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“Great for Business, Family and Wedding Accommodations” 4 of 5 stars
Review of DoubleTree by Hilton Chicago - Arlington Heights

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DoubleTree by Hilton Chicago - Arlington Heights
3.0 of 5 Hotel   |   75 West Algonquin Road, Arlington Heights, IL 60005   |  
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Ranked #5 of 10 Hotels in Arlington Heights
GreenLeadersBronze level
Fairfax Station, United States
1 review
“Great for Business, Family and Wedding Accommodations”
4 of 5 stars Reviewed November 27, 2013

Our extended family and bridal party enjoyed a weekend stay as we gathered for a wedding that took place nearby. This hotel is a good choice for both business and leisure travelers. It has easy access to I-290 and 90. We did not hear any street or highway noise. Rooms are safe, clean and nice with modern. The reception and cleaning staff were excellent. We had breakfast at the restaurant which provides a nice fireplace sitting area and table space that can easily accommodate one or two people as well as small to large groups. Food and service was very good. I prefer a warmer indoor pool temperature and a jacuzzi that is not so hot, but nevertheless enjoyed the aquatic facilities and fitness center. The cookie upon arrival is a wonderful touch.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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364 reviews from our community

Traveler rating
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    132
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
A TripAdvisor Member
4 of 5 stars Reviewed November 19, 2013

Stayed here because the training I was attending was held in this hotel. Friendly and Helpful day time staff. When I arrived, I was given a room that smelled like cigarettes. Hotel immediately moved me to a better location. The room smelled not clean, vacuum dust smell. (Better than cigarettes) The restaurant was pricey but the food was great. Beds were very comfortable. Toilet seats were cheap and uncomfortable even for a short sit. I would stay here again because it is off the beaten path and has lots of entertainment and food not too far away.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mukwonago, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 19, 2013

no reason someone should be blaring their tv at the above mentioned hr Hotel staff knocked on his door. He turned it down, then turned it right back up after they left. Breakfast was average at best, and over priced.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHIARDTAH, General Manager at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review, November 21, 2013
I sincerely apologize for the unfortunate experience you had during your stay with a rowdy and disruptive guest. I truly appreciate you bringing this issue to my attention and I assure you that I have spoken to our security team regarding your comments. I hope you will not let this isolated incident deter you from staying with us in the future. I am confident that given the opportunity, your next stay with us will be a more pleasant one.

Again, I apologize for any inconveniences you went through and hope that next time you are in town; you consider staying with us again. If I can assist you further, certainly let me know. Thank you.

Chuck Valenti
General Manager
847-364-7600
chuck.valenti@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freeport, United States
1 review
5 of 5 stars Reviewed November 14, 2013

This is the best kept secret in the Chicagoland area. Sleeping rooms are great but more importantly they have a wonderful staff from the front desk and beyond. That's why we continue to go back month after month.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review, November 18, 2013
Thank you for your kind review. We truly appreciate every guest that stays with us. We want every guest stay to be excellent, because, quite honestly, it makes our job easier. It is much easier to work hard and meet and exceed expectations than to recover from a failed effort. Again, thank you for staying with us time and time again, and for writing your kind review.

Please let me know if I can ever be of assistance.

John Rohrbach
Director of Sales and Marketing
847-364-7600
jrohrbach@doubletreeah.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Greenwich, Rhode Island
Level Contributor
210 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
3 of 5 stars Reviewed November 12, 2013

Of all of the different hotel chains that I stay in, I think I am most confused by Doubletree Hotel by Hilton. I've stayed in some very nice Doubletree Hotels such as the Hotel Maya, Doubletree Long Beach. I've also stayed in some strange and outdated ones such as the Doubletree DFW Airport in Irving, TX. Unfortunately, I think the Doubletree Chicago-Arlington Heights needs to get lumped in with the latter. Overall, my stay was acceptable, and to be honest, I slept very well as the bed was comfortable and the pillows were good. My issues are simply that the hotel is really going some wear and tear and needs a good facelift.
Upon arrival I found check-in to be very friendly and quick, and as always as Doubletree, was greeted with a nice warm chocolate chip cookie. The elevator doors are some of the smallest I have ever seen not in a major city like NYC or San Francisco. They were weird!
My room itself was a nice size with a nice large LCD TV. I found the free wifi to be very fast and was able to get work done and even watch a quick show on Netflix. This is always a welcome surprise at a hotel! But as you will see from the photos, the room was a little beat up and funky. There were a lot of mysterious stains. Stains in the carpet, stains on the desk chair, stains on the mini-fridge, stains in the bathroom! Yuck! The bathroom while large and well lit, the fixtures need an update.
I stayed here because it is very close to both O'Hare airport, and the company I was visiting in Arlington Heights. But I think the next time I am in the area, I might look somewhere else.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review, November 18, 2013
Thank you for taking the time to review our hotel on TripAdvisor. Our property and brand goal is to exceed our guests’ expectations--and I am disappointed that we were unable to meet your expectations for your stay with us. In your review, you bring up some great points that we are currently looking into. In regards to updating---we're already on our way. In fact, our property will be undergoing some renovations in the near future to address the concerns you addressed. Please be assured that the feedback you provided in your review will be taken into consideration so that we may improve our guests’ in-property experience. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. Thank you again for sharing your experience. I do hope to have another opportunity to serve you, if your travels bring you back to our area.

