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Sofitel Agadir Royal Bay Resort: Traveler Reviews

5.0 of 5
Baie des Palmiers, Cite Founty P4 | Commune de Bensergao, Agadir 80007, Morocco
Hotel amenities
Sofitel Agadir Royal Bay Resort
Ranked #14 of 78 hotels in Agadir
4.0 of 5 stars 551 Reviews
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551 reviews from our community

What travelers say about this hotel
  • Pool area(9)
  • Very good(8)
  • Star hotel(7)
  • Other guest(4)
  • Mint tea(3)
  • Half board(3)
  • Private beach(3)
Traveler rating
    242
    149
    83
    47
    30
Only show reviews for Family (98) | Couples (259) | Business (28)
Date Rating
Washington DC, District of Columbia
Contributor
20 reviews 20 reviews
Reviews in 16 cities Reviews in 16 cities
40 helpful votes 40 helpful votes
“I...want to love it, but?”
3 of 5 stars Reviewed October 14, 2009
1
person found this review helpful

I really wanted to love this hotel. It is absolutely charming upon arrival. The very helpful doormen/porters grabbed my bags from my cab, brought me into the courtyard, sat me down and brought me a cold washcloth and hot tea with a cookie selection. You checked in while sitting down and enjoying your tea. There was nice live local guitar playing in the courtyard. The courtyard is beautiful. A definite 5 star welcome. The problem is that outside of this first impression and the stunning pool, the hotel is simply not a five star hotel, or a four star hotel for that matter.

My room was ok. I was on the third floor facing the new construction to the south of the hotel. I believe that I was in a smoking room because there was an ashtray in the room, but you could not smell any smoke. When I arrived in the room there were two double beds. I had the porter call housekeeping and they converted the entire bed into a king. The entire room has one of those power saver devices that requires you to keep a plastic key in it to keep the room power on. The problem with that is that everything turns off when you pull the key out to leave the room. Your computer stops charging and the refrigerator stops cooling. I just threw an old hotel key in the device and kept the power on for my entire stay.

The largest issue with the room was the housekeeping. I had two washcloths when I checked in on day one. I used one of them the first night and they were both taken for the remainder of my stay. They were never returned and I went washclothless for the remainder of my week. I also had to call about every other day to get the bath towels replaced. I do not normally use two bath towels a day but I had to because my bathmat was taken and not replaced half of the time. Soap was another issue. On day one I had two nice bars of soap for washing my hands and showering and by day three I was out (The soap dishes do not drain as I learned) The problem was that the soap was never replaced. I ended up showering with shampoo the remainder of my week. I called the front desk a few times and had towels replaced, but the soap never made it back. I was attending a conference with man other persons all staying at the Sofitel and we all ran out of soap.

Internet is free! Fantastic! It did not work in the main conference room, but other than that it worked pretty well in my room and the courtyard and by the pool.

TV: Three English channels, BBC, CNN and an MTV like channel in several languages. I don't watch a lot of TV, but for a top hotel it would be nice to get one English programming channel that was not news only. There was also an Italian channel and lots of French TV.


The pool and beach are fantastic. The pool is simply amazing and certainly worth 5 stars. Other reviewers have covered how spectacular and relaxing it is.

The restaurant is very expensive to be honest not that great. You are paying for the poolside ambiance. I would have loved a more Moroccan flair to the restaurant food. Beer was 60 MAD a beer. That is too much.

Breakfast was free and was pretty good.

In the evenings the amazing courtyard turns into the lounge area/bar. Good on the hotel for utilizing their greatest asset.

If the room, the housekeeping and the restaurant could have even approached the courtyard and the pools offerings to the hotel, it would be a shoe in for a four or maybe even a five star hotel. But as is, it is a tough sell as a three star.

The hallways are all exposed to the elements. The hallways open up to the stars or some other outdoors exposure. It is a great look, but the carpet is absolutely kicked.

Bottom line is it looks like Sofitel has purchased a fantastic hotel off of somebody else and then simply has failed to follow through after jumping off of the solid bones provided.

Location on the beach: Hotel is a bit south of the action, but fantastic for evening runs and if you do not mind a little pre/post dinner walk, you can easily walk to the restaurants in 15 minutes. Do not eat at the hotel. Either walk or take a cab. Cabs will run you 20 MAD to the restaurants that are more central.

Would I recommend? Yes, but only because of the beauty of the hotel. Do not come for top hotel class service or restaurants. Come for the pool and ambiance of the courtyard. I think that it is expensive for what you get and it markets itself outside of its hotel class.

  • Stayed October 2009, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Paolo01 about Sofitel Agadir Royal Bay Resort
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great arabic lounge and design hotel”
5 of 5 stars Reviewed October 14, 2009

I agree with the other comments given already, the place Agadir is not that much to do, kind of touristic. But the hotel itself is fantastic, rather expensive, but great moroccan food, great lounge hotel, fantastic pool and beach. Yes, if you want to relax and have a spa within reach, choose Sofitel.

