We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Damp room” 3 of 5 stars
Review of Ibis Casablanca City Center

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Ibis Casablanca City Center to your Saves list
Ibis Casablanca City Center
3.0 of 5 Hotel   |   Angle Zaid Ou Hmad | Rue Sidi Belyout, Casablanca 20190, Morocco   |  
Hotel amenities
Ranked #22 of 67 Hotels in Casablanca
Copenhagen, Denmark
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Damp room”
3 of 5 stars Reviewed 4 days ago NEW

When we left this hotel after two nights, everything in our bags were damp, it was utterly disgusting. Staff are helpful most of the times, but most lack English skills. The bed was hard as a rock and not very good if you have a bad back like me. All in all okay, but the problem with damp rooms should be checked out..

  • Stayed October 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, 3 days ago
Dear Sir or Madam,

We thank you for having taken the time to write to us following your stay at ibis Casablanca City Center.

You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you, and I have been made aware of them.
I attach considerable importance to correcting our mistakes, in order to improve the quality and you satisfaction.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence

We hope that, following our improvements, we may count you among the guests of ibis hotels, despite your unsatisfactory experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

518 reviews from our community

Traveler rating
    58
    195
    181
    53
    31
See reviews for
49
118
85
204
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
dorset
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Typical Ibis, small room which was clean with hot water, three lifts, good nights sleep. Good selection of eating places in the day near by. 15 minutes walk to Ricks Bar. Food ok, No problems with reception or staff. no swimming pool. taxis outside. free Wi-Fi in rooms

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, 3 days ago
Dear Sir or Madam,

We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saumur, France
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Lets start with the positives.
The man directing the cars for luggage drop off was charming and the man in the actual car park was very helpful.
There is Wifi throughout the hotel.
It's somewhere to sleep.
Now for everything else. The reception staff were unwelcoming and almost dismissive. The worst service I have ever had in a hotel of any kind in fact. We felt like we were inconveniencing them. The bar had no orange juice; no orange juice, really ???, and half the bar menu was unavailable. The service was slow. Despite an advertised restaurant menu, with choices, on the night we stayed it was a set menu with no options, which did not suit us.
The rooms were taking basic to a new level, and I am glad we only had to stay one night.
If you have to catch a train I guess its a good location, as the station is right opposite, and for us it was pretty easy to get back onto the motorway in the morning.
I'm sure there are nicer places to stay in Casablanca

  • Stayed October 2014, traveled with friends
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, 3 days ago
Dear Madam,

Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 2 weeks ago

It's really near to the 'Casa Port Station' which is quite new and big station. The hotel is clean and mordern, good to relax for me. Not much bad, Not much good. The best thing was that I could reach to the station directly (in 1 min?) and went to Starbucks, Mcdonalds' and so on... hahaha! If I have a chance to visit Casablanca again, I would stay again in IBIS CCC!

  • Stayed October 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, 1 week ago
Dear Sir or Madam,

We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It is the first time i went into hotel where the shampoo and conditioner are given in ketchup bags. Thank god i brought a shampoo from home. The breakfast was very cheap and the coffee machine broken. The bed and the AC are below average. The good thing is the great internet via wifi available all over the hotel. If you can afford try a better one. If not, you can manage in this hotel, but bring your own shampoo.

Stayed October 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, 3 weeks ago
Dear,

Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicestershire
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This rather characterless, high rise, city centre hotel is at best, adequate. Our bedroom was extremely small and very basic - just about enough room for two single beds, but nowhere to put two cases! The width of the room was just longer than the beds. There was no fridge or safety deposit box in the room and WiFi was only available in public areas.
There was a good choice of food for the evening buffet, but the breakfast was very basic and consisted of cereal and breads with no fruit or salad.

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, 3 weeks ago
Dear,

Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 5 weeks ago

I had a late check-in late check-out confirmation per email, but finally they wanted to charge the full day despite the agreement per email. I am visiting Casablanca very often due to business, and this is by the far the worst hotel in the best location of the city. The people at the reception did not want to 'accept' their mistake, they were impolite and rude. I left out earlier than scheduled and I've moved for half a day stay in the near by Bester Western. If IBIS is interested to get a business traveller back they can contact me; the reservation number is at their disposal (I7D-1OL7 RESERVATION #1409240593).

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, 3 weeks ago
Dear,

Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Ibis Casablanca City Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ibis Casablanca City Center

Address: Angle Zaid Ou Hmad | Rue Sidi Belyout, Casablanca 20190, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Best Value Hotel in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Casablanca City Center 3*
Number of rooms: 266
Official Description (provided by the hotel):
Located in the heart of the city right beside the Port of Casablanca, the Ibis Casablanca City Center invites you to stay in one of our 266 rooms featuring satellite TV, heating, airconditioning and direct telephone to ensure your comfort. The Wok and Grill restaurant serves balanced, flavoursome cuisine with meals to suit every appetite. Sit back and relax in the modern and inviting surroundings of the hotel bar. The hotel also features two meeting rooms with conference equipment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Despegar.com, Booking.com, Travelocity, Priceline, TripOnline SA, Hotels.com, Agoda and Tingo so you can book your Ibis Casablanca City Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Ibis Moussafir Casablanca City Casablanca

Owners: What's your side of the story?

If you own or manage Ibis Casablanca City Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.