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“good value for money” 4 of 5 stars
Review of Kenzi Europa

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Kenzi Europa
4.0 of 5 Hotel   |   Boulevard du 20 aout BP 808, Agadir BP 808, Morocco   |  
Hotel amenities
Ranked #25 of 80 Hotels in Agadir
Manchester
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
“good value for money”
4 of 5 stars Reviewed 2 days ago NEW

I stayed here with my partner for ten nights at the start of November. It is not the type of hotel we would usually go for, being a family hotel and we travel as a couple, but we were after a cheap break in the sun and so we booked this based on the trip advisor reviews relative to the price. We were pleased with our choice and had a good holiday.

The hotel is in a good location, just a couple of minutes walk to the promenade/beach and nearest restaurants (we were B&B although most people in the hotel were on all inclusive) and a 15 minute walk to the marina at the far end of the promenande. The marina is worth a visit as we found it was busier than the promenade and had more atmosphere. There are some decent shops like zara and also some good restaurants. We visited two restaurants - pure passion and le quai, which had good reviews and they were excellent. Very upmarket, beautiful food, good service and unbelievable value -we had two courses and drinks for about £40 in total.

The room we had was a good size, everything worked and it was clean. We were located on the first floor (not poolside facing) and our room was quiet which we were pleased about.

The pool area was large and we didn't find it necessary to get up early and reserve beds. We tended to go on the grass up the hill as there was lots going on around the pool and we wanted to relax - it was good to have the option. There was music around the pool but it wasn't overly loud and did stop over lunch so not a problem. There was also a good programme of events including cooking classes, dance classes etc if you wanted to join in but you weren't roped into it! The staff were friendly and keen to ensure everyone was having a good time. Pool towels are provided - you have to pay a deposit to reception then get a towel and then claim it back at the end of the holiday.

We only ate breakfast in the hotel so can't comment too much on the food. Breakfast was reasonable. There were pancakes, hot food, cereals, breads, pastries, yoghurt etc. however the pastries were quite dry and there was no fresh fruit on offer. Tea and coffee was from a machine which wasn't great but again, as we didn't pay much for the holiday we didn't expect a 5 star breakfast.

Agadir as a resort was ok, what I imagine Sharm el Sheikh was like 15 years ago. To be fair there were a number of activities and trips we could have done but not a great deal to do in the resort itself. The promenade is new and is good in the sense it is long and easy to walk but so much more could be made of it. It is basically just restaurants all the way along, not really any shops to look in. It would really benefit from having more to do on here like cafes, bike hire etc. It also isn't very well lit. We got the impression most people go all inclusive to Agadir and as such stay in the hotels, so it was mainly locals out and about in the evening. Perhaps it being November meant not as much was going on.

Overall we had a good time as were were purely aiming to get some sun and not spend too much. If you are after a luxury holiday/hotel then this isn't it but there is no denying it is good value for money.

Room Tip: rooms not facing the pool are quieter
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  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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402 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Northophall, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel lovely clean friendly food what you should expect but could have been hotter the morocco night crap waste of money it was £2 for can of pop and anything from £6 for alcohol night after the same show in hotel 100% better ? Good holiday 8 out 10 if you book a trip out make sure you book with tour operator some people held for money before they could get back to hotel

  • Stayed December 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

The Kenzi Europa is in a great location near the beach, promenade and facilities in Agadir and indeed we had a lovely view of the ocean and Kasbah. Aside from lunch , salads and snacks which were passable the cooked food was mainly poor. However the thing that stood out most for us in this hotel was the entertainment staff (Eldorador club/Jet tours) particularly the females who appeared petulent and rude. Initially we thought they were troublesome guests. They spent most of their time chatting and occasionally arguing amongst themselves. When fresh food was cooked in the restaurant they often pushed to the top of the Que making guests feel uncomfortable. On our final night one of the male entertainment staff asked if he could sit with myself and my wife in the lounge which we agreed thinking he was going to inform us of the nights entertainment. Instead he proceeded to spend half an hour sitting directly in front of us focussing on his phone. Perhaps this spot had good wifi or maybe he wanted to appear to his supervisor to be engaging guests, but the result was that he intruded in our evening. During the day time there was little or no effort to engage either but particularly children in activities. And for these reasons we would not recommend this hotel.

