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“Very good HI Express in good location” 4 of 5 stars
Review of Holiday Inn Express Ames

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Holiday Inn Express Ames
2.5 of 5 Hotel   |   2600 E. 13Th Street, Ames, IA 50010   |  
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Ranked #2 of 18 Hotels in Ames
Holden, Massachusetts
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Very good HI Express in good location”
4 of 5 stars Reviewed August 20, 2014

I was here for buisness and this is a newer Hotel. The staff were exceptional and the room was very nice. Located near a couple of walking distance restaurants but also a short drive down town is close. The room was very quiet and was very clean. Came with a micro and small fridge.

Nothing at all to complain about. I would stay here again if I came back to Ames.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatriotHospitality, Guest Relations Manager at Holiday Inn Express Ames, responded to this review, August 27, 2014
Thank you for taking the time to write a review on Tripadvisor.

We are happy to hear you enjoyed your stay and that you would stay with us again.

The Holiday Inn Express looks forward to seeing you, should your travels return you to the Ames area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
    56
    47
    18
    8
    5
See reviews for
32
16
8
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Pearl, Mississippi, United States
1 review
4 of 5 stars Reviewed August 12, 2014

I recently stayed here while on a business trip and I really enjoyed my stay. The front desk staff was helpful and my room was always clean. The best part of the stay was the great man named Larry that prepared breakfast every morning. He was always smiling and greeted everyone that came into the dining room. It's really great to see a happy smiling face, especially when you're so far away from home. It's not everyday that you have the chance to meet someone that truly loves their job and loves helping others, so Larry was like a breath of fresh air!

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatriotHospitality, Guest Relations Manager at Holiday Inn Express Ames, responded to this review, September 2, 2014
Thank you for providing your feedback.

The Holiday Inn Express takes each review as a way to continually improve how we deliver exceptional service and quality.

Plesae stop by and see us the next time you are in Ames, Iowa.
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Ames, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 7, 2014 via mobile

Larry always has a smile when he serves breakfast. Great way to start the day. Thanks for your hospitality. My room was always very clean and the front desk staff went above and beyond to be of helpful service.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatriotHospitality, Guest Relations Manager at Holiday Inn Express Ames, responded to this review, August 20, 2014
Thank you for your most recent review of the Holiday Inn Express Ames.

The Holiday Inn Express Ames prides itself on maintaining exceptional service all at an affordable price. I have shown this survey to Larry and it made his day. Thank you for making him smile.
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Saint Cloud, Minnesota, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 6, 2014

This was my third stay at the Holiday Inn Express in Ames, IA. The first two times were to visit Iowa State and this time was a short family vacation. In either case, the staff were very friendly all around. For instance, my little nephew tripped on his way out of the elevator and without hesitation, one of the maintenance workers went to his aid to help him up. The pool was a very nice temperature and the area was very clean. The free breakfast had a number of options to choose from, but some of the items were not very good, especially the eggs. With the hotel being full for the first night, the breakfast area was busy in the morning and the kitchen staff struggled to keep items stocked. Overall, my stays have been wonderful and I would recommend staying here to others.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatriotHospitality, Guest Relations Manager at Holiday Inn Express Ames, responded to this review, August 20, 2014
Thank you for your recent review of the Holiday Inn Express Ames.

We do pride ourselves on maintaining excellent service all at an affordable price!

Our team is dedicated to ensure each guest has a positive memorable experience. I have gone ahead and addressed the team on proper preparation of the eggs as well as how to effectively ensure items are stocked when the hotel is busy.

We do look forward to seeing you the next time you return to Ames.
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NC
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed July 29, 2014

I want to start by saying the staff here are great. The guys at the front desk were very accomodating and friendly even with my very late night arrival. They still took the time to explain the amenities of the hotel and I appreciate the service.

