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“WORST MOTEL STAY EVER” 1 of 5 stars
Review of Comfort Inn Ames

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Comfort Inn Ames
2.0 of 5 Hotel   |   1605 S. Dayton Ave., Ames, IA 50010   |  
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Ranked #13 of 18 Hotels in Ames
Urbandale, Iowa
1 review
1 helpful vote 1 helpful vote
“WORST MOTEL STAY EVER”
1 of 5 stars Reviewed March 4, 2013

Arrived late afternoon to see alcohol containers all over the lobby. A traveling hockey team was also staying at the hotel. Throughout the evening and into the night, a large group of teenage boys were running up and down the halls, slamming doors, knocking loudly, screaming profanities, fighting in the hallways. Meanwhile, their parents were in the lobby drinking hard booze and beer, getting drunk, overcrowding the entryway and overtaking the lobby, making it uncomfortable and nearly impossible to pass in/out to our car. (Parents were also hooting and hollering in the halls later.) Our children were terrified to leave our rooms, go to the pool, access the vending machine, etc. Multiple guests complained to the hotel - even provided cell phone video footage of the ensuing chaos - and NOTHING was done by the hotel to rectify the situation. The price we paid - $100/room - was OUTRAGEOUS for the feeling of being held hostage in a threatening environment. The lack of customer service and professionalism was astounding - it was like the motel grabbed our $200 bucks, threw us a key, and said, "Welcome to the free-for-all." Worst overnight motel stay we've EVER had and the the motel simply did not care. Guess the rowdy guests were spending more money and, therefore, more important.

Room Tip: If you want to be rowdy, get drunk in the lobby, run the halls all night - without getting in troubl...
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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32 reviews from our community

Traveler rating
    2
    8
    12
    6
    4
See reviews for
13
3
3
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Omaha, Nebraska
Top Contributor
53 reviews 53 reviews
35 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed October 25, 2012

We are business travelers and stay in hotels over 100 nights a year. I can judge a property fairly well by how clean the public/common areas are. The stair wells were dirty with lots of dried mud probably from construction workers who stay there. Not much effort was made to keep the tile clean because the texture of the tile was filled with months of dirt. The room was OK. I always bring my own sheet to cover the hotel blanket. After a nice breakfast (standard for all Comfort Inns), I saw a big fat mouse or rat run across the floor of the hotel supply room next to the dining area. That was a first for me! Apparently, it was a common experience due to the response from the desk clerk.

Room Tip: Rooms on the north side are quieter.
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Farmer City, Illinois
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 8, 2012

This hotel is a little older but seems to have been maintained well. I would guess that it was one of the earlier hotels in this area that now has many hotels close together. The Hotel was clean and well maintained and the staff was helpful and friendly. The breakfast was good. The one odd thing is that the elevator is not where you would think it should be. It is down the hall quite a ways.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Papillion, Nebraska
Top Contributor
56 reviews 56 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 13, 2012 via mobile

Nothing spectacular except for the breakfast! Room had a heating/air conditioning unit that worked well but was a bit noisy if you are a light sleeper. Kids enjoyed the pool and hot tub. Clean and the staff was very friendly!

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wichita, Kansas
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 9, 2012

Very nice hotel, all of the people were very friendly, room was very clean and the breakfast had several options to choose from. Would stay there again if passing through.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 26, 2012

The Comfort Inn is very clean and the front desk staff was professional and efficient. Included at breakfast were sausage and disc eggs, hard boiled eggs, yogurt, bread, English muffins, pastries, fruit, cereal, and a waffle maker. The internet was working well. The only drawback was a bit of noise. We could hear walking in the room above us and the heating fan turned on loudly about every quarter hour.

Room Tip: Try a room on the upper floor to reduce noise.
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henderson, Colorado
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 43 cities Reviews in 43 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed August 18, 2011 via mobile

We stayed a night primarily because the hotel has semi-truck parking. The property is older, but well-maintained and clean. Wifi worked great, and there were a good number of choices for the complimentary breakfast. On the downside, there is no elevator to the second floor, and no guest laundry.

  • Stayed August 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Ames

Address: 1605 S. Dayton Ave., Ames, IA 50010
Phone Number:
Location: United States > Iowa > Ames
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 18 Hotels in Ames
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Ames 2*
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Also Known As:
Ames Comfort Inn
Comfort Inn Ames Iowa

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