Just returned from a week's stay at the Thalassa Sea and Spa on the occasion of my wife's birthday and would like to thank all at the hotel for a fabulous stay. The hotel and facilities are stunning and the staff are all friendly and helpful. Yes, we did have to wait for morning coffee on a couple of occasions but this was a minor niggle and more than offset by the luxury surroundings and kindness of the staff. On the day of my wife's birthday a special cake and gifts were brought to our room and she was thrilled. Because we had been relocated from the Royal we were upgraded to a luxury suite and this was absolutely stunning. I really think some of the few negative comments I have seen are quite churlish and wonder if some people are ever pleased. A special thanks to Cyril, the restaurant manager, the lovely breakfast baguette lady and omelette chef.

We were a party of 4, being led by some Moroccan colleagues on a business tour of the area. I think they wanted to 'show off' the Sofitel, as it certainly has a stunning look from outside and some amazing fit-outs throughout.

However the over-riding memory I have from this hotel was poor service. It was below what one would expect in most 3* hotels and above, but unforgivable in a high-end Sofitel.

I waited about 40 minutes for my bag to be delivered to my room after check-in, then went and got it from the cart in the lobby, where we left it. I was a bit surprised when I was allowed to remove the bag from the cart without being asked for any ID etc. I note others have commented on bags not being delivered to their rooms in a timely fashion.

The nadir is at the restaurant. When 2 of us appeared at the Market restaurant to be seated for dinner, we were simply ignored. Why? I can't imagine. Eventually we intercepted one of the staff whizzing by and we were seated, and asked for some drinks. When they, or anyone else hadn't appeared in 10 minutes we again got up and asked someone. Fortunately it was a young lady who actaully seemed to do most of the work. The guys it appeared were just drones - good for clearing plates etc, but not capable of any order taking or delivery.

The buffet meal itself was OK.

Same the next morning for breakfast. Staff seemed amazed when I asked if we could be seated. The range offered was just OK. I have experienced much better breakfast buffets elsewhere.

The Spa is a feature of this hotel - yet when I called to book a treatment, 2 calls went unanswered and the third was dealt with rather briskly.

I also enquired at the front desk if a (paid) car could be organised for me for an hour tour of the city later in the morning. This seemed to cause consternation. About 3 people were consulted about this request whereupon one of the doormen got some keys and said he would drive me. I noted that I would like to book for later, and they then said "OK, come back later." The drive/tour itself was very good, but I don't see why such a request should apparently be taken as something out of the ordinary.

As some-one else mentioned, there is no desk in the rooms (or mine at least). I note the manager's reason was that they want people to toally relax. Fair enough, but nearly everyone uses phones than need charging, ipads etc. I had to charge my devices on the floor.

Great hotel, but staff are woefully under-trained, from the front desk onwards and especially in the Market restaurant. If service is impotant to you, you may wish to look elsewhere.

I note the manager reads these reviews and often makes comments, which is good. Sir, have you noticed so many comments about bad service, over months here?

I am currently staying at the Sofitel Thalassa, and i would recommand it to anyone looking for a restful break.
The hotel is new, and the staff very young and friendly.
Rooms are well kept and clean.We have a room on the second floor, and it is very comfortable.
I have tried the buffet restaurant and can say that anyone can find something tasteful to eat.
The Spa is beautiful, the gym well equipped and we really enjoy the heated swimming pool.
For sure we will come back to the Sofitel Thalassa if back to Agadir.

It is with reluctance that I have given a poor rating, but I feel that this hotel needs a loud wake-up call. In many respects it is very good, and many aspects of my recent week's stay here were excellent. The hotel itself is lovely, it has a great beach side location, rooms are very nice, and in the main the staff are lovely. The food in the Market restaurant is good, and the chefs who prepare it are charming and helpful.
However, and for me it is a huge however, the service in the restaurant at breakfast and dinner varied from good to non existent. We had similar poor experiences to other reviewers, plates not cleared, drinks not arriving, surly responses when problems were politely raised. After waiting for 20 minutes one morning I eventually had to get up and walk across to a waiter to ask for coffee and juice. When neither had arrived 10 minutes later, I found a supervisor who told me that they were having problems with the coffee machine; if this was the case, why didn't staff explain to all diners that there may be a delay? And in any event, this does not explain why no juice was offered. No apology was offered on this or indeed any other occasion when similar problems were raised, indeed I was met with a somewhat dismissive response.
At our final breakfast, we were sat at a table with no glasses, and no jams. Again, I had to seek out a waiter to place our coffee and juice order. This time, the coffee arrived fairly promptly, but no juice. Eventually I got up, walked to another table some distance away and retrieved two glasses and some jam, which I placed on our table. I then walked to a cupboard on which stood a jug of juice, filled our glasses, and returned to our table. This was in full view of several staff, not one of whom attempted to assist. Any restaurant worth it's salt in even a two star establishment would have been mortified to see this happen, but this is a five star, luxury hotel, with rates to match.
These are just two examples of the poor restaurant service which we encountered. The result was that meals became a tense affair, as we wondered whether we would get any service at all, and whether what had been ordered would be delivered, and when. Dining in a hotel like this should be a relaxing pleasure. Instead, it was attended by increasing degrees of low key anxiety as the week went on.
I spent some time with a front of house manager on our second morning, going through with her the problems we'd had with our first two meals. She listened very attentively, and made all the right noises including an apology. She acknowledged that the management was aware that it had problems in this area, and she explained the training measures that were in place to address them.
However, it seems to me that whatever is being done in this regard is not working. A read through the reviews on Tripadvisor shows that this problem has been there for months, and it doesn't seem to be getting any better. This smacks of either complacency or incompetence. Given that both the breakfast and dinner service is mainly self-service, just how hard can it be to get this sorted?
I have had infinitely better service in much more lowly establishments, and can clearly say that I have never experienced worse service of its type than I did in this hotel's restaurant. This is such a shame, as there is a lovely holiday experience here waiting to get out.