We recently spent a week at the riu palace and although we were impressed with the quality of the rooms and hotel we were very disappointed with the set up. Essentially this is a good hotel but Thomson and going places ( aka TUI) have deployed a " pack em in mentality" thus resulting in this hotel buckling at the seams when in comes to such things as offering good service. The hotel simply cannot cope with so many people , in particular elderly French who are rude and demanding and a predominance of obsese people who spend 4 hours trying everything on the buffet menu thus resulting in long waits for other guests. This after they have laden their towels at 0630 hours meaning the rest of us can never get a poolside seat and thus have no access to endless waiters serving to their needs .
Despite this ,the waiters and staff are very good and helpful until you go the the spa where there is not a single friendly person in sight. It took us 4 days to book a spa session as the lack lustre Laila kept telling us "computer says no". Even after eventually booking a session and arriving ,we were told that he booking was not on the computer so we wasted a day and were given another booking which lasted 25 minutes rather than the 75 minutes advertised,yet charged the full price.when we enquirer why,we were told that some French women had refused to leave the hamam and thus they had denied us our full treatment!!
The hotel is good value if you want to eat non stop all day and have alcohol drip fed in you.personally I prefer better service,some more entertainment and a decent massage.
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