Okay my experience might be coloured by the fact I arrived here after a week in a slightly more tatty place in Algeria but this was a very welcome respite. The reception staff were outstanding - welcoming, hospitable and helpful. The room service staff were friendly and flexible and made the stay all the more pleasant. The location is outstanding - a short walk to the Medina and everything else in downtown Casablanca. Breakfast was included in the room price but I preferred to eat out - the cafes are open early and dining there with some local colour is always preferable to sitting with a bunch of other tourists/business folk.

My partner and I stayed here during December 2012 before and after participating in a tour of northern Morocco. Yes, the rooms are a bit tired; yes, the wifi was free in the business centre but not the room; yes the a/c was a bit difficult; and yes the windows could do with a clean.

But ... the hotel is five minutes from the Old Medina and down town Casablanca, the service was very good, the staff were friendly and polite and helped out with my numerous questions, the breakfast buffet was substantial and the gym was adequate for my needs. I admit that my stay had been pre-paid so I didn't take much notice of the prices.

My big like - the onsite hammam. If you haven't been to one, just go. My serious dislike - the map provided by Sheraton is pretty useless.

When you stay at the Sheraton Casablanca Hotel & Towers you get the safety of the Sheraton brand. Your stay is never going to be completely bad.

However, this Sheraton is screaming for renovations. The decor is from the 1970s, the corridors and the rooms are showing signs of wear.

There is nothing dramatic about the wear, it is just a succession of small things like the door handles the faucets, etc.... The most annoying thing for me was the lack of water pressure, this made showering a very chalenging experience.

The breakfast was great with a lot of choice and freshly prepared food. This is what made up for the dilapitated rooms.

The rooms are OK if a little tired. The windows were filthy. The staff attitude was surly. On the second morning we were transferred to a nasty basement room with no windows where the food was cold and I mean the hot food was cold!. Apparently they had a group in the main restaurant which was much nicer. The buffet dinner was less than average. There is free wi-fi in the lobby but at 40€ per houur in the room. This seems ridiculous as this is a business hotel. The bed was comfortable and the bathroom good. The pool area is a dump.