i stayed for 2 single nights in a 'luxury' room separated by a week. Experiences were much the same.
A great welcome both times - from the doorman, the floor staff and the receptionists. Especially the doorman! Tea and biscuits offered while checking in.
The luxury rooms are on the upper levels and the view is terrific - right over the Medina, grand mosque and the Atlantic. Worth paying some extra for.
Room well appointed and comfortable. A window can be opened to let fresh air in. Bathroom with 'rain' shower. One room I had had a bath, the other didn't. aircon was a bit weak, but did the job.
The bar is quite funky and I was deterred from using it as I am, er, 'of an age' where I dress casually and like a quiet drink. Not possible here - the music is loud and atmosphere very busy. Its a shame they can't accommodate the non-glamerous who simply would like a drink.
I ate both times in the 'Arabesque' restaurant (French/western cuisine, I think; the other being a Moroccan specialty one). The meals both times were deliceous. However also both times, and at one of the breakfasts, minor issues arose because of my lack of French language. Some of the staff could not communicate with me. I know this is an Arab/French speaking country but its also an international hotel and I would expect basic English to be available. Even more puzzeling was when it was obvious (I hope!) that I was an 'Anglo', non English speaking staff continued to serve me.
More of an issue was the absence of a 'non smoking' area in the restaurant. I respect local customs, but this is a pretty basic thing for an international hotel. Every meal I had to move because of smokers near me. Even when I learned to ask for a non-smoking area, a smoker would usually be seated next to me later.
Minor warning; the hotel is on the 'far side' of a very congested traffic area by the Medina if you are going to/from the airport. Allow extra time, even for Casablanca.
Overall, good experiences and I'd probably come back. I hope they can look after non-smoking anglos a bit better though.
- Official Description (provided by the hotel):
- Located in the heart of the business district in the city center, the 24-floor Sofitel Casablanca hotel towers above the white city. Opposite the Hassan II mosque, the hotel has 141 rooms and 30 suites, each of which boasts an innovative design combiningcomfort, modernity and luxury. The building's first 4 floors boast charismatic architecture and guest amenities: 2 restaurants, 1 bar, a spa across 2 floors, 1 ballroom, 3 meeting rooms, 1 penthouse uniquely for bespoke services, private car park. ... more less
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