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“Nice place - awful staff” 2 of 5 stars
Review of Holiday Inn Express Chicago Arlington Heights

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Holiday Inn Express Chicago Arlington Heights
2.5 of 5 Hotel   |   2120 South Arlington Heights Road, Arlington Heights, IL 60005   |  
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Ranked #6 of 10 Hotels in Arlington Heights
West Kelowna, Canada
Top Contributor
104 reviews 104 reviews
34 hotel reviews
Reviews in 37 cities Reviews in 37 cities
92 helpful votes 92 helpful votes
“Nice place - awful staff”
2 of 5 stars Reviewed May 4, 2006

As many other tripadvisor readers I took advice gained from here and booked my room at the Holiday Inn Express in Arlington Heights. I was going to a conference that was down the road at the Doubletree. Since the reviews for the Doubletree were a little sketchy I went ahead with the Holiday Inn. Amersuites was directly across the street but didn't advertise a shuttle for O'hare and that was important to me.
The Holiday Inn itself is very nice - good clean building, nice big, clean rooms and nice breakfast. The problem is the staff and the shuttle. Whenever you require the complimentary shuttle your made to feel like there doing for you as a personal favour. The front counter girls are never happy for the three days I was there. They simply appeared to not like their jobs and reflected that everytime I needed the front desk.
I took cabs more than the shuttle because the two shuttle drivers I had were put off by my requests. My $5 per trip tip must not have been sufficient. In the end Amersuites across the street looked pretty darn good. NOW here's the clincher. The Doubletree where all my associates stayed just completed a renovation and was just GORGEOUS. I spent three full days there for my conference and was sooo jealous. I saw one of the rooms and it was very nice - I was told about the efficiency of the shuttle and the pleasant staff. I needed the Doubletree front desk on two occasions and they were cheerful. Back at my Holiday Inn the front desk staff spent most of their time watching tv in the office - do youself a favour and don't interrupt them - they'll make you feel awful.

  • Stayed April 2006, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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117 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
Regina - Canada
Top Contributor
102 reviews 102 reviews
91 hotel reviews
Reviews in 80 cities Reviews in 80 cities
149 helpful votes 149 helpful votes
4 of 5 stars Reviewed February 2, 2006

We stayed here one night in January 2006. We had attended a wedding in Northwest Indiana, and wanted a room for one night near O'Hare as we had a 7 AM flight out the next morning.
This Holiday Inn Express was excellent. Very clean and modern. The room was huge and very quiet.
We left before the free breakfast was put out, so I can't comment on it.
We got the Entertainment Club rate of $57. This hotel was excellent value.

  • Stayed January 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed July 14, 2003

We stayed three nights this past week. We were extremely pleased by the cleanliness and terrific staff. Continental breakfast was great and staff kept the area breakfast area well stocked and spotless. Great location for NW suburbs.

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Chicago Arlington Heights

Address: 2120 South Arlington Heights Road, Arlington Heights, IL 60005
Phone Number:
Location: United States > Illinois > Arlington Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 10 Hotels in Arlington Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chicago Arlington Heights 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
The Holiday Inn Express Chicago Arlington Heights Hotel is the place to be and the best choice in a suburban Chicago hotel! We are perfectly situated in the Northwest suburbs and conveniently located near O Hare International Airport, Rosemont Convention Center, Elk Grove Village, Allstate Arena, OSHA Training Facility, Panasonic, IBM, Motorola, SBC, Honeywell, United Airlines Headquarters, Kintetsu, Mitsuwa Japanese Market and more! Location is only one of the many perks at this Arlington Heights Hotel. Each of our 125 deluxe beautifully appointed guest rooms includes amenities such as complimentary high speed Internet access, premium cable TV with HBO and PPV movies, free local calls, hairdryer, the updated Simply Smart Holiday Inn Express bathrooms and bedding collection. Whether you are traveling for business or pleasure you will find that the Holiday Inn Express Chicago Arlington Heights has everything you need and more. We offer a complimentary shuttle service during the weekdays to local business and O Hare International Airport, 24 hour fitness center, 3 meeting rooms, a 24 hour business center and more. In the morning we will have your mouth watering at our complimentary Hot Smart Start Express Breakfast Bar where we serve a variety of hot and cold breakfast items. This Arlington Heights hotel is simple proof that comfort and a great location does not have to come at a high price. ... more   less 
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Also Known As:
Holiday Inn Express Chicago Arlington Heights Hotel Arlington Heights
Holiday Inn Arlington Heights
Arlington Heights Holiday Inn

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