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“Nice hotel with friendly staff.” 4 of 5 stars
Review of Sheraton Casablanca Hotel & Towers

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Sheraton Casablanca Hotel & Towers
5.0 of 5 Hotel   |   100 Avenue des F.A.R., Casablanca 20000, Morocco   |  
Hotel amenities
Ranked #34 of 67 hotels in Casablanca
Johannesburg
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Nice hotel with friendly staff.”
4 of 5 stars Reviewed March 17, 2013 via mobile

Very nice hotel centrally located. Very friendly staff but occasionally a little slow. Rooms clean but ageing a little. Very nice lobby with music each night. Japenese resteraunt very nice, but bar prices a little expensive. Security good and the stagf know how to recommend good places to see. Recommended for first time visitors to Casablanca.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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384 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 17, 2013 via mobile

We stayed there only for one night.. We prefer twin size but the hotel gave us the double one.. Dont know why. The wifi only free of charge if you use it in lobby. You have to pay extra cash if you want use it in your room.
But, the breakfast was very excellent.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 15, 2013

Reasonable, good and pleasant service. However the Moroccan restaurant is horribly slow and poor in service. The food was fine but not worth the wait. The rooms were tidy but seemed to need an uplift. The bathroom had issues with the vent that was on all the time.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 15, 2013

I am staying at this hotel during a business trip.The hotel reception looks really good, staff tries to be as helpful as they can, but sometimes slow( took me more than 3 hours to fix an internet connection, while being late to do my work).
Rooms are outdated and pretty small for a 5 star. Bathroom amnities are not for a 5 star ( no bathrobe, limited to just shampoo , conditioner, soap and lotion cream, without any other that in some places come even for a 3 star hotel - shaving kit, toothbrush etc) Bathroom ventilation works non stop, being a bit hard to sleep.
Bed is big and soft.
Hotel food is really really expensive for Casablanca , same for room's mini-bar.Example a Cola 0.33 is 50 dirham, while at the very close by supermarket is 3 dirham. A pizza is 120- 140 dirham. For a foreigner is still medium priced, but still you wonder why paying so much when you can eat much better and cheaper 4-5 minutes from the hotel.
Pool is really small, pool area is old and outdated.
Internet is not free ( only for some clients on corporate rate who has this included).
You can basically smoke almost everywhere ,which for a smoker is really good, but is not a hotel for non-smokers.
Cleaning service is quite bad. Even if they clean the room daily, you always find dust all over the room after that.
I am pretty sure I would not stay here a second time, just because for this money you can book one of the other 5 stars hotel which are better....

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, Rhode Island
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2013

Good to average hotel. Nice lobby and clean and comfortable rooms. Great breakfast. You can walk to the old medina which is nice. If this is your first time in Casablanca...remember that the airport is about 45 minutes away. Take the train. Also...be pre-warned...wireless connection only good in the lobby...not your room!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 12, 2013

My wife and I spent a night here and frankly would not do so again.

The hotel is very old and very tired.

Our room had gun on the ground and looked like it had not been refurbished in 10 plus years.

The staff were certainly friendly but the food was sadly western.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 25, 2013

I stayed at this hotel for one week on a business trip. It is very clean and the conference room staff is fantastic.
The morning buffet and food are very good. I recommend this hotel for business trips to Casablanca.

Long wait to be served at the moroccan restaurant.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#14 Spa Hotel in Casablanca
#21 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
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Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton

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