Past the excellent, friendly and very accommodating staff, and beyond the exquisite lobby, you reach your room. And that is where things go downhill.
We had two rooms on the "Preferred Guest" floor both with the same issues. To begin, the rooms were hot - 80 degrees F while it was low 60s F outside. Turning the room fan on produced noise but no discernible air movement and certainly no temperature reduction. The somewhat complex room thermostat clearly didn't work. Opening the window -- barely, due to a safety lock - you enjoy the diesel fumes, traffic sounds, and the constant car horns of Casablanca, but the room did begin to cool- but only a few degrees. The bed is modestly comfortable, with a mattress with a few lumps and bumps, along with very thick and very hard pillows that leave your head elevated well above your body and with difficulty in finding any comfortable position.
The real horror story was the bathroom ( see pictures). The mold on the tub and shower surround was clearly visible nearly everywhere you looked to the point of genuine concern about mold spores in the air. Calling the state of the tub shabby would be charitable, including dark stains and cracks near the top of the tub. The obviously clogged tub drains in both rooms left you standing in nearly knee-deep water by the end of your shower. Perhaps this is their method of keeping showers brief.
The room itself is spacious but clearly has seen better days, with chips in the moldings and fading paint. The bedroom did appear clean. There was also apparently some construction on the floor above, and so for the first few hours of our stay we had a nearly constant and very loud banging.
We probably would have immediately left for another hotel were it not for only a one night stay, and a short night due to a very early morning departure.
Finally, there was the petty annoyance that after experiencing free WI-fi everywhere else we stayed in Morocco, Le Meridien charges $10USD an hour. Nowadays, that verges on a contrived charge, like a "resort fee" or "energy tax" and not what one expects from a hotel of this purported stature.
I regret I cannot recommend Le Meridien if only because, in our experience, the staff was excellent at every level. If we had booked into a hotel that didn't allege a high accommodation standard, as Le Meridien does, then we might take the issues mentioned in stride.
Unfortunately, at least in our case, Le Meridien rooms are inadequate to the point of discomfort,(and perhaps even your health in the bathrooms), let alone the lack of value for money. For what you will pay at Le Meridien, stay elsewhere.
- Official Description (provided by the hotel):
- Royal Mansour Casablanca offers deluxe service and limitless possibilities for discovery at the center of Casablanca, just a few minutes from the Corniche, the port and the Hassan II mosque. The hotel features modern meeting facilities, and 182 sophisticated and spacious guestrooms including 23 suites, all known for their historical elegance and modern comfort. Our free Wi-Fi in guestrooms and publique spaces keeps you connected to your family, friends, and work throughout your stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, HotelTravel.com, Odigeo, Travelocity and TripOnline SA so you can book your Royal Mansour Casablanca reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Le Royal Mansour Meridien Hotel Casablanca
- Meridien Le Royal Mansour
- Meridien Hotel Casablanca