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“Excellent service” 5 of 5 stars
Review of Sofitel Agadir Thalassa Sea & Spa

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Sofitel Agadir Thalassa Sea & Spa
5.0 of 5 Hotel   |   Baie des Palmiers, Agadir 80010, Morocco   |  
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Ranked #8 of 80 hotels in Agadir
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Excellent service”
5 of 5 stars Reviewed July 19, 2013

My husband and I stayed here for a week in June. The staff were fantastic and when we had a problem with our room they did everything they could to put it right. Sarah who is in charge of customer service was so understanding and upgraded us for the last half of the trip which we were really happy about!

Service by the pool was excellent and what you would expect from 5*. The Spa is top class and I was really pleased with my massage, scrub and mani/pedi.

The property is nearly new and the staff kept it immaculate. It was soooo clean.

Breakfast is really good but I wouldn't recommend the evening buffet. The Garden restaurant was fantastic and the chef was so good. I would definitely recommend a few nights eating in there. Room service was great also.

The entertainment was great in the bar from, two amazing artists from New York, Kevin and Barbara.

All the staff made our stay really special including Youness (who nominated himself as our butler!), Fatima from the bar (who also makes very yummy cocktails), Brahim, Sarah (as mentioned above), Boujema (sorry the spelling is wrong!!) Mohamed and everyone else.

Room Tip: Book a suite and make sure you have a pool view
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Directeur général at Sofitel Agadir Thalassa Sea & Spa, responded to this review, September 12, 2013
Dear Madam,

Thank you for taking the time to share your experiences about Sofitel Agadir Thalassa Sea & Spa on Trip Advisor.

It is a pleasure to read that you had enjoyed your recent stay with us.
Your comments with regards to the service and facilities at the hotel are greatly appreciated.

It was pleasure to have you staying with us and we look forward to welcoming you back in the not too distant future.

Kind regards,

Daniel KARBOWNIK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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552 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Bristol
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 13, 2013

This hotel is absolutely amazing - well worth every single penny.

We stayed here on a Half board basis - highly recommended.

The breakfasts were fresh, and eggs, pancakes etc cooked right in front of you - plenty of fresh fruit juices available and fresh bread and fruit stations too.

Dinner was fantastic - freshly cooked in front of you, steaks, chicken, vegetables, mash, whatever you want.

All staff were attentive and friendly without being over-friendly as can be found in many hotels in Agadir!

The rooms are nothing short of sumptuous - the bed is amazingly comfortable with a wonderful balcony - mine overlooked the sand dunes outside and beach. The fridge was stocked with all sorts of fruit juices and water which was replenished free of charge each day. The shower is amazing and changes colour - there's room for at least 3 people!

On arrival I was met with complimentary wine and cakes/sweets.

Probably the most expensive hotel I have ever stayed at, but worth it - it definitely gave me a taste of the 5 star treatment!

Would go again in a heartbeat.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, June 27, 2013
On behalf of the Ambassadors here at the hotel, I thank you very much for your words of praise. Our utmost reward is to hear extremely satisfied guests like you stating that Sofitel Agadir Thalassa sea & spa gave you "a taste of the 5 star treatment!" in a hotel. Wow!

We all look forward to welcoming you back soon.

A bientôt,

Raphael

Raphael Mukarji
Director of Operations
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Paris, France
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 27, 2013

Just had a wonderful family hotel at this luxurious new hotel. Staff were exceptionally friendly, rooms were perfect. Could not recommend this hotel enough if you are looking for some relaxation in a perfect setting.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, June 4, 2013
I am so pleased to hear that you and your family had such a "wonderful holiday" at Sofitel Agadir Thalassa sea & spa! Thank you for pointing this out in your feedback! We look forward to welcoming you back as often as possible, especially since Paris has direct flights to Agadir!

Au revoir,

Raphael

Raphael Mukarj
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
angers
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 10, 2013

I've spent another days in May at Sofitel Thalassa Sea and Spa in Agadir.

The weather was great, very sunny, hot, the private beach is amazing, and what a joy to walk in the morning in the waves, through this long and wonderful beach !

The hotel is very modern, with luxury bedrooms, try the ones with terrace on the sea.
The all hotel is very clean, the breakfast at the buffet is delightfull with lots of fresh fruits, morocan pastries, all sorts of fruits juices and everything to get satisfied.
The bar is huge, with elegant furniture, all the gardens are cleaned everyday, it's reallly beautiful.

The staff is nice, friendly and helpfull.
We've had our lunch at the Atlantic, and the staff guys were as friendly as before, the had nice little attentions for us and it was lovely.

It's a perfect getway from stress and work for a week or less, not too far by plane from Europe, with sunny beach and another culture as well.