Safe Travels everyone.

John Rohrbach
Director of Sales and Marketing
847-364-7600
jrohrbach@doubletreeah.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbury, Minnesota
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 7, 2013

You will be taken care of well at this hotel. Every staff member you encounter is wonderful. The food is good and breakfast is better than most hotels. The hotel rooms and lobby look old and need some refreshing.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, United States
1 review
5 of 5 stars Reviewed November 6, 2013

I stayed in this hotel for a business trip. Personally I would not have chosen this hotel for my money but since this was a business trip the main event was being held here my company paid for this I gladly stayed here. I have stayed at Hampton Inn a lot, and a couple of times at the Double Tree. Double Trees are always quite good. My fav. part was the high speed internet was actually high speed. I was surprised that a hotel actually knew the meaning of the word high speed. I will seriously recommend any Hilton brand hotel, if you can afford it. The conference room is very nice as well.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review, November 18, 2013
Thank you for your review. We know that High Speed Internet Access is important to our travelers and that it has to be fast. Our office is filled with a bunch of techies that appreciate it as well. We are happy you enjoyed your stay and hope you get to stay with us again.

John Rohrbach
Director of Sales and Marketing
847-364-7600
jrohrbach@doubletreeah.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Chicago - Arlington Heights

Address: 75 West Algonquin Road, Arlington Heights, IL 60005
Phone Number:
Location: United States > Illinois > Arlington Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Arlington Heights
#2 Business Hotel in Arlington Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Chicago - Arlington Heights 3*
Number of rooms: 247
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Chicago – Arlington Heights is located in the heart of northwest Chicago's greater Woodfield area, an ideal location for business and leisure travelers. Our full-service hotel is a short driving distance from the attractions and businesses in downtown Chicago. We’re located off I-90 (Northwest Tollway) between O’Hare International Airport and Schaumburg, Illinois, with easy access to businesses, shopping, dining and entertainment.Begin your visit with our warm chocolate chip cookie. Continue to your guest room or suite, where you’ll find comfortable bedding, a work desk, an ergonomic chair and complimentary high-speed internet access. After a long day, burn some calories in our complimentary fitness center, or melt away stress in the indoor pool. Bring your four-legged friend with you. We’re pet friendly.Savor hearty American cuisine in a rustic and relaxed atmosphere at the Birch River Grill. Pick up a meal or snack to go at Cravings. The 24-hour marketplace offers breakfast sandwiches, yogurt, sweets and late night snacks.Plan your business, wedding or special event utilizing 8,600 sq. ft. of flexible indoor and outdoor space to accommodate events of many sizes. In addition to our 24-hour business center, A/V equipment rental, secretarial services and an experienced event planning team ensure a successful event.With hospitality as warm as the freshly baked chocolate chip cookie at welcome, the staff welcomes you to an exciting stay in Arlington Heights, Illinois.Highlights Complimentary shuttle service (subject to availability) to and from O’Hare International Airport and within five miles of the hotel Conveniently located at the intersection of I-90 and Arlington Heights Road, a short drive northwest of O'Hare Airport Complimentary high-speed internet access in every guest room Selection of smoking and non-smoking rooms, suites and accessible rooms 8,600 sq. ft. of flexible meeting space to accommodate events of all sizes ... more   less 
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Also Known As:
Doubletree By Hilton Chicago - Arlington Heights Hotel Arlington Heights
Doubletree Arlington Heights
Doubletree Chicago Arlington Heights

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