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“Wonderful stay” 5 of 5 stars
Review of Sofitel Agadir Thalassa Sea & Spa

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Sofitel Agadir Thalassa Sea & Spa
5.0 of 5 Hotel   |   Baie des Palmiers, Agadir 80010, Morocco   |  
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Ranked #5 of 80 Hotels in Agadir
Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Wonderful stay”
5 of 5 stars Reviewed March 5, 2013

We stayed in the new Sofitel 5 star hotel in Agadir Morocco near the beach and we had the best time ever, best hotel we ever stayed in, very friendly, excellent service, delicious food, beautiful pool and surroundings very helpful staff, the bedroom was very spacious and luxurious, bathroom quite large, spotless all the time, lovely balcony off the bedroom, very quite environment, over all excellent value for the deal we have been offered, we highly recommend it, will go again in the near future.

Room Tip: They all are well situated, may be the ones overlooking the pool or the beach are more interesting.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, March 10, 2013
Dear Madame,

A warm thank you for taking the time to share your experience on Tripadvisor.

It is very gratifying to be elected as the best hotel in which you have stayed.

We are delighted that you enjoyed the rooms, the pool, the food and the service received by our Ambassadors.

We hope to welcome you again very soon at Sofitel Thalassa Sea & Spa.

Regards,

Edoardo Giuntoli
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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659 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Dublin, Ireland
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 27, 2013

This hotel is brand new and is next to the older Sofitel which is currently being renovated. It is at the end of the 'strip' so is quieter and more private than any of the other hotels. Our accommodation was really luxurious, with a separate bed area, dressing room, beautiful and spacious bathroom, and a fabulous living area with comfortable seating and dining table. It was really beautifully decorated. The highlight was the terrace, with its own Moroccan style double bed and plenty of other seating, overlooking sea and pool. However, even with a smaller room, the hotel has plenty of outdoor spaces where you can eat, sit and read or sunbathe. The pool area is dotted with big Moroccan beds with removable canopies, with luxurious reclining sunbeds and with comfortable outdoor seating--all of really 5* quality (and not too crowded together). The beach area is also fitted out beautifully and the quality of is far beyond the other nearby hotels. There are plenty of staff throughout the hotel so there is never any waiting if you need something. We found that they were exceptionally friendly and very well trained so that the service was top notch. The decor in the reception, corridor and bar areas were a little glitzy--dramatic rather than cozy--but this is just personal taste. They were certainly done to a very high standard and with a sense of style. The breakfasts were marvelous! Our room was fantastic. Fast broadband throughout, and at no extra charge. The level of service, from the moment you were met at the door, was exceptional.

Room Tip: Choose a junior suite.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, February 28, 2013
Dear Sir,

Thank you for writing such a positive review of our hotel on Tripadvisor.

We are very pleased to read that you enjoyed the service provided by our team as well as the facilities of our resort.

On behalf of the entire team, I look forward to welcoming you back to the Sofitel Agadir Thalassa Sea & Spa.

Sincerely,

Edoardo Giuntoli
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
88 reviews 88 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed February 25, 2013 via mobile

Splendid stay in a lovely setting
The hotel is set in beach side location and the grounds are impeccable, very well looked after.
Our room was on the first floor with a pool and distant sea view... beautiful. The decor very contemporary and clean and the tea making set in the room was a must as it got quite chilly in the evenings.
The choice of food in the Le Market restaurant is excellent, fresh and tasty, the breakfast is just as good!
The food in the fine dining restaurant Le Palais Du Jardin was an anticlimax, we expected it to be well above the quality and flavours we were already used to in the Market restaurant but we found the food quite bland and uninspiring.
Staff in the pool area are attentive and very friendly while staff in other areas are a bit hit and miss but that said, we've got no complaints.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, February 27, 2013
Dear Sir,

Thank you for taking the time to write a review on Tripadvisor.

We were extremely pleased to read that you enjoyed the facilities, the comfort of the room, the decor of the hotel and the service provided by our Ambassadors.

We would also like to thank you for your constructive feedback with regards to the Palais du Jardin restaurant, and would like to assure you that we are working on a new concept for this restaurant.

