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“No Complaints” 4 of 5 stars
Review of Hilton Garden Inn Ames

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Hilton Garden Inn Ames
3.0 of 5 Hotel   |   1325 Dickinson Ave, Ames, IA 50014   |  
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Ranked #8 of 18 Hotels in Ames
Whitford, Auckland
Top Contributor
120 reviews 120 reviews
77 hotel reviews
Reviews in 68 cities Reviews in 68 cities
90 helpful votes 90 helpful votes
“No Complaints”
4 of 5 stars Reviewed September 4, 2012

We stayed here for one night on our busy trip to the US.

Over all this is a great place to stop over and off the main road so little noise. The room is well appointed and clean (including spa bath in the room we booked). The bed is comfortable and adjustable. Reception informative, quick and friendly. Free parking and easy access - we noticed several large trailers utilising it.

We ate dinner here and enjoyed a good meal, well cooked and priced. Breakfast was included and had both hot and cold options on buffet or fresh cooked. Everything was really good and one of the best incuded breakfasts we have had.

Absolutely no complaints and think value for money this is definately a good hotel. We would book again when in this area.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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199 reviews from our community

Traveler rating
    90
    44
    31
    22
    12
See reviews for
77
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5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Minneapolis
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 24, 2012

This is a nice place to stay. The cleanliness, friendliness, and professional management are at the high levels that I expect at Hilton hotels.

The dining options could use some work.

The dining room needs a hostess. In the morning, guests have a choice between a breakfast buffet and eggs made-to-order. In either case, you seat yourself. I opted for made-to-order eggs. I had to spend five minutes each morning staring down a waitress before I could get in my order. (Also, I suspect that the omelets do not come directly from freshly cracked eggs.)

The dinning room needs a more varied menu. You get eggs for breakfast and not much choice for dinner. After a stay of a few days, the limited breakfast and dinner menus begins to wear.

There is a tentative quality about this hotel's restaurant. Is it going to be a full-service restaurant? Is it going to be a limited-options breakfast bar?

Again, this is a nice place to stay. The breakfast confusion and the limited menus only become apparent after a stay of a few days.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ames, Iowa
Top Contributor
53 reviews 53 reviews
52 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 17, 2012

During a recent stay found parking lot falling apart, bad first impression of a somewhat new hotel. Other than that the hotel seems uptodate. Found the online rate to be fair. Heard the clerk take a phone reservation and quoted a rate of over double what I had paid. The rooms are nice but smallish. Had received an upgrade to a suite, that was nice, had mini fridge and microwave. Not sure if all room have that or not, the suite was not wider, just like maybe 4 feet deeper than standard rooms, much like the room vs suite at holiday inn expresses. Had to ask for the free breakfast ( a benefit of being Hilton Gold ) as they didn't offer it, the fod and service in breakfast area was fantastic. I think normal price was 11 bucks per person which compared to most hotels that charge for breakfast is a better value than most as the food is actually good.

Room Tip: Be a Hilton Honors member and book online at hotels website. Overlook the sink holes in the parking...
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Stayed August 2012, traveled with family
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Fort Worth, Texas
Top Contributor
139 reviews 139 reviews
39 hotel reviews
Reviews in 57 cities Reviews in 57 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed August 16, 2012

Located off highway #30 and is near the University. There are few places to eat nearby. The hotel does offer breakfast options and a limited dinner menu. The staff was friendly ,The waiters seemed a little uncertain how to do things, thus service was spotty. Rooms were fine. The lobby is nicely done

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 2, 2012

From the time I called to make our reservations and until the time we checked out we received great service. Courtney, who made our reservations, was very professional and very pleasant to speak with on the phone. We did not eat dinner at the hotel but we did go down to the bar for a night cap. Heather and Delphina made the evening enjoyable for us as they were both very pleasant and provided us great service at the bar. The hotel room was very clean and a good size as we were upgraded to a suite which made our weekend even more enjoyable. We would like to thank everyone at the hotel for making our stay an enjoyable and relaxing time.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria
Top Contributor
99 reviews 99 reviews
25 hotel reviews
Reviews in 50 cities Reviews in 50 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 27, 2012

I had never stayed at a Hilton Garden Inn before, but if they are all run like this hotel, I will definitely be back. Extremely friendly and helpful, they really take the time to make sure that your staffs is as comfortable as possible. On the night I stayed there, a rather violent storm came through Ames. The hotel temporarily lost power. To calm people down, they offered free drinks in the lobby. Really helped to settle folks down and then, even when the power was restored, people didn't want to go back to their rooms. Convenient to Iowa State, definitely worth checking out this place.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Omaha, Nebraska
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 16, 2012

Stayed overnight for a tournament. There was a slight scheduling problem with the room - they overbooked 2-queen bed rooms so we settled for a King with a roll-a-bed. The rest of our party said there was some issues with booking as well but all seemed resolved by midday.
Overall the staff was very pleasant and the rooms were clean.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ames

Address: 1325 Dickinson Ave, Ames, IA 50014
Phone Number:
Location: United States > Iowa > Ames
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Ames
#7 Business Hotel in Ames
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ames 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Garden Inn Ames Hotel Ames
Hilton Garden Inn Ames Iowa

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