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“Faulty Towers of Casablanca” 1 of 5 stars
Review of Moroccan House Hotel Casablanca

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Moroccan House Hotel Casablanca
3.0 of 5 Hotel   |   3, Rue Mohamed SMIHA | Cote Avenue des FAR, Centre-Ville, Casablanca, Morocco   |  
Hotel amenities
Ranked #33 of 69 Hotels in Casablanca
Melbourne, Australia
Level Contributor
171 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Faulty Towers of Casablanca”
1 of 5 stars Reviewed April 19, 2013

Seeing this hotel tucked in amongst the Sheraton and other 4 star hotels in the Trip Advisor rankings we felt reasonably confident about booking it for a 3 night stay. What fools we were. Casablanca has a serious shortage of reasonable mid-range hotels and this one does nothing to address that problem.
On arrival, as well as the normal check-in process, we were asked to pay the city/room tax before we even saw the room.
The room was booked through an agency, so we figured we'd probably been given a cheap one because of that. Small, no storage space except for a narrow cupboard with one shelf (high up) and one clothes hanger, a double bed pushed up against one wall so that one party always had to climb over the other to get out during the night (given the not so young ages of many of the guests, including ourselves, this is extremely unsatisfactory, to say the least), a wall safe that fell off the wall as soon as we tried to use it, dirty rugs. (The wall safe had no batteries to operate it, it wasn't secured to anything and when we asked the desk staff to store our passports they initially said we would have to pay for that privilege). There was also a 1euro charge for a map of Casablanca. This map was scarcely legible and was 95% an advertisement for the hotel.
The service was appalling - 4 people standing around at breakfast. One cooks eggs, another replaces food from the buffet on request, and the other 2 take your room number when you enter the breakfast room. No-one wipes the tables down after each sitting - one has to ask for the table to be cleaned before sitting down, and then most of the crumbs end up on the seats. We had to ask for toilet paper every morning we were there and the desk staff were perfunctory and offhand when this request was made each morning.
Some positives: the windows of the rooms seal well, so most traffic noise is blocked out each night. Water pressure and temperature in the shower are good, but once again, the high step over into the shower makes it quite dangerous, especially as no non-slip mats are provided in the shower. The mattresses in the beds are comfortable, if far too small. There was also a small fridge.
All in all, if you're planning to stay in Casablanca for only one night, you might want to risk this hotel. Otherwise, avoid like the plague.

Room Tip: Choose another hotel.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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321 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Glenbrook, NSW
Level Contributor
60 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed April 19, 2013

Moroccan house hotel
 
Scores (out of 10)
Cleanliness of rooms 10
Welcoming 10
Quietness of rooms 8
Spaciousness of rooms 5
Public areas 10
Staff competence 10
Quality of service provided 10
Hotel surroundings 6
Value for money: excellent

Staff were fantastic in every respect.  Hotel itself is larger 10 floors - but you generally did not feel impact of this.  Public areas for reception and eating are beautifully decorated and laid out in Moroccan House style.  Rooms are quite small - no desk and only one chair but the public areas are fine for sitting.
Hotel is in busy part of town close to centre and has road noise and a festival nearby but this was not a problem at night as rooms are double glazed and noise level was acceptable.  could be a problem if you are a light sleeper.
We were robbed on street crossing road outside hotel by a motor bike rider who emerged from the traffic which was stopped at traffic lights and pushed into us grabbing the woman's necklace then speeding off.  This is common in Cassablanca and it would have been helpful from hotel if we had been warned.  Best not to wear jewelry that is on display.  Mobile phones are also a favorite target in Cassablanca (we witnessed exchanges of goods in markets)

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moroccan House H, General Manager at Moroccan House Hotel Casablanca, responded to this review, November 8, 2013
Dear Valued Guest ,
On Behalf Moroccan House Hotel team, we are really grateful for your valuable comments : our objective is to make the customer feel like a real guest in a real Morccan House .
We apologize for the issues you had in Casablanca: unfortunately, those are common to all the large cities in the world .
We will continue delivering great service value to our customer .
Hoping to have the privilege to welcome you again in Casablanca .
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 18, 2013

