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“Exceptional” 5 of 5 stars
Review of BEST WESTERN PLUS Anderson

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BEST WESTERN PLUS Anderson
2.0 of 5 Hotel   |   2114 E 59th Street, Anderson, IN 46013-3000 (Formerly Lees Inn Anderson)   |  
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Ranked #1 of 13 Hotels in Anderson
Certificate of Excellence 2014
Ann Arbor, Michigan
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Exceptional”
5 of 5 stars Reviewed October 31, 2012

I have stayed at this hotel two times now and each time I have had an exceptional experience. The staff is incredibly welcoming and helpful. They always smile and have a kind word to say. If you need it, they will get it.
The pool is the perfect temperature for swimming. Most hotels keep the pool at a rather cool temperature that you have blue lips within 10 minutes of swimming. This pool is set to PERFECT. Even after sitting in the hot tub for 15 minutes the pool was still PERFECT.
The breakfast is a very nice buffet with eggs, sausage/bacon, waffles and the list goes on.
The rooms are spacious and not over cramped. The rooms I stayed in had a Keruig coffee maker. WOW.
The price is just right. You have all the amenities and feel of a fancy high priced hotel yet you pay so much less than a high priced hotel. And if it could not get better, well, it does. this hotel is pet friendly. Since I always travel with my dog, it can be challenging to find a clean and safe hotel that will allow you to bring in your pet.

You won't be sorry if you give this hotel a try. This hotel is on my list of favorite hotels and will stay here every time I visit Anderson.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy K, Manager at BEST WESTERN PLUS Anderson, responded to this review, November 8, 2012
Hello Alicia W. and THANK YOU for your fantastic review!! The team at the Best Western Plus Anderson strives to make every guest feel special and have a wonderful experience while they are staying with us! We are so happy to hear that not only once but twice in the recent past you have had an exceptional stay with us! Thank you for taking the time to share your experience via Tripadvisor! We hope to see you again soon!
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172 reviews from our community

Traveler rating
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    16
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57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 15, 2012

WOnderful hotel staff, all very friendly and helpful. The pool was nice and large and warm, my daughter and I really enjoyed it. Weird echo in the long hallway but we were at the end on the upper floor so,we were not bothered by any noise.The rooms are nicely decorated and the beds and pillows were super comfortable. The breakfast buffet was nice, biscuits and gravy were delicious. Also the eat in area was very nice and spacious. We thoroughly enjoyed our stay there and plan on staying again on our trip in the area next year....

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at BEST WESTERN PLUS Anderson, responded to this review, October 19, 2012
Thank you so much for your wonderful comments. It is our goal for every guest to leave as satisfied as you did! We strive for perfection when it comes to service, quality, value and cleanliness. I'm very happy that all of your needs were met and exceeded! We look forward to serving you again in the near future!
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Auburn, Indiana
Top Contributor
93 reviews 93 reviews
33 hotel reviews
Reviews in 50 cities Reviews in 50 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 8, 2012

We've stayed in a lot of hotels over the years - and after a while you come to assume a certain degree of "standard" for hotels in a given range. Up until this point, I had always considered Best Westerns as ones to avoid - they were usually old, needing repair/updates and just not worth the money. However, this one breaks the pattern somewhat. It's not that it was above average, but based on my prior Best Western experiences (in Wyoming and California) this was a pleasant surprise. The hotel was nicely remodeled, prices were reasonable and there is great nearby restaurant access. If you're traveling north of Indy and need a quick night to stay - or if you're in the area for a sporting event (as we were) it's a perfect place to crash for the night - rooms were a bit bigger than average (and queen sized beds), staff was friendly, and breakfast looked a bit above average as well (though it wasn't out quite on time and so we had to pass since we were on a tight schedule). We'd stay again without hesitation.....

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at BEST WESTERN PLUS Anderson, responded to this review, October 10, 2012
Thank you for your recent stay! It was our pleasure to serve you. I will share all of your wonderful feedback with my staff at our upcoming staff meeting. Its always great to share the good with the items that we constantly work on and strive to perfect. Thanks again, and come back and see us soon!
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Opelousas, Louisiana
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 7, 2012

I haven't been impressed much with B.W. before, but this place is NICE!. Completely renovated and very professionally managed. The owner will gladly talk with you and get your input; he is genuinely concerned for his guests, and does his best to employ top quality Hosts. Staff is TOP NOTCH! Pay attention, "higher quality places", Best Western Plus Anderson just raised the bar!

Room Tip: Third floor is quieter
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at BEST WESTERN PLUS Anderson, responded to this review, October 10, 2012
I wanted to take a moment and tell you on behalf of my entire staff how wonderful it is to read comments like yours! It makes me feel great as a Manager to give the entire staff a pat on the back for their efforts when it comes straight from our guests! Come back and see us again soon!
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Tuscaloosa, Alabama
1 review
5 of 5 stars Reviewed October 3, 2012

Hotel was clean and modern. Hotel was quiet. Staff was friendly and helpful. Room was stocked with condiments and plenty of towels, wash clothes,etc. Lots of free things from internet to the breakfast which was great. Had a 24 hr business room with computers, printers, envelopes, paper and ink pens plus internet , whatever you needed for business. Had no problem checking in and out. A wonderful stay. Rooms were clean. Prices for rooms were great. Would recommend anyone to stay here. This hotel is clean and safe.

