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“Disappointing” 3 of 5 stars
Review of Hotel & Spa Le Doge - Relais & Chateaux

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Hotel & Spa Le Doge - Relais & Chateaux
5.0 of 5 Hotel   |   9 rue du Docteur Veyre, Casablanca 20000, Morocco   |  
Hotel amenities
Ranked #2 of 68 Hotels in Casablanca
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Disappointing”
3 of 5 stars Reviewed February 19, 2014 via mobile

Interesting place, nostalgic, great staff. However, the public areas were not as clean as they should be. Also, you should not stay on a sunday as the restaurant and bar are closed.... Surprising!
We booked a junior suite: yes, very junior, certainly not a suite.
Last, location is hard to find for taxis.
Overall, very disappointing. Last I am surprised the Doge is a Relais & Chateaux: certainly not at the right level

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurentDELORD, Directeur général at Hotel & Spa Le Doge - Relais & Chateaux, responded to this review, February 28, 2014
Dear traveler,
we have read and understood your comment and we thank you . This analysis allows us , with our teams to strengthen our procedures and household cleaning .
We inform you that the restaurant is closed on Sundays, but "menu and carte" are availables all day, with a service performed in your room or on the terrace and of course in the the bar open all day .
All suites are individually themed with different surfaces from each other , all furnished in existing spaces since 1930 , mostly .
Finally, it is true that the new taxis have trouble finding us, but our situation in a typical small street of art deco district of Casablanca is now sought after by our customers accustomed to this calm.
We look forward to having the pleasure of welcoming you again to Casablanca in a near future.
Sincerely,
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198 reviews from our community

Traveler rating
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
beijing, china
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 13, 2014

This was a unique and tasteful stay in a gorgeous art deco building in the heart of Casablanca. We did a 2 hour art deco walking tour that commenced at the church one block away from the hotel. Our room was the Scott Fitzgerald and had some photos and writings relating to the author, which really allowed us to absorb into the art deco era.

The service was very personal. I like hotels where one is seated in a quiet quarter for the check in process, and the check in was done in the library area. Arrival into the bedroom was followed by lovely mint tea and cookies. The manager on duty also helped us book a lovely seafood dinner at Ostrea. Service was very friendly the entire duration. The French manager in the morning was very kind, and even offered us the hotel car to the train station. Our only issue with the service was that we tried to have the hotel help us book a train ticket for us, emailing and calling many times, but each time it seemed that this couldn't be completed.

There's not much to do as a tourist in Casablanca besides the mosque and walking around (as far as we encountered), so we would have skipped the city altogether if it weren't on our way from Feb/Rabat to Marrakech. But if I came back to Casablanca again, I would definitely stay at this unique and beautiful hotel again.

By the way, many taxis didn't know where the hotel was. I suggest loading the location on your phone first if you do not have data turned on.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurentDELORD, Directeur général at Hotel & Spa Le Doge - Relais & Chateaux, responded to this review, February 28, 2014
Dear traveler,
We would like to thank you for taking the time to share your experience with us and we are delighted to hear that you enjoyed your stay with us.
It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times.
We have taken good note of your remarks. We look forward to having the pleasure of welcoming you again to Casablanca in a near future.
Sincerely,
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Chapel Hill, North Carolina
Top Contributor
72 reviews 72 reviews
29 hotel reviews
Reviews in 42 cities Reviews in 42 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 11, 2014 via mobile

We spent two nights on two different occasions in this gem of a hotel conveniently located near Casablanca's main square that can be seen from the roof terrace. The staff could not have been friendlier and our rooms were quiet and tastefully decorated although some repairs were done less than expertly. Housekeeping is the week spot here and prevents a 5 star rating. Dust and mold appear in inconspicuous places. WiFi was spotty in one room. The food was of good quality and the breakfast buffet adequate.

Stayed February 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurentDELORD, Directeur général at Hotel & Spa Le Doge - Relais & Chateaux, responded to this review, February 28, 2014
Dear Guest,
Thank you very much for sharing your experience with us on Tripadvisor.
we are very pleased to read that you enjoyed your stay.
We have taken good note of your remarks regarding the housekeeping, all the teams are informed.
It would be a great pleasure for us to be your host in Casablanca again !
Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 2, 2014

Once a year I travel to Casablanca and seek to stay whenever available at Le Doge. It's a small Hotel beautifully decorated with a lot of taste. The French Director Monsieur Delord is always present to assure the best quality possible. In a country like Marroco this is a challenge as the culture is very diffrent. The understanding of service and cleanliness is not the same as for instance in Switzerland, but at le Doge I felt always very comfortable and well served. If it was a laptop to use in my room, or some cloth to be ironed nothing was too much for the crew. For sure I will come back! Best regards to all the team.

Room Tip: Myself prefer to have a very quite surounding to sleep, so I always ask a room at the back. But than...
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walnut Creek, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2014

Nice enough 'art deco' rooms and friendly service, but small and mostly, it seemed, frequented by well-off business men. At another time I would look around for a more authentic Moroccan hotel in Casablanca (or vicinity). Although the hotel is near downtown, I would rather not venture too much out there. In fact: I would skip Casablanca all together! It is an industrial city of 4 - 5 million, not something I was looking for on my vacation.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Top Contributor
92 reviews 92 reviews
49 hotel reviews
Reviews in 44 cities Reviews in 44 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed January 14, 2014

We had made an unrefundable reservation at this hotel and had to cancel our trip literally hours before our flight took off. The management was kind enough not to charge our credit card, based on the unusual circumstances.

The hotel is not cheap, and is indeed small, yet the location and the beauty of the rooms and public spaces, as well as the service, easily make up for it. The room and the bathroom were among the most stylish I ever stayed at, as well as being very comfortable.

Easily recommendable.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 3, 2014

I booked the hotel based on the reviews in trip adviser and got really disappointed. First of all, the hotel is a small hotel and does't have much public area to hang out. There is not much to do in Casablanca at night and staying in a hotel that just has a small over priced restaurant was really boring.
The room was spacious but our window that was facing a wall. Breakfast was too expensive compared to the local restaurants and very few items were on the buffet.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurentDELORD, Directeur général at Hotel & Spa Le Doge - Relais & Chateaux, responded to this review, January 6, 2014
Dear customer,
Your message has been read carefully, thank you for your testimony . It is true that we are a small hôtel , our sixteen rooms and suites are appreciated for their quiet and central location in the heart of the Art Deco area of Casablanca, which is the charm of this old building
Two of our rooms overlook the rear of the property and are facing the wall of our neighbor, a few meters away . Their position ensure their tranquility.
We just take the details of buffet breakfast, 20 products presented daily from 7:00 to 10:30 have been verified.
Thanks another time for your help.
Sincerely yours.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel & Spa Le Doge - Relais & Chateaux

Address: 9 rue du Docteur Veyre, Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Casablanca
#2 Spa Hotel in Casablanca
#3 Business Hotel in Casablanca
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel & Spa Le Doge - Relais & Chateaux 5*
Number of rooms: 16
Official Description (provided by the hotel):
The Hotel and Spa Le Doge, Relais & Châteaux, is a unique establishment in Casablanca. Completely dedicated to the Art Déco period, each of its 16 rooms and suites is different and dedicated to an artist of the Art Déco period. The Doge is located in central Casablanca, in the heart of the Art Déco district, in a quiet street. Each rooms and suites are equipped by air-conditioned, iPod station, free internet access, LCD satellite TV, Nespresso machine. ... more   less 
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Hotel And Spa Le Doge - Relais & Chateaux

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