My tour of Morocco started at this hotel. Was a enough hotel nothing to fancy but a good stay.
I really liked that they gave you the old chunky key as well as the new key for the room. It's a bit hard to find so make sure you take the business card or have the address written down for the taxi drivers. Always bargain the price of the taxi as well as some will try to rip you off. The room is clean and very colourful. Mine was mostly a satin green with a multi-coloured chandelier. The staff are very nice, welcome drink is a nice touch. Buffet breakfast here was the best we had on our tour of Morocco.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moroccan House H, General Manager at Moroccan House Hotel Casablanca, responded to this review, November 8, 2013
Dear Valued Guest ,
On Behalf Moroccan House Hotel team, we are really grateful for your amazing comments : our objective is to make the customer feel like a real guest in a real Morccan House .
We will continue delivering great service value to our customer .
Hoping to have the privilege to welcome you again in Casablanca .
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 13, 2013

Stayed here on two occasions over a two week period. The first was for four nights and the noise whilst staying there was intolerable. It sounded like it was actaully in our room and made the furniture vibrate. The music started at 1 in the morning, when we asked where it came from we were told it came from a venue next door. This was clearly a lie as next door is a run down building used as an open air toilet. The noise was clearly from within the hotel. The room was OK, although had a mirror dangerously hanging off the wall and chewing gum stuck to the pictures on the bed frame.
Both stays had been pre booked through Expedia. The second visit was for one night before we flew back home. We arrived to be told that there was no reservation. The woman behind the desk was extremely obnoxious and lacked any understanding of customer care. To the extent she refused to contact Expedia, refused to let us use the phone withouth charging us, and told us it was our problem and not hers! We contacted expedia ourselves who resent the reservation, we were then given a room were the shower did not work. When we saw the same woman on reception desk the next morning, she was as equally obnoxious as the night before, snatching money from hands and not saying any kind of please or thank you.
This place is not a reflection of hotels in Morrocco as we stayed at two others (in Marrakech and Fes) which were brilliant. AVOID

Room Tip: Don't bother
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Cristobal de las Casas, Mexico
Level Contributor
111 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed April 13, 2013

This was my first stop in Morocco, and because of the decor of the room -- tassled curtain over bed, paintings of harem scenes, mosaics and gilt -- I might have felt myself to be in a Pasha's palace if the bedspreads and rug had been cleaner. .
Yet, I enjoyed the place -- because of the bounding, obliging porter, who greeted me with a glass of mint tea, and the courtesy of the people at the desk. Also, both the mosaics and the pastries in the dining room were works of art, the latter being delicious.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beirut, Lebanon
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 1, 2013

The hotel is pleasant to the eye with its traditional Moroccan home style decoration, but they over did it.The wooden doors are noisy, and annoying keep bouncing back, the huge ancient key thing attached to the room key is also a pain, the paintings put right on and inside the bed are way out of control, wifi was not working. My room was on the second floor adjacent to the street, was too noisy.
I have no complaint on the staff they were nice and friendly, much better than other hotels.

Room Tip: If you have to stay there dont take lower floor rooms., and yeah bring change with you they dont tak...
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 27, 2013

This treditional charming hotel in the city center is a good overnight option.
It looks like a small "moroccan palace"...
Rooms are kind of basis but gives you a local good feeling.
Front desk staff are very nice and helpfull.
Breakfast is really GREAT ! The best so far I had in Morocco !

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moroccan House H, General Manager at Moroccan House Hotel Casablanca, responded to this review, November 8, 2013
Dear Valued Guest ,
On Behalf Moroccan House Hotel team, we are really grateful for your amazing comments : our objective is to make the customer feel like a real guest in a real Morccan House .
We will continue delivering great service value to our customer .
Hoping to have the privilege to welcome you again in Casablanca .
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moroccan House Hotel Casablanca

Address: 3, Rue Mohamed SMIHA | Cote Avenue des FAR, Centre-Ville, Casablanca, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #33 of 69 Hotels in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Moroccan House Hotel Casablanca 3*
Number of rooms: 46
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