Thank you Best Western Plus in Anderson, Indiana

Room Tip: Just a tip, even though our room was not near the elevator, always choose a room that is no were nea...
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at BEST WESTERN PLUS Anderson, responded to this review, October 5, 2012
Thank you so much for your kind words!!! I love feedback like yours as it will really help motivate the staff! With every word of encouragement we get closer to our everyday goal of 100% Guest Satisfaction. Come stay with us again on your next trip to Anderson, IN!!!
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Nashville, Tennessee
1 review
5 of 5 stars Reviewed September 26, 2012

I was not looking for a hotel and yet too tired to finish my trip. I arrived by GPS at 2am. Chris Denney took the time to help me and my children to a room very accessable and clean. Great breakfast in the am too. Mr. Denney also helped me leave and encouraged my kids on the way to leaving in the morning. Truely great staff can make any experience a grand one!!

Room Tip: ask the desk for a good room, they will make sure of it.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at BEST WESTERN PLUS Anderson, responded to this review, October 3, 2012
Thank you so much for your great guest feedback! I truly believe a great staff is the key to guest satisfaction! We pride ourselves in maintaining a team of truly dedicated, responsive, and caring staff members at the Best Western Plus in Anderson, IN. We are here to serve our guests in any way possible. Make sure you come and stay with us again on your next trip to the Anderson area!

Sincerely,

Michael Hubbard
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Top Contributor
125 reviews 125 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 7, 2012

I stayed at this hotel for a week on business. On first impression, the hotel is nicely decorated in a modern style with new furniture, and the front desk staff is friendly. The breakfast food was warm and adequate, with a selection of scrambled eggs, pastries, fruit and oatmeal. However, the hotel room could have been cleaner. The carpet in my room was not vacuumed before I arrived. There were large crumbs, a clothing tag, and what looked like toenail clippings scattered about between the two Queen beds. The furniture was dusty and there were large stains on the beds' dust ruffles and decorative pillows. It was late at night and I was tired, so I did not complain to the front desk about the cleanliness. Although I liked the fashionable decor and the friendly front desk staff, I will probably not stay at this hotel again because the lack of cleanliness concerned me.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at BEST WESTERN PLUS Anderson, responded to this review, October 3, 2012
Thank you for your response! I always say to my guests that you all are truly the eyes and ears of our hotel. I have used this feedback to furthur train my housekeeping staff on guest expectations, as well as our company's expectations of cleanliness. I do apologize for the lack of attention to detail during your visit, and will strive to ensure no other guests experience such issues. All I can ask is for a second chance to win you over as our valued guest. Please give us the chance to redeem ourselves next time you are in the Anderson, IN area.

Sincerely,

Michael Hubbard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Anderson

Address: 2114 E 59th Street, Anderson, IN 46013-3000 (Formerly Lees Inn Anderson)
Phone Number:
Location: United States > Indiana > Anderson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Anderson
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN PLUS Anderson 2*
Number of rooms: 67
Official Description (provided by the hotel):
Enjoy affordable convenience and the comforts of home at this Anderson, Indiana hotel near Anderson University and Hoosier Park Racing and Casino.Conveniently located off the I-69, the centrally located BEST WESTERN PLUS Anderson is the perfect choice for business and leisure travelers alike. From sporting events to cultural performances, there is something for everyone near this Anderson hotel, with most attractions less than five miles away. Place your bets at Hoosier Park Racing and Casino, or enjoy the thrill of car racing at Anderson Motor Speedway. Football fans can catch the Colts Training Camp each summer at nearby Anderson University. Or, catch a play or concert at one of many local venues within an hour of the hotel, including the historic Paramount Theater, Bankers Life Fieldhouse, Klipsch Music Center and Gaither Family Resources.The convenient location of our Anderson hotel is a plus for business travelers who have easy access to local corporations like Nestle USA, the Church of God International Headquarters, Delphi Energy, Prairie Farms and Remy International. This Indiana BEST WESTERN is also a top choice for family and friends visiting students at Ivy Tech College, Anderson University and Ball State University in Muncie. Owens, Illinois is only 19 miles away.A pet-friendly hotel in Indiana, this Anderson hotel strives to make all of our guests feel right at home. Our luxurious standard rooms and upgraded two-room suites feature satellite television, a Keurig coffee maker, microwave, refrigerator, desk, free Wi-Fi and more. Guests are invited to enjoy a complimentary breakfast buffet, and other luxurious amenities that include an indoor heated pool and hot tub, a 24-hour exercise facility, guest laundry, 24-hour business center and small meeting facilities. ... more   less 
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Also Known As:
Lees Hotel Anderson

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