This hotel was nice in its own way. The staff with the exception of a few were very gracious and kind. The rooms were run down and the WiFi did not work if you were at the end of the halls on the floors. When I arrived they gave me a room at the end of the hall on the 8th floor said the business center had free WiFi and I would be charged for it in my room. I was there on business and needed to be able to work and communicate to home. So WiFi in the room was essential. I could not get a brand new 2 day old laptop to connect to the internet so I called guest services she tried to tell me what to do like I didnt know and then said she would send an engineer to help. The engineer said it was my laptop that was bad. So they brought me a LAN to use (since there wasnt one in the room like there should have been) he was able to get the lan connected after multiple attempts and blaming my computer. So first day in the room and I find there isnt a room service menu, the mini bar fridge was broke and everything was warm as well as the WiFi not working. Day 2 I go out for a bit come back and no internet only to fight with it the better part of a day. Called guest services and they said it should be fine. OK let me call you back. 2 hours no call. I call again, same response let me call you back, I go eat return no call not fixed. So I take my laptop to the bathroom it connects to the WiFi there no problem. but not in the room at the desk. I went to the front desk at this time and the gentleman told me to speak to guest services, I said absolutely not I had been waiting 3 hours for a call back and wanted the issue dealt with not ignored. He accompanied me to the office of guest service and told them to fix the problem or get a manager involved. The result was they ended up moving my room to one which everything but the shower worked.
The company I was there to conduct business with contacted the hotel since they were paying the bill and the service after was much better. (staff even called to ensure I wasnt waiting for dinner for unknown reasons) The webiste is out dated for this hotel as well the times that the restaurants are listed are incorrect.
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- Also Known As:
- Sheraton Casablanca Hotel And Towers
- Casablanca Sheraton