Once again, we would like to thank you for bringing this matter to our attention and we hope to have you back with us in the near future to taste the new dishes.

Sincerely,

Edoardo Giuntoli
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Hamburg, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2013

The rooms are well designed, also the rest from the hotel. We love to be arround the pool on the romantic beds. the rooms are clean and you get a refill for the mini bar every day. the buffet is in a good qualitiy, there are two buffets.

one mixed one and one with traditionell marrocian food. They both good, but we feel that the price with 350 DH too much without drinks. The Breakfast Buffet is very good, a lot of fresh things, different kind of coffee and freh juices are avaible.

You have Wifi in the whole Hotel for free, whats really good, also the TV Programm is with al lot of channels, like a few german channels.

There are two problems, one is that a lot of the people only speak french or bad english. that makes it not so easy to order things. sometimes you have to wait for things you order a long time or they forget it. the tables are clean very soon, even if you are not finish and you are still to catch new things on the buffet. that should be better to organise, also that not all the things you need are on the table, like butter or salt and pepper. The workers are very helpfull and friendly, in most of the time the understanding is the problem.

the other thing is, that the corridor outside from the living-rooms are not clean the whole week. we think for a 5 star resort it should be.

In total we think its one of the best resorts in agadir, but there are still things to make better.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, February 26, 2013
Dear Sir,

Thank you for sharing your positive review of the Sofitel Agadir Thalassa Sea & Spa on Tripadvisor.

I was very pleased to read that you particularly enjoyed the comfort of the room, the outdoor facilities and the quality of the restaurant.

Thank you for your constructive feedback with regards to the English language for some of our Ambassadors, we will definitely take the appropriate measures to address this situation.

Once again, thank you for recommending our hotel.
On behalf of the entire team, I hope to welcome you back in the near future.

Kind regards,

Edoardo Giuntoli
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 21, 2013

From the moment we walked in to the "scented" lobby, to the time we left, we really felt we were in a very upmarket hotel. So much so, that our clothes were really not suitable!!
From check in (hot towels, mint tea) to our room (moroccan treats, bottle of red wine, complimentary soft drinks) to the bathroom (hot towel rail, great magnifying mirror, L'Occitane products, soft towelling robes, coloured lit rainfall shower etc.) and the bed (comfortable) we really enjoyed our stay here.
Yes, breakfast was a bit hit and miss, but you're on holidays so you really are not under pressure for time, and the variety of food on offer was always good. I think it depended on what section you sat for breakfast, but when we were nearer the food end, we had full/better service than when we were seated nearer the entrance. Small things like napkins and cutlery missing were irksome, but nothing that if you got up and went to another table, you could get yourself.
The hotel is far away from the main "strip", but this makes for a very pleasant stroll along the seafront or the promenade home, in the evenings.
We only ate breakfast here so I can't comment on dinner etc. but the restaurant looked extremely upmarket - and as I said, we didn't have suitable attire.
The bar was strange - lots of curtained off areas, that would make it difficult to see if there was anyone else there at all - more like an airline lounge with curtains, than a bar I think.
Staff seem to speak French most, if not all of the time, and while I have very good French my husband doesn't, so he really found it hard to order a coffee or even water. When they saw he was not understanding what he said, they would speak English, but it took a while for staff to understand that this was needed rather than optional. Also, in the spa the staff really struggled with English, and I struggled with French words for beauty treatments, so that could be improved upon.
Worth a trip once in your life though!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, February 23, 2013
Dear Madame,

Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa Sea & Spa.

I was very pleased to read that you particularly enjoyed the check in and the comfort of the room.

Thank you for recommending our hotel on Tripadvisor, on behalf of the entire team I look forward to welcoming you back in the near future.

