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“Luxurious Moroccan holiday” 5 of 5 stars
Review of Sofitel Agadir Thalassa Sea & Spa

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Sofitel Agadir Thalassa Sea & Spa
5.0 of 5 Hotel   |   Baie des Palmiers, Agadir 80010, Morocco   |  
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Ranked #8 of 80 hotels in Agadir
Andover, Hampshire
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Luxurious Moroccan holiday”
5 of 5 stars Reviewed August 3, 2013

We visited this hotel last year as a couple and this year returned as a family with older teenagers. We arranged our stay with the hotel directly and were met at Agadir airport by a car arranged by the hotel. Check in was simple and were soon occupying 3 rooms on the first floor with ocean views. These were very quiet with a pleasant breeze looking away from the main town of Agadir.

Buffet breakfasts were as good as last time but sometimes it wasn't so easy to find some items. It was only after the third day we found the daily selection of smoothies!

The pool area was perfectly clean at all times - both in and out of the water. The staff had genuine pride at keeping their section of the hotel clean. Service was attentive but not intrusive and drinks and food served promptly.

The spa was used by all 5 in our family at different times. They are very keen to please but on a couple of occasions there was a communication breakdown regarding the types of treatment due to language. My poor French probably but it was soon sorted out.

We used the concierge service to book a quad biking excurson. Note it is 'Le Quad' not 'quad bikes' otherwise you will end up with four bicycles, as we did! Once remedied, we went to a nearby beach where the quads were well maintained and the excursion took us along the beach, through the dunes and up into the Atlas mountains. It was a really good trip, particluarly as we did not know what to expect.

I am unsure about a previous comment about the evening buffet. We had the chnace to eat out each night but all the family preferred the choices offered in the hotel. The area was hygienically clean, staff very careful with cooking and serving and a wide range of local and international foods available each day. The younger ones in our group also had oysters for the first time one night but not sure they were to their liking. We however thought them excellent.

The manager and his senior staff were visble throughout our stay and were interested in our experiences. A couple of thing we noted to them were immediately rectified. It was apparent they were striving for the highest standards possible.

We enjoyed our time there and hope to return soon.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Directeur général at Sofitel Agadir Thalassa Sea & Spa, responded to this review, September 12, 2013
Dear Sir,

Thank you for taking the time to write a review on Tripadvisor about your experience at the Sofitel Agadir Thalassa Sea & Spa.

I was very pleased to read from your feedback that you and your family enjoyed your stay with us and you were satisfied with the service provided by our Ambassadors.

On behalf of the entire team, I look forward to welcoming you back in the near future.

Kind regards,

Daniel KARBOWNIK
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2013

My husband and I stayed here for a week in June. The staff were fantastic and when we had a problem with our room they did everything they could to put it right. Sarah who is in charge of customer service was so understanding and upgraded us for the last half of the trip which we were really happy about!

Service by the pool was excellent and what you would expect from 5*. The Spa is top class and I was really pleased with my massage, scrub and mani/pedi.

The property is nearly new and the staff kept it immaculate. It was soooo clean.

Breakfast is really good but I wouldn't recommend the evening buffet. The Garden restaurant was fantastic and the chef was so good. I would definitely recommend a few nights eating in there. Room service was great also.

The entertainment was great in the bar from, two amazing artists from New York, Kevin and Barbara.

All the staff made our stay really special including Youness (who nominated himself as our butler!), Fatima from the bar (who also makes very yummy cocktails), Brahim, Sarah (as mentioned above), Boujema (sorry the spelling is wrong!!) Mohamed and everyone else.

Room Tip: Book a suite and make sure you have a pool view
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Directeur général at Sofitel Agadir Thalassa Sea & Spa, responded to this review, September 12, 2013
Dear Madam,

Thank you for taking the time to share your experiences about Sofitel Agadir Thalassa Sea & Spa on Trip Advisor.

It is a pleasure to read that you had enjoyed your recent stay with us.
Your comments with regards to the service and facilities at the hotel are greatly appreciated.

It was pleasure to have you staying with us and we look forward to welcoming you back in the not too distant future.

Kind regards,

Daniel KARBOWNIK
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 13, 2013

This hotel is absolutely amazing - well worth every single penny.

We stayed here on a Half board basis - highly recommended.

The breakfasts were fresh, and eggs, pancakes etc cooked right in front of you - plenty of fresh fruit juices available and fresh bread and fruit stations too.

Dinner was fantastic - freshly cooked in front of you, steaks, chicken, vegetables, mash, whatever you want.

All staff were attentive and friendly without being over-friendly as can be found in many hotels in Agadir!

The rooms are nothing short of sumptuous - the bed is amazingly comfortable with a wonderful balcony - mine overlooked the sand dunes outside and beach. The fridge was stocked with all sorts of fruit juices and water which was replenished free of charge each day. The shower is amazing and changes colour - there's room for at least 3 people!

On arrival I was met with complimentary wine and cakes/sweets.

Probably the most expensive hotel I have ever stayed at, but worth it - it definitely gave me a taste of the 5 star treatment!

Would go again in a heartbeat.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, June 27, 2013
On behalf of the Ambassadors here at the hotel, I thank you very much for your words of praise. Our utmost reward is to hear extremely satisfied guests like you stating that Sofitel Agadir Thalassa sea & spa gave you "a taste of the 5 star treatment!" in a hotel. Wow!

