We have been to the Spice many times, in fact, it WAS a favorite. Last night we had an unbelievable experience. I'm not sure if the waitress was new, but the service was as bad as I've experienced anywhere. We ordered drinks and an appetizer (The Spice Plate for $15) upon arrival. A few minutes later she took our order. Within minutes our drinks and appetizer arrived. Most of the items were cold and undercooked (egg rolls were doughy). Not surprising since it came out so fast. We just started on our appetizer and the entrees arrived. The table was very small, and no room for the food. We weren't sure if she wanted to take our appetizer away, but she passed us our food and we were to figure out where to set it. With four of us dining, only two of the entrees were acceptable; the pad thai and cashew chicken. My father ordered red curry with beef. There was a huge chunk of meat that was so tough and full of grissle. He took it out of the bowl and left it on the plate. The waitress asked how everything was, and he mentioned that the meat was very tough and he could not eat it. She said she would say something to the chef. I ordered a shrimp dish and the shrimp were overcooked and tough. They don't have knives at the restaurant, so not sure how they expected a person to eat, because it was impossible to cut the shrimp with a fork. We drove over an hour to go to The Spice, looking forward to the experiences we've had in the past. It's doubtful we visit again anytime soon. There were no apologies or offers to not charge for uneaten food. So sad, I hope this was a off night, but it was enough to keep us from coming back.
If you own or manage Spice, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.