Stayed at the Riu Tikida Palace for 10 nights with my partner and 9 year old son.
Had the most fantastic holiday and I have read some of these reviews in complete disbelief. I really wonder if they were actually staying at the same hotel as me. It truly is a 5 star hotel, the staff are so friendly and helpful, nothing is too much trouble. I have come to the conclusion that some people are just born to complain and will find fault for the sake of it. I have better things to do on holiday than search for things to moan about.
Room: very spacious, tastefully decorated and had ceiling fan and air con. We were on the ground floor and our terrace looked onto the beautiful gardens. Large bathroom with a lovely big bath and shower and his & hers sinks. There's a hair drier, so no need to pack one. Lots of storage, 2 wardrobes with 5 coat hangers in each, ample drawer and shelf space also. Mini bar was restocked every day without fail with cans of Flag Beer, water (sparkling and still), Coke, Fanta and Sprite. There was a kettle with tea/coffee which was restocked regularly. Towels were replaced daily and beds made, often the maid left patterns/shapes made from the bed runners. Bedding replaced as often as you requested, you have a card in your room to request your sheets to be changed, just leave it on the bed.
Pool: 2 lovely pools and a jacuzzi. Yes, sun beds are reserved early but the earliest we went poolside was 10am and there were always beds available, not the padded ones but it didn't matter, we always managed to get a nice spot near the pool bar and close enough to keep an eye on my son in the water. The bar staff at the pool/swim up bar were very friendly as were the pool boys and animation team. The indoor pool was also great, we used it one day after being out in the hot sun. It was very quiet but it has lovely coloured mood lighting and was good for a change. On checking in you get towel cards to exchange for beach towels daily so no need to pack beach towels.
Beach: The hotel has a private area on the beach and there was always spare sun beds and parasols. There are sellers on the beach/promenade but they are not permitted to come into the reserved area. They will shout to you and try to sell you things but a polite no thank you will suffice if you're not interested. I bought a lovely kaftan style beach cover up, just be prepared to barter. The sea was shallow and was fairly warm, but nice and refreshing to cool off.
Food: the food at this hotel is fantastic. Lots of choice and something for everyone, even the fussiest of eaters. A nice touch at breakfast was the free flowing champagne. Very enjoyable!!! Fresh cooked eggs, sausage, bacon, pancakes, omelettes, selection of breads and pastries, fruits and cereals and a toast machine. Lunch is served in the restaurant by the pool bar, self service, lots of choices, very relaxed and enjoyable and available 12-3:30 after this time there are still a selection of snacks available should you miss the lunch time. Dinner: in Le Santal restaurant from 7pm - men must wear long trousers in the restaurant of an evening, they are strict on this policy. Always loads of choice for evening meal, fresh cooked steaks, a different roast meat every night, pastas, tagines, fish dishes and they have theme nights such as Spanish and Asian. Always pizza and chips available and a large bread selection should anyone be struggling to find something they like. Special mention to the puddings.......ah the puddings!!!! Simply divine!!! All small bite sized creations which looked and tasted amazing! Always a good selection of little moroccan cookies/biscuits to try too. The waiters were brilliant, excellent service regardless of whether you tip or not. Always made the effort to speak to my son and "hi 5" with him and remembered his name after the first night. Attentive and always topped your drinks up without having to be asked. Special thanks to Tarik and Ahmed for looking after us so well.
Hotel: cleanliness is top of the agenda at this hotel, everywhere was always spotless. The lobby/reception area has lots of comfy chairs and sofas and interesting ornaments/decorations. It's a great place to chill out and people watch with a glass of champagne. Wifi connection available in this area (sometimes round pool area too but this was hit and miss). You can even get your shoes cleaned near the main entrance. The lighting throughout the hotel is beautiful, really sets the scene. Security man at the main entrance is an expert at getting taxis, just ask him and tell him where you need to go, he will summon one for you and advise you the maximum that you should pay.
Weather: some days you open the curtains to find a mist, nothing to worry about, it burns off and is still hot regardless. The sun does still get through the cloud. When the mist burns off you get lovely hot sunshine! We did not see the mist every day! The weather is the one thing beyond anyone's control.
We travelled with Thomson and attended the welcome meeting, the only trips that were really mentioned/pushed were the day in Marrakech and the 4 x 4 Atlas Mountains trip. We decided against Marrakech and opted for the half day tour to Taroudant which is known as "mini Marrakech", it was great to see local life without having to endure 4 hours each way travelling to Marrakech and we were back at the hotel in time for lunch and an afternoon's sunbathing. We also did the Caleche/medina trip -again only half day but you get a ride in a horse and carriage a trip to the medina and we drove through a traditional Berber village. We thought these were great value for money!! We did see the rep a couple of times and knew when/where to find her if needed. Thankfully we did not need her assistance.
All in all we had a fantastic holiday, great food, great staff, great service and a wonderful hotel. We will be back next year.
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