We stayed at this hotel with a larger group from thursday night until sunday morning.
For the vast majority of things, the hotel was very average.. (breakfast was standard, beds weren't great, but not bad, TV channels weren't great and the tv was older and small). also, the free wireless internet was terribly unreliable.
There were a couple of frustrating things though:
- The toilets clogged very easily and had a very hard time flushing. This problem was universal across the other rooms of our group.
- There were children constantly running around the hallways/the pool. (although this was a weekend so one wouldn't imagine it wouldn't be a problem during the week.
- Finally, the thing that left a very sour taste in my mouth: our rooms were not cleaned the whole time we were there. The first morning we left around 12, and had a do not disturb sign on the door until then (when leaving, took it off). When we arrived back at 4, the room had not been cleaned and a note was left saying that we had our do not disturb sign up. The second morning, we left around 11 and arrived back at 3. Not cleaned again. (we didn't have the do not disturb sign on at any point, and no maid came by at any point after we arrived back at the hotel) So being somewhat immature, that night we decorated our room with some potted plants from around the hotel. We also had a couple (7-8) people over to our room, where we proceeded to have some drinks. in the morning we left the room with the plants still in and quite a bit of garbage. (since our room hadn't been cleaned for three days--we couldn't even clean up if we wanted to--the garbage cans were full.)
In the end, a week later we were hit with a $200 charge for what would have been a 5-10 minute clean up, which could have been averted if the hotel did their job the other days. nothing was spilled or broken.
Terrible customer service.
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- Also Known As:
- Country Inn Ames
- Ames Country Inn
- Country Inn & Suites Ames Iowa