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“Needs improvements” 2 of 5 stars
Review of Sheraton Casablanca Hotel & Towers

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Sheraton Casablanca Hotel & Towers
5.0 of 5 Hotel   |   100 Avenue des F.A.R., Casablanca 20000, Morocco   |  
Hotel amenities
Ranked #33 of 67 hotels in Casablanca
Brisbane
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Needs improvements”
2 of 5 stars Reviewed April 19, 2013

Stayed here before and after a tour of Morocco. Check in was slow, on both occasions. Internet was only free in the lobby, and cut out after 30 mins. I was able to log back in, but it proved annoying. We bought a coffee in the lobby while we used the internet... in hindsight it may have been cheaper to buy the internet in our room. We paid (AU)$14.80 for two average cappuccinos.
Our initial room was reasonable, but the person in the next room had the TV on all night. On arrival in the room we had coffee, tea and milk, but no jug to boil water. We spoke to someone at the front desk and he told us to phone housekeeping, which we did. When we returned to our room later, there was a bottle of water on the table, but still no jug. We gave up on the idea of making coffee in our room.
During the second stay we were overwhelmed by the smell of cigarette smoke. There was someone in the next room who smoked in the hallway. It was very unpleasant. There were stains on the sheets, worn furnture and the curtains were dusty and smelly. The front rotating door was out of action on our first visit, and still not working when we returned 8 days later. The breakfast was of a good standard.
I am aware that this is a country where 5 stars are not the same as other countries, but we also stayed in another hotel in Casablanca and found it superior to this one.

Room Tip: Our first stay was on floor 5, the second time we were on floor 11. Floor 5 had no smell of cigarett...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton2, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review, April 26, 2013
Dear Pacesetter,
Thank you for having reporting to us your experience you had to face during your last stays with us. We are very concerned to read that the kettle was not provided in your room, this is not the standard we delivered on a daily basis, and how we manage the request of our clients. We alos provide a free internet hub at link@sheraton to ensure that all of our clients are connected with their family and friends, the connection is fully free and we will take care that the connection will not be stopped after 30 minutes. We do sincerely apologies as well on the fact that your second room did not answered to your expectation, once more time this not the experience we want you to have in Sheraton.
We sincerely hope that we will have the opportunity to welcome you back and would like to suggest you to contact me before your next arrival in order to make the necessary arrangements and make your stay more comfortable. Hoping this will meet your expectations, I look forward to welcoming you soon .
Warm regards
Frederic
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383 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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  • Dutch first
  • English first
  • French first
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  • Japanese first
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malibu
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 6, 2013

For being a Sheraton , this is pretty basic.Old and tired but mostly the area this hotel is located in, is not safe in the evening and just not nice. Try and stay in an other part of town. the beds are ok and the staff where very nice and helpful.
There is nice restaurant where you can have an over priced meal and a very over priced breakfast.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sheraton2, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review, April 26, 2013
Dear MalibuEurotrash,
We thank you for your recent stay and for this review posted on Tripadvisor and will share it with our Associates who were nice and helpful during your stay..
The Area, in the heart of the city, at the centre of the financial and shopping districts and just moments away from the Old Medina, Place Mohamed V and the Arab League Park, not far away the Hassan II Moosque and the beaches, is presently undergoing further renovotion since the tramway started in Casablanca in order to sublim the Art Deco and Moorish architecture of this area. Our property will undergo in the coming months as well different projects as the implementation of our new Sheraton Sweet Sleeper bed, renovation of all of our meeting rooms and conference centre durng August...
We would like also take the opportunity to remain you, that in joining our loyalty program Strawood Preferred Guest, you will have exlusive benefits as 10 to 20% discount on your meals and beverage in our participating outlets and in booking through sheraton.com you will find exclusive offers including breakfast for your next stay.
We sincerely hope that you will see the area changes during your next stay.
Sincerely
Frederic
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Japan
1 review
5 of 5 stars Reviewed March 25, 2013

Thanks to warm hospitality of your staff and comfortable room like home, I have been really relaxed and enjoyed my stay. I believe staying Sheraton Casablanca certainly helped me make my business trip successful. Thank you very much for your kind support.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kuwait
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2013

I was in Morocco last March and first night was in the Best of Casablanca it's a true classic 5 star hotel which will make you feel like home and all staff will make you feel like family my choice next time I'm in Casablanca. Thank "Sheraton"

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Top Contributor
103 reviews 103 reviews
38 hotel reviews
Reviews in 42 cities Reviews in 42 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 19, 2013

This was our first night in a 2 week trip all over Morocco, so my comparative ratings are based on Moroccan experiences. Good sized room with 2 chairs, desk, Moroccan decor, comfortable bed. Very extensive breakfast buffet in an attractive, large room. Our room overlooked a very busy intersection, but we didn't get too much noise. Sort of a commerical neighborhood, with ATM nearby. Wi-Fi works best from the lobby.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 19, 2013

The check in is very slow seem no attention to guests nor even offering help ,the front staff has blocked big amount of money in my credit card and up on check out they said you will receive the money with in two weeks ,then i said what about if i didn't receive it ,do i have to book a ticket and comeback to Casablanca to collect the money ?why you give your self the right to secure your deposit for the seek of the mini bar ,i said to the receptionist ,why you don't give the same right to the guest to collect his money upon checkout too,it bad experience ,no management seem in this hotel ,even the bellman don't offer help to the guest ,just standing and talking to each other .

Room Tip: not recommended .
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  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 17, 2013 via mobile

Very nice hotel centrally located. Very friendly staff but occasionally a little slow. Rooms clean but ageing a little. Very nice lobby with music each night. Japenese resteraunt very nice, but bar prices a little expensive. Security good and the stagf know how to recommend good places to see. Recommended for first time visitors to Casablanca.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#14 Spa Hotel in Casablanca
#21 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
Reservation Options:
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Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton

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