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“Like a bad 80's film” 2 of 5 stars
Review of Art Palace & Spa

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Art Palace & Spa
5.0 of 5 Hotel   |   4, Rue du Soldat Benhamou | Boulevard d'Anfa, Casablanca 20500, Morocco   |  
Hotel amenities
Ranked #4 of 68 Hotels in Casablanca
new york
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
61 helpful votes 61 helpful votes
“Like a bad 80's film”
2 of 5 stars Reviewed December 10, 2012

This hotel is dated, and not in a good way. Cheesy 80's decoration and not much cap ex since. The website pictures are VERY misleading. The people are nice, but it didnt make up for the moths that flew at me as we opened the door to our room or the bugs that were crawling on the cheese plate at the breakfast. This was a sleep in all your clothes kind of hotel. Yuck.. The staff was nice, but it doesn't make up for the skeezyness factor of the property.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Rome
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 13, 2012

This hotel seemed to good to be true, a five star hotel, wonderful spa, central location and it was on special offer - there had to be a catch? No catch, simply an elegant hotel, ideally situated for visiting Casablanca. We had a wonderful room. The room consisted of a large double bedroom with two double beds, two bathrooms each with a shower, a generously sized living room with a large television, and comfortable sofas, an enourmous terrace with a jacuzzi. The room was extremely comfortable and impecably clean. Breakfast was served in our bedroom as it was Ramadan, however that was wonderful, great breakfast with an enourmous selection. We asked to see the other rooms in the hotel which were amazing, the hotel website photos look a little tacky, but when you see the rooms in person, it's another story, they are lovely. The staff were friendly and willing to help you with anything you should need. All in all great hotel, great location and great value for money.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Marrakech, Morocco
2 reviews
4 of 5 stars Reviewed April 8, 2012

A sophisticated hotel with beautiful decor alongside top-level service. The hotel is old but very well renovated. The rooms are very nice and the beds exquisitely comfortable. Most rooms do have quite nice and large balconies and if you are high enough and on the sea side, you will enjoy

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 28, 2012

This hotel was okay. Nothing to write home about, but decent. Pros were that service was pretty good (though some staff were indifferent and it showed), we got upgraded to a suite, the suites have good amenities and a modern bathroom. Cons were that some of the room decors can be very cheesy and not the type of decor a business traveller prefers to have while in Morocco. Feels a bit like Las Vegas instead so I would favor a hotel with more traditional decor. Also, internet access was free which is good, but very poor. It kept dropping which is not good for business guests. The restaurant is not very good at all. The decor down there is horrible (like out of the Adams family), and the food not very good. Also, the breakfast buffet left a lot to be desired. So overall decent, but overpriced.

  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakrary_Amine, Director of Brand & Revenue at Art Palace & Spa, responded to this review, March 20, 2012
Dear Valued Guest,
i would like to thank you for your precious comment which will allow us to maintain and raise or service quality.
I would like to bring to bring to you kind attention that we at ART PALACE & SPA are committed to deliver a unique guest experience in term of Guest service consistency & Delivery as you described it .this will allow us to push our vision of being beyond our guest expectations.
Looking forward to welcoming you very soon and for a longer stay .

Mohamed Amine Lakrary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed February 22, 2012

We booked this hotel because of the 40th anniversary of my parent's wedding. With six persons it was quite expensive. But what we've got for that amount of money was really terrible! The sheets of my parents bed where very dirty with - I don't want to know. After we told the hotel manager about this he promised us to solve it. But in the 4 days we stayed the sheets were never changed. Even when we asked him again. In the night there's loud music in the bar till 02.00 PM. We were on the second floor and we were shaking in our beds. We informed the receptionist. For ten minutes the volume was turned down. But after ten minutes, they turned the volume up again. Even with earplugs it was not possible to sleep. The website and booking.com said there was a gym, but there isn't. All of our three bathrooms were dirty. The staff isn't friendly at all. And in the spa we didn't get what we payed for.

Room Tip: If you read my review and still choose to go here, don't take a room on the first, second or thi...
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  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
64 reviews 64 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed February 4, 2012

Pros:

1- Very friendly staff, specially at the front desk
2- Upon arrival, I was upgrade from a Junior Suite to a full suite, named Edith Piaf, which was was huge and very well decorated.
3- The bed was extremely comfortable and and of very high quality
4- The location is very central, clean, and safe
5- my luggage was fetched from street and delivered to my room
6- easy and fast check-in and check-out
7- Room had 2 TVs, hair dryer, safe, espresso coffee machine (2 shouts), 2 complimentary water, WiFi ( weak/no signal in bedroom, but OK in seating room)

Cons:
1- No view whatsoever. Windows are only good to take light
2- The worst breakfast I tried in Morocco. Everything cold, breads are hard and there is no toaster. Limited selection. I would barely eat anything.
3- No towel rack, and no space around the sink to put your stuff (see my pictures)
4- shower and Toilet are separate and inconvenient.
5- I had a blocked drain on my first shower (very unpleasant). I reported it and got fixed.
6- The shampoo made my hair all standing up, I had to use my own

Bottom line, if you don't mind to sacrifice, view, breakfast, and convenience for luxury, large room, extremely friendly service, and a very nice bed then this is a place for you. Otherwise, you may not like it.

  • Stayed February 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casablanca, Morocco
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 5, 2012

stayed here for 4 nights, staff very good and willing to please, breakfast mostly cold, room looked as if still needed finishing, some electrical points not working also had trouble with internet (wi-fi), wash room done good but lacked space for all the towels & robes.
Last hotel **** but better and have stayed in other ***** hotals much better.

Room Tip: try to exclude breakfast.our room might as well have no windows as view was looking up at joing buil...
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  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Art Palace & Spa

Address: 4, Rue du Soldat Benhamou | Boulevard d'Anfa, Casablanca 20500, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Casablanca
#3 Romantic Hotel in Casablanca
#4 Luxury Hotel in Casablanca
#7 Business Hotel in Casablanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Art Palace & Spa 5*
Number of rooms: 25
Official Description (provided by the hotel):
Member of Chateaux & Hotels Collection, the Art Palace invites you to discover its 25 luxury themed suites combining design, elegance, originality and high technology. Located in the heart of the business & shopping district of the white capital, the Art Palace offers an unparalleled range of services for your comfort and well being with a tailored service experience to make you feel home . The suites feature designed furniture’s and equipments. ... more   less 
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Also Known As:
Art Palace Hotel Casablanca
Art Palace And Spa

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