Seeing this hotel tucked in amongst the Sheraton and other 4 star hotels in the Trip Advisor rankings we felt reasonably confident about booking it for a 3 night stay. What fools we were. Casablanca has a serious shortage of reasonable mid-range hotels and this one does nothing to address that problem.
On arrival, as well as the normal check-in process, we were asked to pay the city/room tax before we even saw the room.
The room was booked through an agency, so we figured we'd probably been given a cheap one because of that. Small, no storage space except for a narrow cupboard with one shelf (high up) and one clothes hanger, a double bed pushed up against one wall so that one party always had to climb over the other to get out during the night (given the not so young ages of many of the guests, including ourselves, this is extremely unsatisfactory, to say the least), a wall safe that fell off the wall as soon as we tried to use it, dirty rugs. (The wall safe had no batteries to operate it, it wasn't secured to anything and when we asked the desk staff to store our passports they initially said we would have to pay for that privilege). There was also a 1euro charge for a map of Casablanca. This map was scarcely legible and was 95% an advertisement for the hotel.
The service was appalling - 4 people standing around at breakfast. One cooks eggs, another replaces food from the buffet on request, and the other 2 take your room number when you enter the breakfast room. No-one wipes the tables down after each sitting - one has to ask for the table to be cleaned before sitting down, and then most of the crumbs end up on the seats. We had to ask for toilet paper every morning we were there and the desk staff were perfunctory and offhand when this request was made each morning.
Some positives: the windows of the rooms seal well, so most traffic noise is blocked out each night. Water pressure and temperature in the shower are good, but once again, the high step over into the shower makes it quite dangerous, especially as no non-slip mats are provided in the shower. The mattresses in the beds are comfortable, if far too small. There was also a small fridge.
All in all, if you're planning to stay in Casablanca for only one night, you might want to risk this hotel. Otherwise, avoid like the plague.
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