Stayed August 2007, traveled as a couple
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Ask Zinndee about Sofitel Agadir Royal Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Amazing Hotel”
4 of 5 stars Reviewed September 28, 2009
2
people found this review helpful

I have just got back from a weeks break in Morocco and stayed at the Sofitel in Agadir, it was a fantastic hotel. Before I went I was checking out all the reviews which left me slightly worried as there seemed to be mixed thoughts about this place. The hotel did not fail to impress it was a stunning hotel, with very friendly staff that were very willing to help it definitly had the 5* feel. My partner and I felt very comfortable and relaxed throughout our stay. Their private beach was stunning with staff bringing you towels before we'd even put your bags down it was a great location to watch the sunset and various watersports should you fancy it. The rooms where large and comfortable we had great views. The only downside would be the 5* prices especially in the restaurant, but when staying in a place like this its sort of expected, Overall a fantastic stay and somewhere that you can really unwind, sit back and relax.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask WooWoo83 about Sofitel Agadir Royal Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
1 review
1 helpful vote 1 helpful vote
“WOW!!”
5 of 5 stars Reviewed September 18, 2009
1
person found this review helpful

Just returned from a 2 week stay at this hotel. Well what can i say? I was expecting great things after reading the previous reviews and I was not disappointed. The hotel was amazing. We were b&b and the choice was fantastic. Anything you could think of for breakfast (apart from bacon, obviously) was available. We managed to get a fantastic deal on this hotel as someone at the holiday company made a mistake with the price, so our stay was made even sweeter. The only down side of this hotel was the other guests. Talk about snooty!! We lost count of the amount of times we said good morning or hello to other guests and were completely ignored. I was even ignored by a little holidaying dog!! That said though, the staff were lovely and couldn't have been more helpful or friendly.

The prices were somewhat over the top - £4 for one glass of orange juice & £9 for a cheeseburger at lunch time, but then we were in a big swanky 5* hotel. We just filled up at breakfast then ate out at night. One word of warning though for other skint travellers like myself. When you first check in, the hotel takes your credit card and puts a block on 5000DRM (about £430). We only found this out because we used a prepaid travel card and realised we were about to run out of money at the beginning of the 2nd week. But once we explained this to the reception desk, the removed the block right away.

All in all, we had the most fantastic holiday. Our only regret is that unless the same mistake with the price is made again this year, we won't be able to afford to return to this hotel again next year. But we would definately go back to agadir again and again.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask EBW10 about Sofitel Agadir Royal Bay Resort
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london
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“fantastic pool and beach.”
3 of 5 stars Reviewed September 11, 2009
3
people found this review helpful

We stayed at the Agadir beach hotel from the 31st August until 8th September.
Beach and pool.
Absolutely fantastic pool and beach. We spent the entire time relaxing and swimming either at the pool or the beach
rooms.
We stayed in a first floor balcony room over looking the pool with the sea in the distance. The room was basically furnished with a clean and comfortable bed.
The room was cleaned with new towels and sheets for three days and then changed only once more. I don’t know the reason perhaps the tip was not enough?
Food.
We stayed on B&B. The breakfast was ok my main concern was that sparrows were always flying over head with their excrement falling on the food. The evening meal we felt was of a poor quality and expensive. We ate twice in the evening we did however have several delicious meals at la scarla restaurant about 6 mins away there is a free shuttle to get you there and back. Alcohol was expensive for wine, beer and champagne but I am pleases to report that La Scarla had a fair reasonably priced wine list.
Service.
The service was excellent providing you tipped well – I had the same bed at the pool and the beach waiting everyday with towels table and umbrella. Lunch and refreshments were served with a smile
Low point. We tried to reserve our room for a late check out unfortunately it was allocated we needed to leave by 5pm. Reception offered a free of charge late checkout room. When we used it the reception attitude was not helpful when we arrived in the room there was no furniture, no electricity no towels or loo roll, no shower curtain the window had been left open and the room and floor was covered in sand. I had to spend time to find the maids and request the basics for washing. As soon as I had found all the necessary items a male receptionist telephoned and said that we must get out because some one else needed the room. I requested to speak to the duty manager a smart lady who played lip service to my comments. This episode really spoiled a nice break – and it was clear to me that the service at this hotel depends on how much you tip and they are not interested in customer service
Disruption there is construction going on next door in the unfinished hotel. The hotel has a bar closed and the pool bar seems to be closed without notice . There is mud and changes in the decking because of garden redesign, some of the sun beds and other beds are tatty and in a state of disrepair.

  • Stayed September 2009, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Sofitel Agadir Royal Bay Resort

  • Sofitel Agadir
  • Sofitel Agadir Royal Bay Hotel
  • Agadir Sofitel
Address: Baie des Palmiers, Cite Founty P4 | Commune de Bensergao, Agadir 80007, Morocco
Price Range: $$

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