Room Tip: Rooms with ocean view, it's worth it !
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, June 4, 2013
What great feedback! Thank you for so much praise covering many of our departments in the hotel, as well as the weather we had on offer at the time of your stay!

Our team of Ambassadors look forward to interacting with guests with enthusiasm everyday. Your feedback is extremely encouraging and we will keep on providing such high standards.

We all look forward to welcoming you back very soon!

A bientôt,

Raphael Mukarji
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 7, 2013 via mobile

This hotel was a wonderful oasis for a short holiday with guaranteed sun. The place was spotlessly clean and very modern with some amazing design details in all of the public areas and in the rooms. Wherever you go it feels luxurious and well attended. Every single member of staff is more than ready to help with a smile, with the highest degree of service in mind. If you want to be left alone no problem, if you want help in any way no problem with that as well. There are some small niggles with the property like the cost of some of the food in particular, it is lovely and of good quality but not perhaps to the standard of the cost. Very aligned with major cities cost not the middle of Agadir. There is a fantastic breakfast place a very short walk along the promenade that considerably helped offset the buffet breakfast cost for us. Also make sure you check out the villa Blanche restaurant next door. Fabulous food and much better wine. one thing not to miss is the nightly entertainment in the medicine bar - great musicians/singer in a wonderfull setting as the sun goes down. Grab a cocktail and relax.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, June 4, 2013
I am extremely pleased to hear that you had such a wonderful time with us at Sofitel Agadir Thalassa sea & spa. Indeed, each and every “Ambassador” enjoys every chance at pampering our guests.

I am equally pleased to read that you highly recommend our live jazz duo Cliff & Barbara at the newly-named “Amane Bar” (previously “Medicine bar”) - they do pull in a crowd indeed!
We look forward to welcoming you back.

A très bientôt.

Raphael Mukarji
Director of Operations
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Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2013

This is a very good hotel. We had a very nice stay, the staff were all friendly and courteous. We used many of the facilties including the gym and tennis. I particularly enjoyed the yoga classes run twice daily by Melodie who was an excellent teacher and very encouraging and helpful, the added bonus was that they were free. The food poolside was tasty and reasonably priced. We liked the fact that at night we could also eat at the neighbouring Sofitel hotel which widened the choice and price range of food. We felt that at our hotel the choice of restaurant was limited and the fine dining restaurant was overpriced. A note of caution when booking your room, we booked online an ocean side room and had to lean out over our balcony to get a peep of the sea which was very disappointing but when we complained we were moved to a room overlooking the pool and ocean so I would recommend booking a room overlooking the pool.

Room Tip: If you want to see the ocean, book on the 1st or 2nd floor overlooking the pool. Views from non pool...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, June 4, 2013
I was very pleased to read that you enjoyed the service provided by our team of Ambassadors and yoga instructors.

You are so right to mention that while staying at either of the hotels on the Sofitel hotel site in Agadir, you now have the choice of two “worlds”; one whose theme is “fire”, the Sofitel Agadir Royal Bay Resort, and one whose theme is “water”, the Sofitel Agadir Thalassa sea & spa, which is of course where you stayed.
Guests have twice the choice, and can benefit from any of the facilities of any of the two Sofitel hotels. We believe it makes choosing easier!

Thank you for taking the time to share your experience at Sofitel Agadir Thalassa sea & spa and for recommending us on Trip Advisor.

On behalf of the entire team I look forward to welcoming you back in the near future.

Kind regards,
Raphael Mukarji
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkshire England
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 1, 2013

The staff were so welcoming, the hotel is just magnificent - although quite dark! The bedrooms take your breath away. Food here is very good, an excellent breakfast. I like the way that water and soft drinks are in the refrigerator and are complementary.
The bar is friendly, a wonderful little lady called Fatima was working whilst I had a few drinks with friends.
The concierge kindly connected my mobile to WiFi when I was struggling with technology.
Sofitel sits on it's own private beach, it has a heated pool and an incredible Spa.
this is the perfect hotel to stay at if you want real luxury and friendly helpful service. Management you are very good you lead by example!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, June 4, 2013
I sincerely thank you very much for your feedback.
It is always a great pleasure for us to pamper all of our guests, so I am glad to hear that you had a Magnifique experience at Sofitel Agadir Thalassa sea & spa.
We all look forward to welcoming you back soon.
Au revoir,
Raphael

Raphael Mukarji
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Agadir Thalassa Sea & Spa

Address: Baie des Palmiers, Agadir 80010, Morocco
Phone Number:
Location: Morocco > Souss-Massa-Draa Region > Agadir
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 80 hotels in Agadir
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Agadir Thalassa Sea & Spa 5*
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