We were very unimpressed with the lack of customer service from both front desk and water park staff; they were rude, unresponsive, and failed to acknowledge guests as they were preoccupied with personal conversations. The room was dark and dirty, furnishings seemed nice though and great views of the lakes. The waterpark was small, lifeguards were constantly blowing their whistles and their rules were strict and atypical for waterparks throughout the area. Our 6 year old was too short for the waterslides and quickly grew bored with the kiddie play area and lazy river. She wasn't allowed down the slides even with a life vest or an adult with her. We have been to half a dozen waterparks in the Dells as well as Waterpark of America (10 story waterslide there is her fave!) in the twin cities and never had an issue so she was greatly disappointed. After all this we returned home where I ended up in the Ophthalmology ER 2 days later with severe eye pain. Mayo Clinic diagnosed me with Acanthamoeba Keratitis and it was concluded that the parasite was obtained from this waterpark. Never again will I complain about the lack of chlorine smell at a pool! And never again will our family be staying at this waterpark/hotel even though we visit Boji twice a year. NIGHTMARE experience!
- Official Description (provided by the hotel):
- Bridges Bay Resort is a full-service, value-added condominium resort featuring beautiful condos that can accommodate up to 12 people per unit, or standard hotel-room style accommodations. On site you will find 'Boji Splash,' the area's only indoor water park as well as outdoor pool & swim up bar. Our resort also features Bracco Waterfront Grill & Island Bar overlooking the lake during the summer. ... more less
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