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“Decent hotel but appalling staff & experience” 2 of 5 stars
Review of Hotel Anfa Port

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Hotel Anfa Port
4.0 of 5 Hotel   |   Bd. Les Almohades, Casablanca, Morocco   |  
Hotel amenities
Ranked #64 of 67 hotels in Casablanca
madrid
1 review
“Decent hotel but appalling staff & experience”
2 of 5 stars Reviewed February 22, 2009

The hotel itself is ok, good position and the rooms are fine. We had a very bad experience though - on arriving we were told we had to go to another hotel as there were problems with our room. This turned out to be a total lie and it seems they just overbooked and decided to ship us off to another hotel - which turned out to be a dirty hostel. We spent the next few hours arguing with the manager to find us a room in the hotel which we had already paid for. The staff were incredibly unhelpful and rude, I have no idea how they treat other guests but we were made to feel like this was our fault. We eventually got a room as they magically found one, but we were lied to about the whole situation and after this episode we lost all faith in them. We will NEVER stay in this hotel again and we weren't the only guests they tried to cart off to a crappy hostel. The way we were treated was appalling, the worst I have ever experienced and we were not compensated in any way either.

  • Stayed February 2009, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Sleep Quality
    2.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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Additional Information about Hotel Anfa Port

Address: Bd. Les Almohades, Casablanca, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #64 of 67 hotels in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Anfa Port 4*
Official Description (provided by the hotel):
The Hotel Anfa Port Casablanca is an outstanding lodging where you will be catered with a wide range of luxury amenities and facilities. Situated at the heart of the Casablanca city, this four star hotel with its friendly atmosphere and excellent facilities is an ideal place to spend your vacation. ... more   less 
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