As Arabs might say, this hotel is nuss wah nuss, or "half and half" when it somes to accomodations. On one hand, the staff is exceptionally nice, wonderfully helpful, and cheerful, without being too fussy. This is true from the top management down to and including the janitorial and service staff -- they all were just very nice, thoughtful, and made me feel quite at home and comfortable throughout my stay. (I have stayed in this hotel several times now over the past several months due to my company having an arrangement with them for fixed pricing.) The facility itself has certainly seen better days --- it's dated, worn, and frankly showing it's age everywhere -- the rooms are clean but the furniture is old and the curtains are getting a bit threadbare, the AC is questionable and the controls really work poorly -- either hot, cold, or not, with no fine tuning -- the hallways are dark and gloomy, the elevators are small, and the lobby areas are dark and pretty sterile, too. The Club Room is somewhat over rated and there are no provisions for hot coffee or tea in the individual rooms which is a significant inconvenience. Room service is generally good and punctual but having to order a cup of coffee and wait 30 mins is painful. I've been in probably 10 different rooms now and the view is usually the same -- not appealing -- the hotel is a run down part of town. Next time I'm in Casa, I may well try something different.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 19, 2013
Dear Valued Guest,
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We thank you so much for taking the time to write a review on TripAdvisor following your last visit at Le Royal Mansour Meridien.
We are much honored to read that you stayed amongst us for several visits in Casablanca and that at every occasion, our entire teams could always make you feel comfortable and at home and keep such a good memory of their helpfulness and their availability in your mind.
Your words concerning our Staff and also the quality of our services at Le Royal Mansour Meridien are very appreciated.
Nevertheless, we were deeply sorry to read that your last experience has not been entirely in keeping with your expectations, and that you had to face a less convenient experience with the conditions of the room assigned for you.
You are perfectly right, this situation is not acceptable, and does not reflect the high standards of accommodation we aim to provide for our guests. Be assured however that if you had called our teams, they would have been glad to bring you immediate assistance and take necessary actions to make your stay more suitable.
We would appreciate if you could contact us directly, so as to investigate properly on your recent visit to know how we failed, and to have the chance to organize your next visit with us.
Staying at your entire disposal, I remain,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.