The hotel needs maintenance. I moved rooms, but either the bathrooms shelf was hanging off, or the light hanging down from the ceiling, or the safe did not work, or no lock on the balcony door, no plug for the sink, and the screws holding the shower were non-existent so the water hit the wall!!

Also, there were some poorly feral cats in the hotel grounds. I decided to arrange and pay for a vet to attend them. The surly reception staff (mainly male) kept fobbing me off. Originally it was a Sunday and nothing open. So went back on Monday, and told to come back, to see manager, another 30 mins and so on - all day. I was extremely annoyed. They talked amongst themselves, wnadered off, did not look you in the ey and fiddled with the computer. So you had no idea if they were talking nd dealing with you or not.

I eventually found the business centre staff (women) exremely helpful. ANd within 5 mins had managead to do what I'd asked the other guys for 2 days. ie call a vet. It was arranged for the following day. Then the folloiwng day I find others in distress around the cats as the hotel had arranged for 2 shifty looking guys with a sack to get rid of the cats. ONe had already been 'disposed' off. There were constantly conflicting sotries, of that they were being taken away for innoculations. If so, why the shifty guy with a sack that completely traumatised the cats! ANd why did they not reappear. I was disgusted with the hotel. THe manager just gave the same story.

I believe the staff were trying to fob me off until they could get rid of the cats, which I believe is why they did not deal with my query and were pretenting they either did not understand what I was talking about, or almost laughing.

You can walk down to the beach during the day. However, I had problems due to ill health getting up the stairs one day as it was quite steep, and kept stopping and breathing hard. Only to be intimidated by the street vendors long the path who were imitating me!

I tried to go to town in the evening, but the road down the steps was not open. The other route was bigger and lit, but I did not feel safe wandering around. I got clicking noises from the local men. And I was covered up and in an anorak!

The hotel cleaners were wonderful. The bar staff great - although the manager there was very intimidating to his staff. Not a great motivator. The restaurant staff were very pleasant.

There were a mixture of British and German people there. The food was okay.
The heating/air con was turned off! Why! Sometimes it was too hot and at night it was freezing. I had to get the covers from the other bed onto mine to make it bearable. The pillows were lumpy. The radio did not work in the room.

They had entertainment in the bar area, and they did try hard. However, after 3 days of hearing the same songs and recordings it wore a bit thin. THey had some great dancers - guys that got you on the floor for the first 2 eventings, but the rest of the week were replaced by others that were not so confident and good.

Many people smoked - and now being in a non-smoking country - I found this difficult. The bar area was covered in smoke and no aircon or windows opened!

The outside snack bar for lunch by the pool area, service extremely slow. If someone was fiddling around - and you were waiting they did not think to ask if you wanted serving!

Could do a lot better. The male attitude is dreadful.
Also, note girls there are NO HAIRDRYERS in the rooms.
When I asked at reception, I was told yes lots of people asked for these! Doh, well why not do something about it. Very unhelfpul, uncaring attitude. So I had to go up the road and buy one!
The towels also in the rooms had seen much better days. If you want fluffy towels take your own. They were just about what I'd use for my cat. Fraying at the edges.......

I would not go there again....

What can i say....i went with my partner and we're in our mid 20's and we'd never been to morocco before and we were quite excited about our holiday. When we arrived we were the only airplane in the airport and it was in the middle of no-where! We tried not to let that put us off. On the way to our hotel it was completely barren, i had never seen anything like it, i heard they'd had a bomb attack some many years ago and frankly it looked like it hit last week coz everything was destroyed, yet people were still living within the rubble. We found some civilisation and where our hotel was.
From the outside we thought...great!! looks really nice. Reception staff were helpful and our bags were carried straight to our room..we were on the top floor! lovely big room with a fab view over the beach, everything seemed ok until we wanted a safe to keep our passports and money. Our swipe card we were given didnt work and in total we had to wait 2 hours for a maintenance guy to come and sort it out which meant we couldnt leave our room.
Then all the water was cut off in the hotel so couldnt flush the toilet or anything! We thought it was down to the flood that was along the hallway, huge big puddle.

Because we were half board we got to experience moroccan food....or rather german food! we stayed for a week and the food was all the same, nothing moroccan either! everything was catered for the germans and to make things worse you had to pay for your drinks! they weren't included.

Another pet hate was trying to get a sunbed....basically you couldnt unless you were up at 6am as the german took the lot! so all you ended up with was grass. The hotel seemed to be full of moroccan's and german, there was about 5 other british couples there and all of them had the same experience as us.

The so-called hussle and bussle was NOT 200m away, all there was was a few restaurants and little shops, nothing much else. We went out a few time but felt so intimidated by the locals we ended up staying in our room.

I dont want to totally put you off the hotel and area but i shall just quickly mention we had a half hour total power cut and the air conditioning did NOT work!

The good points: you must visit the suk, amazing market to go to. find all sorts of bargains and def have a local tour guide coz they are sooo helpful. We got ours to take us on an island tour so practically no money!
The marrakesh trip i would advice not to do, spend half your time on a coach on what they call roads!!
The cleaners in the hotel were fantastic, cleaned the room everyday and were very friendly. Had 3 pools so it was never crowded, although they weren't heated so you had to jump in!

The beach was about 5 minutes walk away but again we went there and felt too intimidated by the locals; got some horrid looks!

They had entertainment throughout the day which personally drove me mad because i was there to relax but if you like that sort of thing its good.

Overall i was discusted with the whole holiday, our rep was fantastic and was really helpful but nothing could cover the fact that it is not an up-and-coming place to visit and the hotel was a nightmare! would not recommend at all.

After reading some of the reviews on here we were a little wary of what to expect especially never having been to Morocco before.
However it far exceeded our expectations and we had a fabulous week. The weather was great, the hotel was very good, staff very nice, food was very acceptable and I would have no hesitation in going back again.
One little tip though, DONT TAKE TRAVELLERS CHEQUES!
They are not worth the paper they are written on and we spent all Monday morning trying to find a bank that would accept them.
Take sterling ane change it at the hotel with no problem or fee involved.

Might have once been a 4-star hotel...but it's been a long while!! It's location to the tourist area of town is OK, as is it's distance to the beach. While the check-in/1st floor common areas are nice enough, the rest of the hotel is sorely in need of restoration. Room furnishings are worn-out and the AC was in the same boat, but opening a hall window while the balcony and room door were opened (we were located on the sea front of the hotel) quickly refreshed the room's air.

No pool towel service. Bring your own or the room towel. Let the maid know that you are so that she leaves another clean one for you (if you're polite with her and leave a nominal tip).

My partner speaks several languages, French amongst them, so there was no communication problem. We treated the hotel staff like "people" and were treated nicely in return. The dining foom staff in particuar were great. While the food selection tended to be much the same and not always to our liking, these people went out of their way to make us feel welcome. I'm not a big fish eater...and one night when that was pretty much all that was on their buffet selection...after a word from my partner I had a nice bit of lamb and side dishes. With the food selection as it was we opted to eat out a couple nights, including our last. On our way out for dinner that last night we stopped by the restauraunt to leave a nominal trip for our favorite servers; they had a table awaiting us and seemed genuinely sad that we weren't spending our last night there.

Overall we had a good time. It it Morocco so you do have the people "in your face" trying to ply their wares...but it's part of their culture and they're just trying to make a living. Haggle your heart out! It's fun, expected, and they'll respect you more if you drive a hard bargain, but if you haggle...buy if they give you your price...otherwise you're being rude and just wasting their time.

Yes, I'd go to Morocco again...but next time it will be Marakech.