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“Excellent Service” 5 of 5 stars
Review of Hampton Inn and Suites Chicago / Aurora

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Hampton Inn and Suites Chicago / Aurora
2.5 of 5 Hotel   |   2423 Bushwood Dr, Aurora, IL 60505   |  
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Ranked #1 of 8 Hotels in Aurora
Aurora, Illinois
1 review
“Excellent Service”
5 of 5 stars Reviewed January 27, 2012

we have held several meetings on site, from small to large, and each time, it has been a great experience. Tom, the business manager, is easy to work with and accessible via all communiction forms. The food and beverage service was exactly as requested. I recommend the hotel as an excellent business venue!

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this review, February 10, 2012
We are so glad to hear that everything with your meeting was excellent. We appreciate you letting us know! If you need any future assistance please do not hesitate to contact us.
Thank you again!

Tom Stahl-Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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293 reviews from our community

Traveler rating
    213
    60
    13
    5
    2
See reviews for
139
33
17
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Traverse City, Michigan
Top Contributor
69 reviews 69 reviews
35 hotel reviews
Reviews in 38 cities Reviews in 38 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 14, 2012

I have stayed in a LOT of Hampton Inns. This one was most pleasant - lobby, dining and other public areas were new and clean. Room was comfortable. I was speaking at a community event held at the hotel and the meeting staff was top notch - AV, tech, etc all covered. If you need to stay in Aurora, stay here.

Room Tip: High floor..always a high floor!
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  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this review, January 20, 2012
Thank you for the great review! We are glad to hear that everything from your stay to your meeting was excellent. If you need any future assistance please do not hesitate to contact us.

Thank you again!
Tom Stahl- Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jupiter, Florida
Top Contributor
110 reviews 110 reviews
17 hotel reviews
Reviews in 43 cities Reviews in 43 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 3, 2012 via mobile

Good location and service. Great variety and selection -hot breakfast.
Nice pool area with seoarate pool for children.

  • Stayed September 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this review, January 9, 2012
Thank you for taking the time to review our hotel. We get lots of great comments about our pool area, especially with the kiddy pool. We are glad to hear that you enjoyed it as well. We are also pleased to hear that you enjoyed breakfast. We look forward to seeing you in the future.
Tom Stahl- Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 1, 2012

I stay here to visit in laws for about a week every year.
pros -
Very clean
friendly staff
good kids pool
lots of options for breakfast for kids

cons -
the hot breakfast foods are gross (but I don't have high expectations for a hotel in this range)
of the 4 cardio machines in the gym, two were not working.
some rooms have windows with blocked views due the double height wing of the hotel that houses the pool.

average -
mattress and pillow comfort
price

the area also has a few other chains that have just opened up that I haven't tried yet.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this review, January 9, 2012
We appreciate you taking the time to review our hotel. Every review allows us to learn something about ourselves and grow as a company. We are glad to hear you enjoyed most of the facilities. We apologize that you did not care for the hot items at breakfast we are limited to what can be served due to Hilton franchise rules. However, we will try to correct this in the future. If you need any assistance please do not hesitate to contact us.

Tom Stahl-Director of Sales
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Pittsburgh, PA
Top Contributor
112 reviews 112 reviews
18 hotel reviews
Reviews in 63 cities Reviews in 63 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 13, 2011

When my company tells me I'll be staying in a Hampton Inn, I know what to expect for the most part. Decent, clean room with good amenities, free breakfast with a good variety of choices and decent coffee available in room and usually in the lobby.

This Hampton offers,among what I listed above, plus a large, airy eating area/lobby with a fireplace, with free soup available in the evening ( a nice touch I've not seen anywhere else except extended stay hotels). The staff was friendly and helpful. A nice place to stay and a good choice in the area.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this review, December 27, 2011
Thank you so much for taking the time to review our hotel. We are extremely pleased to hear that you enjoyed the soup. It is a new addition and are gracious to hear positive feedback on it. We are also glad to hear that you enjoyed the facilities. If you need any future assistance please do not hesitate to contact us. Again thank you for your kind words.

Tom Stahl- Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 28, 2011

Hotel was very warm and inviting. Fireplace was on in the entry area. Decorated for the Holidays. Friendly staff. Nice clean room with comfortable bed. Internet service is free. Breakfast had a nice variety of foods. Eggs with ham, potatoes, waffle maker, yogurts, fruit salad and fresh fruit. Cereal, juices and very good coffee. Nice experience. I would stay here again!!

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this review, December 3, 2011
Thank you so much! We very much appreciate your kind words. I will pass this along to our staff members, as they always like to hear that they are doing a wonderful job. Please do not hesitate to contact us for any future needs. We hope to see you again soon.

Tom Stahl- Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 22, 2011

After another gruelling 24 hour journey to get to my place of business (times are hard, we are economising!) I eventually arrived at the Hampton Inn around 9pm,Monday 14th. Check in was incredibly fast and pleasant. The room was spacious and the bed was probably the most comfortable I've slept in for quite some time.
Staff were very pleasant, attentive and unobtrusive.
I didn't get the chance to try out the gym or pool due to the amount of time avaialble to me.
I would defintitely stay there again next time I'm in the region.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this review, November 29, 2011
Wow! What a great compliment! We are glad to hear that you enjoyed the amenities that our hotel has to offer. We look forward to seeing you in the future. If you need any future assistance please do not hesitate to contact us.
Thank You Again!

Tom Stahl- Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Chicago / Aurora

Address: 2423 Bushwood Dr, Aurora, IL 60505
Phone Number:
Location: United States > Illinois > Aurora
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Aurora
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Chicago / Aurora 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
Come join us at the Hampton Inn and Suites Aurora. Just of I-88 in Aurora, just a short drive to Naperville. Close to the Chicago Premium Outlet Mall, Paramount Theater, Raging Waves Waterpark, Hollywood Casino & River Edge Park Outdoor Performance Center.Our guests enjoy spacious accommodations as well as complimentary hot breakfast, high speed Internet access in every room, and a large pool complex with 3 separate pools that's just perfect for the kids. If you are planning a meeting or event in Aurora, we offer five meeting rooms that can be arranged in various configurations for up to 140 people. Join us at our hotel in Chicago's western suburbs. We are also just a short drive to Chicago's major area attractions, restaurants, shopping and more. ... more   less 
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Also Known As:
Hampton Inn And Suites Chicago / Aurora Hotel Aurora
Hampton Inn Aurora
Hampton Inn Chicago Aurora
Aurora Hampton Inn

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