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“Average stay” 3 of 5 stars
Review of Holiday Inn Express Ames

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Holiday Inn Express Ames
2.5 of 5 Hotel   |   2600 E. 13Th Street, Ames, IA 50010   |  
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Ranked #1 of 19 Hotels in Ames
Certificate of Excellence
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Average stay”
3 of 5 stars Reviewed March 15, 2013 via mobile

Check in was easy and the desk attendant was very friendly and most helpful in identifying restaurants. The hotel has easy access to the interstate. We were upgraded to a suite and we appreciated the extra space, overall the room was clean and comfortable except the continuous fan did not work on hvac and road noise could be heard. However getting off the elevator or exiting the room the smell of cigarette smoke permiated the hallway even though the rooms were non smoking. The breakfast was just ok - the sausage gravy tasted like salty paste and looked like it had already had been eaten once - eggs were flavorless - coffee was great. Fortunately there was cereal, assorted pastries, breads, and A pancake machine. This was a reward night .. Not sure if I would stay here again.

Stayed March 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Ames, responded to this review, July 16, 2013
Dear Kmnb2012,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, We’re sorry about the cigarette smoke smell in the hallway and the air conditioning. We will address these points. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
    123
    83
    25
    8
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Any
English first
Texas
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed February 23, 2013

I was in town for a family reunion and booked into this hotel This was a very clean and comfortable property, with easy access to interstate. They offered a good selection at breakfast, although I would skip the bacon if I were you, it was like paper. Go with the cinnamon rolls, they were actually delicious! The rooms were quite comfortable with a fridge and microwave (perfect for a midnight snack) and everyone was very friendly. The gym was small, but fine for a short workout. All was offered at a competitive rate which makes this a property worth visiting.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 17, 2013

I was in town for business for just one night. I arrived pretty early (i.e., 11am) and they let me check in early and were very nice about it as well. The room was clean and pretty modern - no complaints!

Breakfast was nice with many options (i.e., eggs, sausage, biscuits, cereal, etc.) and the coffee was actually very good! I would stay again as I got a low rate on priceline and the hotel was clean and friendly.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
1 review
5 of 5 stars Reviewed January 15, 2013

We were in Ames for new years and we stayed at this location. It was a great spot. The staff were very friendly and the accomodations were super. I loved the breakfast options and the microwave in the room was good for late night snack :)

Room Tip: ask for an upgrade!!
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit S, Guest Services at Holiday Inn Express Ames, responded to this review, January 18, 2013
Thank you for you positive feedback. Please come back to stay with us again.

Holiday Inn Express Ames, Iowa
Guest Services
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Marshalltown
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed December 24, 2012

Due to a snowstorm in central Iowa, I spent two nights at the Holiday Inn Express in Ames, Iowa. Reception staff was very helpful. They even had people on hand to help "dig" our cars out the next morning after the storm! Rooms were clean and comfortable. The room heater/air conditioner rattled, which was a bit annoying in the middle of the night, but overall the room met my expectations.
Breakfast on site. Would suggest to breakfast personnel to check outdates as the yogurt I chose for breakfast had outdated 3 weeks prior!
Other than the "yogurt issue", no problems with my stay and I would recommend this hotel. I will definitely book again, should another snowstorm keep me from traveling home!

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pordenone, Italy
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed November 7, 2012

Service is not so good, peolple at reception are not so gentle.
Room was clean and confortable. Hotel is placed in a nice position, near shopping centre.
The price is high compared to the service that they offer

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Ames, responded to this review, November 21, 2012
Dear RamonDedor,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. I am glad that you liked our location. I am sorry the service you received was less than satisfactory and i want to assure you that this is not our norm. I have taken note of your comments and we will address these points to improve upon our service. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make it right.

Sincerely,

Irish V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, MO
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 24, 2012

Stayed here for one night in October after attending an event at Iowa State. Hotel is just about a 10 minute drive from campus, right off I-35.

Our reservation was a Priceline bid. When we arrived, we had been booked into a 2-queen smoking room. Being non-smokers with a 3 year-old, we indicated that we preferred non-smoking if available. They had no non-smoking, 2 queen rooms, but the guy at the desk did some checking and after a couple minutes, upgraded us to a Junior Suite. It was very appreciated by us - not only did we get the non-smoking room, but had some extra space for our 3 year-old as well. A+ in my book.

We used the pool twice. It was warm by pool standards, which is fine with me. It was a little warm in the pool area, but it also had windows so we could open those and get some cool weather in to offset it.

The free breakfast was very good - very wide selection. Loved that they had hard boiled eggs and chocolate milk in cartons. All of the usual fare and a few unique items.

The internet speed was a tad bit slow, but more than adequate. Large selection of TV channels, but yet another hotel with no NFL Network :(

Love the fact that the rooms came with fridges/microwaves, and what was more impressive was the tiny little area they took up. It was just a small nook, so it wasn't in the way, but had the necessities plus a sink.

Great hotel - great service. Absolutely a place I will stay again when back in Ames.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Ames

Address: 2600 E. 13Th Street, Ames, IA 50010
Phone Number:
Location: United States > Iowa > Ames
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Ames
#2 Family Hotel in Ames
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Ames 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites of Ames, Iowa. The hotel is conveniently located in Ames, off I-35 at exit 113 on 13th Street. We are minutes away from many local attractions, including Iowa State University, Jack Trice Stadium, Cy Stephens Auditorium, NorthGrand Mall and downtown Ames. Several corporate and government offices are also nearby, such as USDA, NVSL, Iowa Cattleman s Association, National Farmers Organization, Sauer-Danfoss, Hach Chemical, Barilla, Ball Co. and 3M. The Holiday Inn Express Hotel was designed with keeping comfort in mind by providing spacious guest rooms and amenities to make travel less stressful, including complimentary use of the on-site indoor heated pool and workout facilities. We also feature the complimentary Express Start breakfast bar. All rooms offer free high-speed Internet & refrigerator/microwave. The hotel features suites and whirlpool suites offering all the same amenities as our standard rooms plus a separate parlor area. Whether it's for business or pleasure, you can enjoy peace of mind at the Holiday Inn Express Hotel & Suites Ames.The Holiday Inn Express Ames is conveniently located within walking distance to Sauer DanFoss, 3M, and the USDA. There are also restaurants and bars within a few minutes walk! Comfort, convenience, and warm hospitality are all located in Ames - it happens at the Holiday Inn Express Ames. ... more   less 
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Also Known As:
Holiday Inn Express Ames Hotel Ames
Holiday Inn Ames
Ames Holiday Inn
Holiday Inn Express Ames Iowa

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