The rooms are well designed, also the rest from the hotel. We love to be arround the pool on the romantic beds. the rooms are clean and you get a refill for the mini bar every day. the buffet is in a good qualitiy, there are two buffets.

one mixed one and one with traditionell marrocian food. They both good, but we feel that the price with 350 DH too much without drinks. The Breakfast Buffet is very good, a lot of fresh things, different kind of coffee and freh juices are avaible.

You have Wifi in the whole Hotel for free, whats really good, also the TV Programm is with al lot of channels, like a few german channels.

There are two problems, one is that a lot of the people only speak french or bad english. that makes it not so easy to order things. sometimes you have to wait for things you order a long time or they forget it. the tables are clean very soon, even if you are not finish and you are still to catch new things on the buffet. that should be better to organise, also that not all the things you need are on the table, like butter or salt and pepper. The workers are very helpfull and friendly, in most of the time the understanding is the problem.

the other thing is, that the corridor outside from the living-rooms are not clean the whole week. we think for a 5 star resort it should be.

In total we think its one of the best resorts in agadir, but there are still things to make better.

From the moment we walked in to the "scented" lobby, to the time we left, we really felt we were in a very upmarket hotel. So much so, that our clothes were really not suitable!!
From check in (hot towels, mint tea) to our room (moroccan treats, bottle of red wine, complimentary soft drinks) to the bathroom (hot towel rail, great magnifying mirror, L'Occitane products, soft towelling robes, coloured lit rainfall shower etc.) and the bed (comfortable) we really enjoyed our stay here.
Yes, breakfast was a bit hit and miss, but you're on holidays so you really are not under pressure for time, and the variety of food on offer was always good. I think it depended on what section you sat for breakfast, but when we were nearer the food end, we had full/better service than when we were seated nearer the entrance. Small things like napkins and cutlery missing were irksome, but nothing that if you got up and went to another table, you could get yourself.
The hotel is far away from the main "strip", but this makes for a very pleasant stroll along the seafront or the promenade home, in the evenings.
We only ate breakfast here so I can't comment on dinner etc. but the restaurant looked extremely upmarket - and as I said, we didn't have suitable attire.
The bar was strange - lots of curtained off areas, that would make it difficult to see if there was anyone else there at all - more like an airline lounge with curtains, than a bar I think.
Staff seem to speak French most, if not all of the time, and while I have very good French my husband doesn't, so he really found it hard to order a coffee or even water. When they saw he was not understanding what he said, they would speak English, but it took a while for staff to understand that this was needed rather than optional. Also, in the spa the staff really struggled with English, and I struggled with French words for beauty treatments, so that could be improved upon.
Worth a trip once in your life though!

We stayed here last week for three days. I must start by commenting on the service from the staff. Before we arrived we had read some reviews here regarding service at breakfast times so went with the attitude of 'we are in no hurry if it is a little slow'. I can truly say the service was excellent. We were shown to a table immediately, there was no waiting at all for coffee and there were plenty of staff on hand. The managers, like those of a true 5 star hotel, must have taken those very few negative comments on board because there was no sign whatsoever or any service problems. The breakfast was amazing, plenty, and I mean plenty, of everything from cooked breakfasts, fresh pancakes, huge selection of pastries, fruit, cheese, meats, cake, bread, yogurts etc. it was all beautifully laid out and prepared. The hotel is wonderful. We arrived and were led to a huge sofa and then brought hot towels to refresh ourselves and a selection of Moroccan treats and Mint tea was brought out. A lovely lady on reception copied our passports and we were show to our room. We had a delux sea view room and it was wonderful. A complimentary mini bar,with soft drinks, replenished daily, was waiting together with a bottle of wine (did not drink it but it was probably a good one) and a tray of cakes and macaroons. The shower with its different coloured lighting was great, as we're the toiletries. The bed was lovely and soft and the bathrobes and slippers were lovely. We had a big big balcony with plenty of seating. The staff really are so very friendly and helpful. Nothing was too much for them, from the cleaners upwards, they were always very polite and we were made to feel very welcome from the moment we stepped into the beautiful lobby. The restaurants looked very nice although we did not eat dinner at the hotel but I can imagine it would be excellent food. The pool area was perfect, plenty of lovely sun loungers and towels provided and staff checking and delivering drinks and food if ordered. We visited the spa, for the Hamman and pool which again was great. We love travelling and visit places that other people have recommended here on tripadviser regardless of its star rating but I have to admit this was the best hotel I have stayed in. We make a point of not staying at the same area and hotel more than once as there are many places we still want to see but have both agreed we will go back here again for some winter sun and to be thoroughly spoilt. If you have any questions about anything please ask away. Have a lovely time if you have booked to stay here, if not, consider booking, you will love it.

Just back from a week's holiday in the Sofitel. My husband had phoned hotel directly to ensure we had enough space in room, for our two little boys (2yr & 4yr). But upon arrival receptionist advised it would be too small. We ended up having to upgrade to a larger suite 027 instead which usually run to 900 per night at a discounted rate. But still a lot more than we had planned on spending.
The hotel is geared up for adults but our children were made a fuss over everywhere we went as the staff were lovely. They are pretty well behaved and small but older and louder would have made me self conscious.
I agree with the other reviewers about the food. Excellent but too expensive. 19euro for sandwiches at the pool!! Its at the end of the promenade with not a whole lot nearby so you are a bit captive on that score
Pool are was gorgeous. Free mini bar a welcome touch.
Spa treatments were wonderful. Very good therapists. Lovely hairdressers. Small but nice gym