I checked out of The Sofitel Agadir Thalassa this morning for Riad Villa Blanche (see separate review). I initially booked for three nights at the Sofitel through Prestiga (disappointed with quality of their service and won't be using their services again) but modified my stay to a night. My check in process was not as described by other reviews, I was not offered tea nor sweet treats but I am sure I would get over it! In the course of the check in process I found that my daily room rate had been hiked up to reflect the changes to my booking and this was communicated to me whilst checking in and five hours later via email from Prestiga (I was not impressed).
My bag arrived in the room about an hour after my check in process was completed and this was triggered by a prompting from me. I requested for a carrier bag after an hour of waiting I contacted the Guest Service who directed me to the front desk for further assistance. They were prompt to act on my request.
The room was nice, the flooring had residual dirt from cleaning, the view from the room was brilliant - pool side and sea view. There was a free mini bar in the room and the toiletries were lovely. I was in room 207 and the wall in the room had water stain permeating through the walls from the bathroom.
The ambience and decor of the internal/external hotel were superb. The bed was comfortable.
Despite having a do not disturb sign I was disturbed three times during the course of he day.
The check out process was poor when I challenged my final bill I was made to wait for 20 mins to get my final bill before checking out. I was definitely unimpressed.
For business travelers this is not an ideal hotel, it more a resort for pleasure not work.
Overall I found the hotel impersonal and thoroughly lack the personal touch. However, if you intention is to be left alone to relax you can achieve this here.
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