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“perfection” 5 of 5 stars
Review of Holiday Inn Express Chicago Arlington Heights

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Holiday Inn Express Chicago Arlington Heights
2.5 of 5 Hotel   |   2120 South Arlington Heights Road, Arlington Heights, IL 60005   |  
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Ranked #6 of 10 Hotels in Arlington Heights
Orillia, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
37 helpful votes 37 helpful votes
“perfection”
5 of 5 stars Reviewed September 7, 2012

After staying in several hotels/motels since 2004 (approx. 10/year) this place ranks in my top 5. The front desk (Chris) I believe has the highest quality of customer service I've seen in a long time. I even took the time to speak with the district manager to let her know of his superior people skills. A fine breakfast in the mornings, a computer with complimentary internet in the lobby, CLEAN, spacious and well kept rooms and washrooms....spotless. Beds, comfortable, flat screen t.v.'s, Conveniently located within several places to dine, everything from White Castle to Olive Garden etc. Free shuttle to and from the airport AT ANY TIME made it quite conveniant for my son (15) and i to get to the subway daily (located at O,hare). Exterior of the building and parking lot was pristine. Can't go wrong at this place. Look no further.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie D, General Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review, September 26, 2012
Wow! Thank you so much for your kind words. Chris is certainly top notch and we value him very highly as an employee. I am so happy to hear that all aspects of your stay were so good, but that more than anything our staff made an impression on you.

Thank you for staying with us and sharing your experience.
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116 reviews from our community

Traveler rating
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    16
    9
    7
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Winnipeg, Canada
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed August 29, 2012

We were in Chicago just last week, and when we stopped at one of the many tourist/information centres, there were those "hotel saver" green books that we picked up. In it, there is a coupon for this hotel for $49.99+tax and we figured we had nothing to lose if we went there (other no-name motels wanted more money than this!). At the hotel, they accepted the coupon and we were in our room within 15 minutes of arriving. Great staff that are very helpful and kind greeted us and were like that until we checked out the next morning. The beds were incredibly comfortable and the entire room was very clean. The breakfast in the morning was a continental one, complete with eggs, bacon and pancakes, except that the pancake machine tends to stick...but the kitchen lady fixes it immediately. Very, very pleased with this hotel and recommend to everyone to look through those hotel saver booklets available at visitor centres!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie D, General Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review, September 26, 2012
Thank you for your feedback! I am so glad to hear that you found us through the travel guide. It sounds like everything worked out just perfect for you and I am glad we could have you! And we will work on that pancake machine- it sure does make delicious pancakes!

Happy and Safe Travels to you!
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Maui, Hawaii
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 28, 2012

Jump on the Metra to catch a Cubs game. Drops you off a 1/2 block from the stadium. Approx. 30 minute ride into downtown Chicago. Hotel was close to a lot of popular restaurants. Gino's East was a few blocks away. I would stay here again, good value.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie D, General Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review, September 26, 2012
Go Cubs! Thank you for your response. We are such a great option for those coming to see the Cubs games. I am so happy to see that everything worked so well for you and we look forward to having you again soon!
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Marshfield, WI
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 27, 2012

Got an early check-in for my room at a moderate rate but the double bed I had was uncomfortable to sleep on. But I definitely expected better on that note for a Holiday Inn Express. However, the free shuttle to the CTA Train at O'Hare is an excellent service from this location. Overall, a good experience though.

Room Tip: Be mindful of the sleeping experience there.
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  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie D, General Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review, September 26, 2012
Thank you for taking the time to give us your feedback. I am glad to see that you had a good stay with us. I am sorry to hear that you found the double bed uncomfortable. We do have rooms with king beds that could be an option for you in the future. It seems as though you found the shuttle very convenient and we do have a lot of guests that find the shuttle a great option to downtown from our hotel! We are a great value for those visiting the city!
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Sao Paulo, SP
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 24, 2012

This is an excelent hotel if you dont want spend a lots of money, It is 15 minutes far from the Ohare airport with shuttle service free, I went to downtonwn from there every day using the shuttle service and calling then back when I needed them to pick me up. (this service go only to aiport or 5 miles away)

Very nice breakfast included with japanese food, staff is very nice and helpfull.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie D, General Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review, September 26, 2012
Hello! Thank you for your feedback. I am so glad to hear you had a great experience with us. We sure are a great option for those visiting the city of Chicago!

