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All 62 Casablanca hotels

BEST WESTERN Hotel Toubkal: Traveler Reviews

4.0 of 5
9 Street Sidi Belyout Av Des Far, Casablanca, Morocco
Hotel amenities
BEST WESTERN Hotel Toubkal
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52%
Ranked #26 of 62 hotels in Casablanca
Most recent review
4 of 5 stars Reviewed January 16, 2013
melliet Singapore
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58 reviews from our community

    Trip type
Traveler rating
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    14
    16
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Date Rating
Singapore
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“simple hotel, great staff”
4 of 5 stars Reviewed January 16, 2013

we stayed here for one night. the room was simple with all the usual amenities. the service was fantastic! staff at the front desk were very helpful. they even helped me to fill up my travel form as i didnt understand french. thank you for the wonderful stay.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask melliet about BEST WESTERN Hotel Toubkal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern T, Marketing& E-commerce Manager at BEST WESTERN Hotel Toubkal, responded to this review
May 8, 2013
Dear Guest,
Many thanks for your feedback. It is very much appreciated and I can assure you that all the staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We will be glad to welcome you again in our hotel.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
1 helpful vote 1 helpful vote
“Very good experience”
4 of 5 stars Reviewed December 2, 2012

Very nice hotel. the service was very good, and helpfull. The man in the front desk was very helpfull and his english was verry good. the rooms are verry clean and confy.
for the breakfast they have a very good buffet .
good location, middle of downtown casablanca.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Richard T about BEST WESTERN Hotel Toubkal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern T, Marketing& E-commerce Manager at BEST WESTERN Hotel Toubkal, responded to this review
May 8, 2013
Dear Sir,
Many thanks for your feedback. It is very much appreciated and I can assure you that all the staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We will be glad to welcome you again in our hotel.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Decent hotel, but not the best out there!”
3 of 5 stars Reviewed November 13, 2012

The location of this hotel was very good. Which is what we expected, considering it is a Best Western Hotel. However, upon reaching, we were a little disappointed. The fascade and lobby of the hotel were very ordinary, as were the dingy hallways. The elevators were very small and cramped. The rooms were clean, but very old and not up to the current standards. And my very keen OCD eye did see some dust on the tables. The pillows in particular were lumpy and uncomfortable.
However, the staff was very friendly and prompt to service. It would have been more helpful though, if they spoke English. The night receptionist did not speak any English, but the day receptionist was very friendly and helpful. Breakfast was good and wholesome, but again the waiters not speaking any English was a problem for us. Moreover, the hotel was helpful in organising transport facilities as we were a large group of about 16 adults, spread out in about 8 rooms all over the hotel!
In all, it's a decent hotel, but not among the best I've been to.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask sansaad about BEST WESTERN Hotel Toubkal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern T, Marketing& E-commerce Manager at BEST WESTERN Hotel Toubkal, responded to this review
May 8, 2013
Dear guest,
Let me start by thanking you for sharing your comments with us regarding your recent stay at our property. We apologize for not exceeding your expectations. We are planning to renovate the facade and the entrance very soon. We strive to ensure each and every guest experience is satisfying.Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.
Sincerely,
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Kanata, Canada
1 review
1 helpful vote 1 helpful vote
“Very good”
4 of 5 stars Reviewed October 30, 2012

The Hotel is in very good location, and the train station in very close.
The room was very confortable and the staff is very friendly and helpfull.
The food in the restaurant was very good and tasty i recomand this place for person who travel alone and want to visit casablanca.
Also i think it's great place for business trip.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask El-Khoury D about BEST WESTERN Hotel Toubkal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern T, Marketing& E-commerce Manager at BEST WESTERN Hotel Toubkal, responded to this review
May 8, 2013
Dear guest,
Many thanks for your feedback. We are glad that you had a pleasant stay with us.
We look forward to welcoming you again in the future.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Big disappointment”
1 of 5 stars Reviewed October 24, 2012

The hotel is in a good location but that is all.
Room was old and not well maintained. More than obvious as wherever you looked you could see ugly spots etc. Cleanliness on the very low side.
Restaurant. Do not go there unless you speak French. Menu only in French. If you do not speak French you will most probably rely on waiters who, I must admit, they did their best to help me choose but with poor result as their English was not so good. Taste of dishes not what I would have expected.
Staff not so helpful. Went there for business, thus needed my passport with me all the time BUT staff decided to keep me waiting to copy passport’s info. When I explained them that I need the passport urgently and they could easily photocopy what they need they were looking at me like I was explaining rocket science issues.
I was staying at the second floor and after 2200 the noise from the club next door was so loud that I couldn’t sleep.
Faced problem with the Wifi as although available the password never worked. Gentleman next to my room had the same problem.
As you can understand I did not have so good experience thus not having something good to comment for this hotel. Do not also know the standards of other hotel in the area to compare. Only thing I know for sure is that I was not satisfied at all. I am not planning to go there ever again.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask DimKri about BEST WESTERN Hotel Toubkal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Hotel Toubkal

Also Known As:
Best Western Toubkal
Best Western Casablanca
Casablanca Best Western
Address: 9 Street Sidi Belyout Av Des Far, Casablanca, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar/Lounge Business Center Free High-Speed Internet Free Parking Restaurant Room Service Suites
Hotel Style:
#16 Luxury Hotels in Casablanca
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The BEST WESTERN Toubkal Hotel is ideally located in the heart of the economical capital, at walking distance from fair ground, port, future Marina, the old and picturesque medina, business centers, nearby the major administration offices, shopping centers and the prestigious Hassan II Mosque.The 67 rooms including 9 suites are fully air-conditioned and sound proof, featuring smoke detector and automatic fire alarm system, mini bar, individual safe box, and courtesy Tray. Also, direct dial telephone, automatic wake up, FM, AM radio, TV Plasma with international channels and free Wi-Fi. Additional toiletries and hair dryer provide in bathrooms; Jacuzzi and hydro massage in suite bathrooms. We have four non-smoking floors availableCome and discover our main restaurant “la Brasserie”, our Bar and our Nightclub with international shows. ... more   less 
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