I stayed at this hotel in early June and was pleasantly surprised when i walked into the lobby - it looks grand and is very spacious and airy - how different the remainder of the stay was! Reception staff checked us in quickly and we were shown to our room and told how to work the safe.
We arrived around 9pm and managed to make evening meal as we were booked in for half board - it is buffet style and it does get boring with fish and turkey being served 5 out of 7 days, on the other two days it was chicken and oxtail. Desserts however were varied daily. Breakfast was incredibly boring and of a low standard sloppy scrambled eggs, tomatoes, bread, salad and Moroccan pancakes - very carb heavy way to start the day. Orange juice and tea and coffee are included in the morning but in the evening yo have to buy drinks which are very heavily priced compared with shops and restaurants on the beach and outside the hotel. We noticed that certain people were getting different food for breakfast and found out it was because they were giving the waiters additional money when we enquired about this we were told they not available. It was extremely evident that the whole staff in the hotel respond to money left in their hands or on the pillow; we booked a double room but told that double meant two beds after leaving ten dirhams on the bed we came back to clean sheets and the beds made as one - this was necessary for clean sheets and improved towels. At the pool they have mattresses for the loungers but again ten dirhams must be given to receive them and in the restaurant to get a nice table overlooking the sea again a tip would be required first.
We were also hassled in the hotel by waiters who wanted to take you to the sites and you pay for fuel - not what you expect inside the hotel and unnecessary.
Bathroom was shabby and not as expected with bath being particularly disgusting.
On our fifth out of seventh night we discovered cockroaches in our room - we immediately contacted reception who were happy to shrug us off, we became quite demanding and said the hotel was quiet you must have additional rooms we were told if they are in our room the other rooms are not as nice so would have them - we went to look at this room and it had hundreds of ants, spiders and cockroaches in it. We went back to reception and were told to sleep in reception - this is not what i expected from a supposed 4* hotel!!! We decided to leave and move to another hotel as we were bemused at the lack of service and help the staff wanted to give us. We moved to the Amadil beach hotel which was a 4* hotel, (see separate review).
Overall i would rate this hotel as 2/3* star at best, you have to pay for service and share the rooms with uninvited guests! It is in a good location close to the beach and the main area but i would not recommend or return. See pictures for what it is actually like!!!
Fitness centre is chargeable at around £6 a day
- Also Known As:
- Lti Al Madina Palace
- Lti Al Madina Palace Agadir
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