This is a difficult review to write, I could tell everyone what a fantastic hotel this is, well in a way it is but I think you should write a review on your holiday experiences and not what it could have been and as the hotel was not fully completed this is reflected in our review.
On arrival you are amazed by the grand entrance and the general feel of quality in the reception. Our cases were taken to our room, and I did think the rooms were a little smaller than expected. The finish is all very good with good lighting etc. The room is split on two levels, which is fine for us but if you have to get up in the night and it’s pitch dark be very careful you don’t fall over. The bathroom is lovely but in some ways it’s been over designed, the doors are louvred which look great but does not provide much privacy you’re on the loo. The shower is lovely, loads of hot water but there is no light and you can’t read the shower dials and you shower in half darkness, how the cleaner manages I don’t know. Room Safe was ok, fridge contained soft drinks and beer and we were pleased to see a kettle with Tea and Coffee. You get hangers in the wardrobes but there are no shelves or drawers so your clothes end up on the floor, and it would have been nice to have somewhere to put your cases. The TV is good but the only English channels are Sky news, CNN and BBC World News. I plugged my Blackberry Playbook into the TV and watched some films and looked at the Internet as the weather was a bit dodgy some days. For WiFi in the room you have to plug into the wall. Lovely soft chairs on the balcony. Our room did not get much sun during the day, we did book a pool view room which was well worth the extra money but if you face outwards the views are not so good, so I would recommend spending the extra. We did order room service a couple of mornings, leave your order outside your room the night before and fresh coffee and toast arrived at the time requested.
When we were there the restaurants were fairly quiet, everything is new so it’s all very clean and I can’t fault it. It was the same food as the other Riu hotels in Agadir, it’s just that in the Palace you’re waited on for drinks etc and it’s not a mass scrum when you get your food. Because the restaurants were fairly quiet I think the selection was a little limited and as with all Buffet meals it could have been hotter. We stayed in the Club Hotel Tikida Dunas for two days, breakfast was mad but the Omelettes were made with about 4 eggs where as the Palace was one and a half, oh well, that’s fine dining. For the first few days we ate lunch in the main restaurant as the restaurant by the pool was not ready, when it did open we preferred eating lunch there, the salads etc were all very good. We did eat in the Krystal restaurant on the first night it opened, it was quite bright with little atmosphere, the wine was the same as all the other restaurants. We chose our 3 course’s from the menu, after 45 minutes two main courses arrived, not what we had ordered and we had still not had our appetisers or starters, I could go on but it did not get much better.
The sun loungers are lovely and comfortable, If you didn’t want to read your book you could always watch the builders, Health and Safety looked nonexistent in Morocco so to watch them hanging off roofs painting was quite amusing, not so amusing was the constant drilling etc. and I don’t think the builders should have been allowed to walk through the pool area while people were lying around. There was a drinks trolley around the pool as only one pool bar opened on our last day and I never did find where the pool snacks were.
In the evening the main bar was very good, waiters would come round and take your orders and they were always pleasant and friendly, well worthy of a tip. The entertainment hall was not finished so we only saw one show which was good for amateurs. The whole entertainment scene was pretty low key but hadn’t really got started yet and it depends what you like really anyway. One word of warning, in the entertainment room we saw a lady fall over an unexpected step in the floor so watch where you walk. The only entertainment during the day was boules.
Overall the hotel will be lovely when it is finished and the restaurants are used to busy service but we were disappointed that the private beach area had not been set up, the fitness rooms were not ready, the gym opened on our last day but was not fully operational, the indoor pool could be used but the surrounding floor was filthy and the walls were bare plaster, of the two toilets around the outdoor pool one could be used but was not finished, the other was still a work in progress.
Although we had no children with us we were told by other families with children that there was no kids club up and running and the kids area was not fit for play.ie. Builders taking water and refilling their dirty buckets from the paddling area.
The Moroccan people were friendly, a firm “no thankyou” to tradesmen outside did the trick and we made some good friends in the hotel as we all had something in common regarding the problems we were all experiencing and tried to get on with our holiday the best we could.
We would consider going back in a couple of years when everything is established.
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