Our troubles began before we even arrived at the resort. We had a large family reunion planned and when a relative called to confirm the reservations she was told that the rates we had been quoted were incorrect and that they were already overbooked. (I know this is a common practice, but it is not something that the staff should be telling customers) Luckily, we kept our confirmation numbers so they honored the originally quoted rates. We were also told we could check in at a certain time so many of our family members arrived only to be told they would have to wait a few hours to check in. (We had family from all over the country who were not in the mood to hang out in a hotel lobby) The hotel itself was fairly nice. My children enjoyed the pool and waterpark, although I was disappointed that the outdoor pool closed before the indoor pool and there was nothing available after 9PM. The arcade and fitness center were filthy. It was also difficult to get clean towels and additional blankets or pillows. For the cost I was expecting a lot more than I received. I have stayed in much less expensive places which were cleaner and had friendly staff.
- Official Description (provided by the hotel):
- Bridges Bay Resort is a full-service, value-added condominium resort featuring beautiful condos that can accommodate up to 12 people per unit, or standard hotel-room style accommodations. On site you will find 'Boji Splash,' the area's only indoor water park as well as outdoor pool & swim up bar. Our resort also features Bracco Waterfront Grill & Island Bar overlooking the lake during the summer. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Priceline, Odigeo and Tingo so you can book your Bridges Bay Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.