The rooms here are OK. The one I stayed in was very outdated and outlets were very hard to find. The AC seemed to be on it's last leg - I had it set very low for my entire stay and I'm sure it never got down to the setting. When it does run it's extremely loud. The rooms are clean, but the hallways were far from it. The carpet was dirty, the walls were dirty, and it smelled very off.

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatriotHospitality, Guest Relations Manager at Holiday Inn Express Ames, responded to this review, August 4, 2014
Thank you for taking the time to write a review on the Holiday Inn Express Ames, Iowa.

The team prides itself on maintaining exceptional service, a quality product, all at an affordable price.

We do sincerely apologize for the condition you found your guestroom. The hotel is in the process of replacing some of the soft goods in the hotel. We are confident this will give the room a fresh, new appealing look.

We do look forward to seeing you in the future!
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Hiawatha, Iowa
1 review
4 of 5 stars Reviewed July 29, 2014

I have never been more impressed with a hotel employee. Although everyone was very friendly, Larry in the breakfast room was outstanding. He remembered my special request after just one morning, and it was ready for me every day after that. He made being away from home for so long a bit more enjoyable.

Room Tip: For an extended stay the suites are very nice.
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatriotHospitality, Guest Relations Manager at Holiday Inn Express Ames, responded to this review, August 4, 2014
Thank you for taking the time to write a review on the Holiday Inn Express Ames, Iowa.

Larry truly is a valued asset. He models the exact service culture we coach and embrace each day with each guest. I have shown this survey to him and it has put a smile on his face. Thank you for making his day!
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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 29, 2014

We have stayed here on two different occasions and needless to say we were impressed both times. Very, very clean rooms, the pool was a big hit with our son as was the hot tub. Staff has always been pleasant and helpful. It is located near anything you could ever want just a very short drive across the interstate and outback steak house is right across the parking lot. Only thing is I wish they had more handicapped parking since I have to drag around a lot of oxygen equipment and can't walk very far. We will stay here again for sure, we love Holiday Inn and Suites because you can alway count on a clean quality place to stay.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatriotHospitality, Guest Relations Manager at Holiday Inn Express Ames, responded to this review, August 4, 2014
Thank you for taking the time to write a review on Tripadvisor.

We are so happy to hear you enjoyed your stay. The Holiday Inn Express Ames, takes great pride in offering exceptional service all at an affordable price.

We do apologize for the inconvenience of the handicapp spaces. The Management team assures me, they will be looking into a solution into getting more spaces.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Ames

Address: 2600 E. 13Th Street, Ames, IA 50010
Phone Number:
Location: United States > Iowa > Ames
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Ames
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Ames 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites of Ames, Iowa. The hotel is conveniently located in Ames, off I-35 at exit 113 on 13th Street. We are minutes away from many local attractions, including Iowa State University, Jack Trice Stadium, Cy Stephens Auditorium, NorthGrand Mall and downtown Ames. Several corporate and government offices are also nearby, such as USDA, NVSL, Iowa Cattleman s Association, National Farmers Organization, Sauer-Danfoss, Hach Chemical, Barilla, Ball Co. and 3M. The Holiday Inn Express Hotel was designed with keeping comfort in mind by providing spacious guest rooms and amenities to make travel less stressful, including complimentary use of the on-site indoor heated pool and workout facilities. We also feature the complimentary Express Start breakfast bar. All rooms offer free high-speed Internet & refrigerator/microwave. The hotel features suites and whirlpool suites offering all the same amenities as our standard rooms plus a separate parlor area. Whether it's for business or pleasure, you can enjoy peace of mind at the Holiday Inn Express Hotel & Suites Ames.The Holiday Inn Express Ames is conveniently located within walking distance to Sauer DanFoss, 3M, and the USDA. There are also restaurants and bars within a few minutes walk! Comfort, convenience, and warm hospitality are all located in Ames - it happens at the Holiday Inn Express Ames. ... more   less 
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Also Known As:
Holiday Inn Express Ames Hotel Ames
Holiday Inn Ames
Ames Holiday Inn
Holiday Inn Express Ames Iowa

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