We stayed in the hotel for a week on half board and found a lot to like. The public spaces were beautifully designed and well kept, although I agree with the reviewer who anticipates that there will be significant maintenance issues in the near future. Water features in abundance tend to generate maintenance challenges and the first signs of that are evident after less than a year, although at the moment they don't spoil the overall high quality of the experience. The pool and beach areas were also very appealing with a nice heated pool, plenty of space and good facilities.
The room was very well equipped with a comfortable bed, nice toiletries and a pleasant terrace area. The shower was lovely to look at but drainage was a problem with regular leakage onto the bathroom floor which gave every appearance of being a design problem where form had taken precedence over function.
The food was very good; high quality ingredients well cooked.
The problem, and it was a big problem was with the service, specifically the restaurant service. In other areas service was generally adequate or good. The poolside staff seemed competent, the housekeeping service was generally good and although we were offered someone else's case in addition to ours, check in and out ran smoothly. In the restaurant it was a very different story. The staff doing the cooking in the show kitchen were very good but the overall standard of the rest was shockingly bad. It was bad in absolute terms and even worse considering it is a five star hotel which should demonstrate excellent service across the board. Everything the staff could get wrong they got wrong. On the first evening we were more or less abandoned at a table with no explanation of how the buffet arrangements worked. We weren't offered drinks for some time and when we eventually had the opportunity to order some they didn't arrive. When we enquired after them we received a sulky response and were brought the wrong ones. When we finally got the right ones, one of the wine glasses was badly chipped with a sharp edge. The following morning we gave some feedback to the front of house manager who listened very patiently and courteously. She explained how it was supposed to work and apologised for the problems. That evening there was a definite improvement which suggested something had been said, however this was not sustained and for the rest of the holiday both morning and evening service was terrible. Dirty plates were allowed to pile up at virtually every meal and we had to resort to putting them on a chair on one occasion as there was nowhere left on the table to put the plates we were eating from. Drinks generally took an age to arrive or were forgotten about. Bread may or may not come and butter even less frequently. In the morning the wait for coffee could be interminable and any polite attempts to hurry things along met with a sullen response. This pattern was consistent regardless of how busy the restaurant was which strongly suggests management, supervision and training problems. What is impossible to understand is that given how many other guests have made similar comments the problems have not been effectively addressed. Getting the correct drinks, some bread on the table and the plates cleared are things that even the simplest Greek taverna can do. It is not rocket science and should not be beyond the scope of a five star hotel after nearly a year of operation. For the sake of completeness I should say that on our final evening we had exemplary table service from Brahim who simply did what none of the other staff seemed able to manage. He kept a close eye on his tables and discreetly made sure that the basics were attended to. He was also pleasant and friendly. Sadly he simply underlined how far short the rest of the service had fallen.
So all in all this hotel has a lot going for it but its restaurant service is letting the rest of the operation and the guests down.

I checked out of The Sofitel Agadir Thalassa this morning for Riad Villa Blanche (see separate review). I initially booked for three nights at the Sofitel through Prestiga (disappointed with quality of their service and won't be using their services again) but modified my stay to a night. My check in process was not as described by other reviews, I was not offered tea nor sweet treats but I am sure I would get over it! In the course of the check in process I found that my daily room rate had been hiked up to reflect the changes to my booking and this was communicated to me whilst checking in and five hours later via email from Prestiga (I was not impressed).

My bag arrived in the room about an hour after my check in process was completed and this was triggered by a prompting from me. I requested for a carrier bag after an hour of waiting I contacted the Guest Service who directed me to the front desk for further assistance. They were prompt to act on my request.

The room was nice, the flooring had residual dirt from cleaning, the view from the room was brilliant - pool side and sea view. There was a free mini bar in the room and the toiletries were lovely. I was in room 207 and the wall in the room had water stain permeating through the walls from the bathroom.

The ambience and decor of the internal/external hotel were superb. The bed was comfortable.

Despite having a do not disturb sign I was disturbed three times during the course of he day.

The check out process was poor when I challenged my final bill I was made to wait for 20 mins to get my final bill before checking out. I was definitely unimpressed.

For business travelers this is not an ideal hotel, it more a resort for pleasure not work.

Overall I found the hotel impersonal and thoroughly lack the personal touch. However, if you intention is to be left alone to relax you can achieve this here.

This hotel is about a 30 minute walk to Agadir town centre. Very much a peaceful and relaxing holiday location with a very large pool area and private beach.
The service was 99% of the time outstanding, and, if any comment was made the staff would resolve any issue in a prompt and efficient manner and this would exceed our expectations.
The quality and cleanliness of the room was very high and we slept very well, I understand that our fellow travellers had wine and chocolates in their room maybe that was an oversight for us.
The food was always very good and a varied choice was readily available add this to the attentive waiters at either the restaurant or pool bar and you have a great experience.
The staff in the bar and the resident entertainment are in keeping with a mellow and relaxing resort.
There are many activities that can be arranged if relaxing by the pool is not your thing, however a point to note is that the holiday rep did not take card payment and there is not an ATM on site, so a tip might be to stop at the airport as you arrive and obtain cash.
I believe that if you allow the staff to welcome you into the Sofitel “family” at this resort you will have a truly great holiday.

the rooms in this hotel were superb we stayed in a deluxe room and it was wonderful. the problem was the service which ranged from 5*+ to 2 star. The pool, beach and security were always looking to help, were polite and 5*. housekeeping did not do the night service on 2 occasions, also a cigarette butt from a previous occupant (we are non smokers) remained for 4 days! The Market restaurant was also a lucky dip for service, plates could remain uncollected for the whole meal, with surly comments if staff were asked to clear them, other times they were collected promptly with a smile. This was not down to how busy the restaurant was as it was never busy when we were there. The food in the market was always good and well cooked. The hostess who showed us to the table one day offered a table inaccessible due to a child's buggy , when we refused this she denied there was another table for 2 despite there being several,until we refused to take it several times. I feel the management could do with a "mystery shopper " to show them where middle-management,or staff need further training