Mmm - where do I start? This is one of the worst hotels I have ever had the misfortune to stay in! Walking in from the street you go down a few steps into the lobby and the first thing that struck me was it was really dark and dingy, like a cave but covered with TILES. Tiled walls, tiled floors, tiled ceilings, tiled tables, tiled chairs. The hotel is clearly trying to be Moroccan ........ but trying too hard! Every single horizontal and vertical surface was covered in tiles! It looked like the tile department at B+Q - I'm sure that if I sat still long enough I would get tiled.
After 20 mins to complete the formalities we were 'sold' a map for €1. Absolute disgrace, these are always free, and the map was badly printed and 75% adverts for the Moroccan House Hotel!
We were upgraded to a bigger room, which was a massive bonus, however when we got there it was painted bright fluorescent green and covered in more tiles! The porter showed us how to work every light switch, pumped up every cushion and showed us how everything in the room worked - he was very surly and clearly reluctant to leave room and obviously after a tip - well I can operate a light switch myself and pump my own cushions, clear off! The room was absolutely massive, with more cushioned seating area than Wembley changing room , however the fancy 4 poster bed was small and cramped into an alcove, behind more cushioned area, which needed to be climbed over in the dark to go to the toilet. The bed was covered with dusty, dirty draped material and would be an asthmatics worse nightmare. It looked like something out of Arabian Nights but in practice was totally pointless, fake and false like so much of this hotel.
The room despite being big enough for 10 people had only 1 cup, 0 glasses' small wardrobe and no drawers whatsoever!We were thankful for having so much flat cushioned area because we used it for lying out the piles of clothes which should have been in the non existent drawers. The bath was disgusting as was the shower curtain and the towels. Massive, unsightly water tank in the bathroom which let off a 'screaming noise' every time someone in neighbouring rooms used any water! There were no plugs for the bath, sink or bidet. (more later)
The safety deposit box didn't work and when we enquirer about it we were told it cost €3 per day - err F### off, you are a hotel not RyanAir - if it is there I expect it to work and to be free! We were told to come back later to collect the bath plug. - on our return back to the hotel from a day out there was no plug at reception or in our roof. We asked about it as we had been promised a plug and were told 'there were no plugs in the entire hotel' - I suggested they go out and buy some and was told that ' a guest once overfilled the bath and that is why I couldn't have one!!!' I promised to be careful and not to overfill the bath but was rudely told 'that guests couldn't be trusted' and hung up on!!
The breakfast was appalling, the only thing edible was the eggs - however the eggs were controlled by an Ubergruppenfuhrer from the SS EggGuarding Division whose sole purpose in life was to be as obnoxious as possible and to prevent us having a decent breakfast. He was the omelette cook - however in my dictionary an omelette is defined as 'eggs beaten until frothy etc' the important word being 'eggs' - he was trying to ration customers to a one egg omelette despite everyone wanting 2 eggs - if you didn't ask you only got one egg - he had ran out of onion and peppers(his only ingredients) but didn't have the sense to go and get more. His egg basket never contained more than 4 eggs despite approx 6 people nearly always in a queue for the eggs. He was such a rubbish cook that he couldn't even mix the eggs and so they turned out as part friend egg, part omelette.
Worse of all managed to flick hot oil on my wife's face - was he concerned ! NO!!! - he merely pointed out to her that he had oil splashed on his hands - in any respectable British or Western hotel we would have been given a free stay but pointless even complaining here given the attitude of the staff.
We asked how to get to Agadir from Casablanca and were told by surly reception staff to go to the train station (3miles away) - there is not even a train line to Agadir!!
There was a bus station less than 2 mins walk away with direct buses to Agadir but receptionist either didn't know or didn't bother to tell us! Either way hotel receptionist should know this. The attitude of every single person in this hotel was appalling. Every other person we met in Casablanca was absolutely great, so I really wonder where the hotels recruits all these horrible people from?
I would really warn people about this hotel - it is an absolute disgrace and amongst the worst hotels I have ever stayed in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.