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“Definately Recommend” 5 of 5 stars
Review of Ibis Casablanca City Center

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Ibis Casablanca City Center
3.0 of 5 Hotel   |   Angle Zaid Ou Hmad | Rue Sidi Belyout, Casablanca 20190, Morocco   |  
Hotel amenities
Ranked #22 of 68 Hotels in Casablanca
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Definately Recommend”
5 of 5 stars Reviewed 1 week ago

I have stayed in many hotels in Morocco and Ibis has always been the chain of hotels that I trust in Morocco. They are usually next to the train stations in every city in Morocco. I stayed here for one night. The hotel was VERY clean. The staff and management were very friendly and everything in my room worked including the wifi but wifi was a bit slow. One thing that I did notice is that they have lifts but no stairs in this hotel so if you are scared of lifts do not stay here. Breakfast was great I must have refilled about 3 times and took it to my room. Be careful of the cleaners as they just open your door and walk in without knocking. I think Moroccans still need to learn what privacy is as I don't think that word exists in this country! Overall I recommend all Ibis hotels to anyone who is looking for a decent place to stay. Ibis is the only chain of hotels that have not let me down in Morocco.

  • Stayed May 2015, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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603 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Manchester, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Only here for a couple of nights on a whistle stop tour of Morocco, but had a very pleasant stay. Our room overlooked the port which was really interesting to watch. The location of the hotel was fantastic, so close to everything we wanted to see. We stayed mainly in riad's as we traveled, but this was a welcome break from being lost in amongst the medina's. The room was fresh and clean, and had every facility we needed. Would definitely recommend to others.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I lived in Ibis casablanca City Center for 3 nights.
Its a hotel with standard rooms, Medium sized. The view of Casablanca port in wonderful.
The staff at the hotel is good, well mannered and english speaking.
Breakfast is standard french every single day. So one might get bored eating the same breakfast for 3-4 days.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, Tennessee
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here in April 2015 with my dad. The hotel was small by American standards, but the beds were comfortable and everything was clean. The A/C was not on yet (i guess they don't allow it on until it's quite warm), but the window opened enough for the room to be comfortable. The electrical adapter we brought actually shorted out the hotel room's lights and the maintenance department was so wonderful---they got the lights back on and even fixed the short in our adapter! Wonderful staff! The hotel is across the street from the Casa Port train station and there are several restaurants nearby and the souk is right behind it.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, 4 weeks ago
We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montevideo, Uruguay
Top Contributor
60 reviews 60 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 24, 2015

Good location in front of Casa Port train station. Basic hotel new and clean. The room service was super fast. And correct. Food nice and reasonable prices.
Nice breakfast, and the concierge was helpful.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, 4 weeks ago
We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 21, 2015

We only stayed at Ibis for 1 night as part of Cosmos tour. Arrived in the evening and had buffet dinner at the hotel. Buffet has pretty good selection but a bottle of 1.5 litter water was MAD18 which is quite pricey.

The rooms are standard layout of other Ibis hotel, small but clean. The only think I noticed was the A/C, we weren't sure if it was working properly. Put the a/c in high cool mode but it's still warm so therefore we opened the window instead.

Hotel location is pretty centered, walkable to train, tram station. Hassan II is about 2.5kms away, walkable. There are some nice restaurants behind the hotel near the tram station and souk across the hotel.

  • Stayed April 2015, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, April 22, 2015
We thank you for having taken the time to write to us following your stay at ibis Casablanca City Center.

You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you, and I have been made aware of them.
I attach considerable importance to correcting our mistakes, in order to improve the quality and you satisfaction.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence

We hope that, following our improvements, we may count you among the guests of ibis hotels, despite your unsatisfactory experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 15, 2015

I arrived in Casablanca on Monday April 13 the my first visit was to Casablanca city center, I enjoy the view of the Atlantic and the smell of the salty ocean, it was a beautiful view of the hassa 2 mosque and morocco mall, I spent about an hour taking in the wonderful view of this beautiful place

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, April 17, 2015
We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Casablanca City Center

Address: Angle Zaid Ou Hmad | Rue Sidi Belyout, Casablanca 20190, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #22 of 68 Hotels in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Casablanca City Center 3*
Number of rooms: 266
Official Description (provided by the hotel):
Located in the heart of the city right beside the Port of Casablanca, the Ibis Casablanca City Center invites you to stay in one of our 266 rooms featuring satellite TV, heating, airconditioning and direct telephone to ensure your comfort. The Wok and Grill restaurant serves balanced, flavoursome cuisine with meals to suit every appetite. Sit back and relax in the modern and inviting surroundings of the hotel bar. The hotel also features two meeting rooms with conference equipment. ... more   less 
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Also Known As:
Hotel Ibis Moussafir Casablanca City Casablanca

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