I rate the hotel 4 as overall the experience at the hotel was very pleasant. if you would like to know about the staff the rooms and the service then read on!
Having paid £32 for a room that sleeps three, i was sceptic about the size of the room, cleansiness and the view that i requested.
My first impression of the staff and the hotel was oh my days how am i going to survive here for ten days... the staff was rude to another tourist, and when he spoke to me the first thing he said was the two rooms requested (one for a disabled person) were both on different levels level 2 and 3 which were not useful for the diasabled person.
I told him very clearly this was not acceptable and he vowed to sort it out the next day including the pool view we requested.
They held true to their promise, the next day they gave us two rooms next door to each other with the pool view. Their rooms were cleaned well and i never ever saw a bug or insect in the hotel. The view was amazing staring over the Kasbah Mountain.
The staff actually turned out to be very nice people that let us stay three hours extra free of charge when we were leaving. I learnt that the dominant language was french and although they understand english they often misunderstand so at the end they are confused and not dealing with your request, so they are not rude just not very brushed up on english language. However a little banter with the staff goes a long way to breaking the ice and them looking after you even flagging down good taxis and letting you know if your paying too much!
Breakfast was very basic and the same food everyday... continental food... i think they really should offer a service in the breakfast to have eggs, the breakfast was a little disappointing but again staff were always happy to help.
The hotel is literally 7 minutes walk from the beach and an orange taXi will take you down for 10D.(do not pay anymore)
the hotel is 15 minutes in a taxi to the al had souks over 100 souks in one market the orange taxi is 20D (Dont pay ANYMORE)
Overall the hotel is worth every penny just the breakfast does let you down and doesnt look so amazing as you arrive and very close to the beach, massage and spas and shopping.
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