We all look forward to welcoming you back soon.

A bientôt,

Raphael

Raphael Mukarji
Director of Operations
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Paris, France
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 27, 2013

Just had a wonderful family hotel at this luxurious new hotel. Staff were exceptionally friendly, rooms were perfect. Could not recommend this hotel enough if you are looking for some relaxation in a perfect setting.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, June 4, 2013
I am so pleased to hear that you and your family had such a "wonderful holiday" at Sofitel Agadir Thalassa sea & spa! Thank you for pointing this out in your feedback! We look forward to welcoming you back as often as possible, especially since Paris has direct flights to Agadir!

Au revoir,

Raphael

Raphael Mukarj
Director of Operations
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angers
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 10, 2013

I've spent another days in May at Sofitel Thalassa Sea and Spa in Agadir.

The weather was great, very sunny, hot, the private beach is amazing, and what a joy to walk in the morning in the waves, through this long and wonderful beach !

The hotel is very modern, with luxury bedrooms, try the ones with terrace on the sea.
The all hotel is very clean, the breakfast at the buffet is delightfull with lots of fresh fruits, morocan pastries, all sorts of fruits juices and everything to get satisfied.
The bar is huge, with elegant furniture, all the gardens are cleaned everyday, it's reallly beautiful.

The staff is nice, friendly and helpfull.
We've had our lunch at the Atlantic, and the staff guys were as friendly as before, the had nice little attentions for us and it was lovely.

It's a perfect getway from stress and work for a week or less, not too far by plane from Europe, with sunny beach and another culture as well.

Room Tip: Rooms with ocean view, it's worth it !
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, June 4, 2013
What great feedback! Thank you for so much praise covering many of our departments in the hotel, as well as the weather we had on offer at the time of your stay!

Our team of Ambassadors look forward to interacting with guests with enthusiasm everyday. Your feedback is extremely encouraging and we will keep on providing such high standards.

We all look forward to welcoming you back very soon!

A bientôt,

Raphael Mukarji
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 7, 2013 via mobile

This hotel was a wonderful oasis for a short holiday with guaranteed sun. The place was spotlessly clean and very modern with some amazing design details in all of the public areas and in the rooms. Wherever you go it feels luxurious and well attended. Every single member of staff is more than ready to help with a smile, with the highest degree of service in mind. If you want to be left alone no problem, if you want help in any way no problem with that as well. There are some small niggles with the property like the cost of some of the food in particular, it is lovely and of good quality but not perhaps to the standard of the cost. Very aligned with major cities cost not the middle of Agadir. There is a fantastic breakfast place a very short walk along the promenade that considerably helped offset the buffet breakfast cost for us. Also make sure you check out the villa Blanche restaurant next door. Fabulous food and much better wine. one thing not to miss is the nightly entertainment in the medicine bar - great musicians/singer in a wonderfull setting as the sun goes down. Grab a cocktail and relax.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, June 4, 2013
I am extremely pleased to hear that you had such a wonderful time with us at Sofitel Agadir Thalassa sea & spa. Indeed, each and every “Ambassador” enjoys every chance at pampering our guests.

I am equally pleased to read that you highly recommend our live jazz duo Cliff & Barbara at the newly-named “Amane Bar” (previously “Medicine bar”) - they do pull in a crowd indeed!
We look forward to welcoming you back.

A très bientôt.

Raphael Mukarji
Director of Operations
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Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2013

This is a very good hotel. We had a very nice stay, the staff were all friendly and courteous. We used many of the facilties including the gym and tennis. I particularly enjoyed the yoga classes run twice daily by Melodie who was an excellent teacher and very encouraging and helpful, the added bonus was that they were free. The food poolside was tasty and reasonably priced. We liked the fact that at night we could also eat at the neighbouring Sofitel hotel which widened the choice and price range of food. We felt that at our hotel the choice of restaurant was limited and the fine dining restaurant was overpriced. A note of caution when booking your room, we booked online an ocean side room and had to lean out over our balcony to get a peep of the sea which was very disappointing but when we complained we were moved to a room overlooking the pool and ocean so I would recommend booking a room overlooking the pool.

Room Tip: If you want to see the ocean, book on the 1st or 2nd floor overlooking the pool. Views from non pool...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, June 4, 2013
I was very pleased to read that you enjoyed the service provided by our team of Ambassadors and yoga instructors.

You are so right to mention that while staying at either of the hotels on the Sofitel hotel site in Agadir, you now have the choice of two “worlds”; one whose theme is “fire”, the Sofitel Agadir Royal Bay Resort, and one whose theme is “water”, the Sofitel Agadir Thalassa sea & spa, which is of course where you stayed.
Guests have twice the choice, and can benefit from any of the facilities of any of the two Sofitel hotels. We believe it makes choosing easier!

Thank you for taking the time to share your experience at Sofitel Agadir Thalassa sea & spa and for recommending us on Trip Advisor.

On behalf of the entire team I look forward to welcoming you back in the near future.

Kind regards,
Raphael Mukarji
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Agadir Thalassa Sea & Spa

Address: Baie des Palmiers, Agadir 80010, Morocco
Phone Number:
Location: Morocco > Souss-Massa-Draa Region > Agadir
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 80 hotels in Agadir
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Agadir Thalassa Sea & Spa 5*
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