Sincerely,

Edoardo Giuntoli
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Top Contributor
85 reviews 85 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed February 18, 2013

We stayed here last week for three days. I must start by commenting on the service from the staff. Before we arrived we had read some reviews here regarding service at breakfast times so went with the attitude of 'we are in no hurry if it is a little slow'. I can truly say the service was excellent. We were shown to a table immediately, there was no waiting at all for coffee and there were plenty of staff on hand. The managers, like those of a true 5 star hotel, must have taken those very few negative comments on board because there was no sign whatsoever or any service problems. The breakfast was amazing, plenty, and I mean plenty, of everything from cooked breakfasts, fresh pancakes, huge selection of pastries, fruit, cheese, meats, cake, bread, yogurts etc. it was all beautifully laid out and prepared. The hotel is wonderful. We arrived and were led to a huge sofa and then brought hot towels to refresh ourselves and a selection of Moroccan treats and Mint tea was brought out. A lovely lady on reception copied our passports and we were show to our room. We had a delux sea view room and it was wonderful. A complimentary mini bar,with soft drinks, replenished daily, was waiting together with a bottle of wine (did not drink it but it was probably a good one) and a tray of cakes and macaroons. The shower with its different coloured lighting was great, as we're the toiletries. The bed was lovely and soft and the bathrobes and slippers were lovely. We had a big big balcony with plenty of seating. The staff really are so very friendly and helpful. Nothing was too much for them, from the cleaners upwards, they were always very polite and we were made to feel very welcome from the moment we stepped into the beautiful lobby. The restaurants looked very nice although we did not eat dinner at the hotel but I can imagine it would be excellent food. The pool area was perfect, plenty of lovely sun loungers and towels provided and staff checking and delivering drinks and food if ordered. We visited the spa, for the Hamman and pool which again was great. We love travelling and visit places that other people have recommended here on tripadviser regardless of its star rating but I have to admit this was the best hotel I have stayed in. We make a point of not staying at the same area and hotel more than once as there are many places we still want to see but have both agreed we will go back here again for some winter sun and to be thoroughly spoilt. If you have any questions about anything please ask away. Have a lovely time if you have booked to stay here, if not, consider booking, you will love it.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, February 19, 2013
Dear Madame, Sir,

Thank you for taking the time to share your review on Tripadvisor.
It's always a pleasure to receive such a positive feedback!

We are very pleased to read that you truly enjoyed your stay with us, and that you were extremely satisfied with the service provided by our Ambassadors.

We feel honored that you found our hotel the best you have visited until now and that you plan to come back in the future.

Once again, thank you for recommending the Sofitel Agadir Thalassa Sea and Spa.

Warm regards,

Edoardo Giuntoli
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 15, 2013

Just back from a week's holiday in the Sofitel. My husband had phoned hotel directly to ensure we had enough space in room, for our two little boys (2yr & 4yr). But upon arrival receptionist advised it would be too small. We ended up having to upgrade to a larger suite 027 instead which usually run to 900 per night at a discounted rate. But still a lot more than we had planned on spending.
The hotel is geared up for adults but our children were made a fuss over everywhere we went as the staff were lovely. They are pretty well behaved and small but older and louder would have made me self conscious.
I agree with the other reviewers about the food. Excellent but too expensive. 19euro for sandwiches at the pool!! Its at the end of the promenade with not a whole lot nearby so you are a bit captive on that score
Pool are was gorgeous. Free mini bar a welcome touch.
Spa treatments were wonderful. Very good therapists. Lovely hairdressers. Small but nice gym

Room Tip: Our room 027 backed onto the pool area and was right beside spa & gym. Perfect
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Sofitel Agadir Thalassa Sea & Spa, responded to this review, February 17, 2013
Dear Madame, Sir,

Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa Sea & Spa.

We are happy to read that you and your family enjoyed the Spa treatments, the quality of food, the pool facilities and the service provided by our team.

We hope to welcome you back to Agadir in the near futur, either in our property or in our sister hotel (Sofitel Royal Bay Resort) which is more "family oriented".

Kind regards,

Edoardo Giuntoli
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Agadir Thalassa Sea & Spa

Address: Baie des Palmiers, Agadir 80010, Morocco
Phone Number:
Location: Morocco > Souss-Massa-Draa Region > Agadir
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 80 Hotels in Agadir
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Agadir Thalassa Sea & Spa 5*
Number of rooms: 173
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