Walked in and thought the reception was a bit out dated. presented with nice cocktail which I thought was a good touch. Unfortunatley though, none of the reception staff could speak English and so we had to wait for one particular staff who could speak English to come. The main languages spoken are French and Arabic.
Walked into the room and again disappoinment struck. Room looked like it hadn't been well prepared for the us. The duvet hadnt been changed and didnt smell fresh. Th tables and chairs were dusty, no shower gel or shampoo. Rooms were however spacaious and were cleaned everyday, but definitely not swept/vaccum cleaned. Had to leave a note for the chamber maid to please clean properly, which she eventually did.
Got to the restaurant. The salads were ok. Breakfast was exactly the same every day. pancakes, fresh rolls, eggs, funny looking/tasting sausages, some fried dough like stuff, juice, teas, coffes and cornflakes(no variety in the cereal) we had the same breakfast every single day! Dinner was nothing to write home about either.
Had free wifi at the reception and near the pool area which was good, but not in the rooms. The entermainment team were good and I think if you have kids they would love it. However, they didnt speak English, so if your kids only understand English, it will be a struggle.
The beach was close to the hotel which was great and the staff were generally friendly. Guests were also friendly, but we couldnt communicate with them cos most spoke French and Arabic.
I'm not a fussy person as such, But I definitley wont be going back to this hotel. Definitely not a four star.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.