  • Stayed December 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Manchester, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at Kenzi Europa October 2014 for 2 weeks. My husband, 2 daughters aged 12 & 14 and I had a wonderful stay in Agadir. The water slides and pools were where my youngest spent a lot of her time. She loved them! on our 2nd day my eldest daughter and I had played waterpolo been on the water slides, joined in the water aerobics, swam and even had time to rest on the sunbeds before the sun had even started to set. My girls also played on the tennis court, played pingpong and darts etc. You can do as little or as much as you want. There is entertainment every night which was great for the first week but by the second week we already knew what to expect. So we went for lovely night time walks along the beach. The staff in general are friendly and helpful with a few exceptions mostly the odd 1 or 2 miserable bar staff. That being said all the staff did work hard and very long hours. The maids were very good, they would come back later if you were not ready to have your room cleaned. We did tip a few of the staff because they were very good from the start without first having a tip, they really did earn it, and once they started getting tipped (roughly 20 MAD max) the really looked after us. The animation team were really good with the children and my youngest said they made her stay more fun and she didn't want to go home.
The hotel decor was a little tired in some areas i.e. bathroom but going off some of the reviews we read the food was much better than we expected, especially the desserts they were delicious but by the second week we had got a bit bored with the selection and ate out a couple of nights. Still would recommend going all inclusive though, my daughter particularly loved the pancakes served between 4&5pm and the bottles of water are included so it was worth it just for them alone.
There are restaurants and shops right on the doorstep. My husband had his hair cut at the barbers thats connected to the hotel, the man was very good and did his hair exactly as he wanted.The location is fantastic less than a 5 min walk from the beach and there are plenty of places to hire bicycles from. We love cycling so we hired bikes a few times, cycling or walking up or down the promenade was lovely. We went on some of the excursions arranged by our Thomson holiday rep Hassan (who was also very good). They were really enjoyable especially the beach buggy on the sahara beach. The best views were from rooms that were higher up, we had a great view of the beach and pool. We were on the 6th floor overlooking the pool and it didnt get a lot of sun but the views or the mountain, beach and pool more than made up for it.

Room Tip: The free wifi is only in the reception area and sometimes it didn't work due to poor bandwidth a...
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  • Stayed October 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I booked a 10 night stay at the Kenzi Europa for my wife's 50th as a surprise and were not disappointed. The location, 100metres from the main promenade. The hotel, a little outdated but more than made up for that with fantastic staff & service. The restaurant had a different theme every evening with a varied menu, something for everyone. The rooms spacious, but not enough coat hangers, as per most hotels. Clean towels and bed linen when requested. The main pool was clean, the children's pool also. There were also water slides but these were closed. Different activities every day poolside as well as aquarobics. All in all very nice and considering returning. Very good VFM.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, UK
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 3 weeks ago

Stayed here for one night at the end of a surf trip in Taghazout. They sorted all 5 of us out with our own rooms for £45/night without reservations, quite reasonable! The room was finished to a nice standard, spacious with comfy beds, nice bathroom. The reception staff and porters were all really nice and helpful. They helped one of our group out when they got their wallet stolen in the nearby English Pub (avoid!). The breakfast had quite a lot of choice and was to a good standard. Didn't visit the spa or pool so can't comment.

  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

From the lift creaking loudly up and down all night to the poor service at reception I cant say much in the way of good things for this hotel. We asked 4 times for a TV remote in the room and staff were dismissive to the point of rudeness. We were kept waiting at reception often and the noise from the lift sounded like a baby elephant in a bath. The buffet breakfast was poor. After our stay we wrote an email of complaint and surprise surprise received nothing back.

Room Tip: Choose another hotel
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  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenzi Europa

Address: Boulevard du 20 aout BP 808, Agadir BP 808, Morocco
Location: Morocco > Souss-Massa-Draa Region > Agadir
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Agadir
#15 On the Beach Hotel in Agadir
#16 Luxury Hotel in Agadir
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kenzi Europa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kenzi Europa Agadir
Kenzi Europa Hotel Agadir

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