Happy travels and we hope to see you again soon!
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Fairland, Oklahoma, United States
Top Contributor
87 reviews 87 reviews
33 hotel reviews
Reviews in 51 cities Reviews in 51 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 19, 2012

This hotel was very easy to commute from and the staff tried to accomodate with any way they could. Rooms are nice with an excellent breakfast bar to get our morning started. The best value near Chicago.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie D, General Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review, September 26, 2012
Thank you for your review! We do have a great location and I am very glad to hear that it worked well for you. See you again soon!
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Indianapolis, Indiana, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 7, 2012

So ..we got this hotel in lucky draw via Hotwire. Initially I was happy that good I got Holiday Inn..based on their reputation ..So I called the same day after getting confirmation from Hotwire and I requested for rollaway bed because I was travelling with me 2 kids ,I was told in first call that call the day when your are checking -in. I told them why don't you enter my request in system and I will call you again..but no staff was in so hurry that she hang up ..ohh well ..Next morning I was in Chicago and I called again in morning and request staff to have a rollaway bed in my room because I was planning to check-in very late..again I have been told we haven't allocated the room ..please call after sometime..well you are visiting chicago but I have to call again..and I did call again in evening ..and I have been confirmed that yes we'll make sure you have rollaway bed in your room ..I told her that please I will be checking in late to please make sure it's there when I come..she said done.
Well I came 1:30 am and got my keys and as expected no rollaway bed in my room..I went straight to front desk and asked ..that I called 3 times in 2 days and have been requesting this and still not there..I ask would you please send someone with rollaway bed in my room...well he said I will be sending someone. ..waiting started ..it's 2:15 a.m ..again I went front office..please I need to sleep ..He told me sorry we don't have any more...well I asked what I should do..he has no answer ..I asked if anything you can do ? sorry sir..I waited 5 minutes may be something can be done...2:45 a.m I had to sleep on the floor ..I don't want me kids to be in floor ..So that's the story of this so called "Holiday Inn". So if you wanna sleep in floor then it's very good hotel ..:)
They don't even have courtesy to call me next day ..for this..I am very simple person and don't expect too much from hotels ..but this was such a bad experience that I don't have more words to explain..!!

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie D, General Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review, August 8, 2012
Hello,

Thank you so much for your feedback. I am so sorry to hear of your negative experience with our hotel. We really strive to make every guest’s stay a great one and I am very saddened to see that we have let you down. I can very much understand your frustration with not receiving the rollaway bed that you requested. I have shared this feedback with all of the appropriate staff members and we have reviewed the procedures we follow to ensure that something like this never happens again in the future.

I would love to have you back to the hotel. We would really like the opportunity to show you that we do an excellent job taking care of our guests and we will not let you down. If you would contact me directly I will gladly get you set up with a room for a future stay.

Thank you again for your feedback and please feel free to contact me directly if there is anything I can do for you.

Regards,
Katie Dinkens
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Additional Information about Holiday Inn Express Chicago Arlington Heights

Address: 2120 South Arlington Heights Road, Arlington Heights, IL 60005
Phone Number:
Location: United States > Illinois > Arlington Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 10 Hotels in Arlington Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chicago Arlington Heights 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
The Holiday Inn Express Chicago Arlington Heights Hotel is the place to be and the best choice in a suburban Chicago hotel! We are perfectly situated in the Northwest suburbs and conveniently located near O Hare International Airport, Rosemont Convention Center, Elk Grove Village, Allstate Arena, OSHA Training Facility, Panasonic, IBM, Motorola, SBC, Honeywell, United Airlines Headquarters, Kintetsu, Mitsuwa Japanese Market and more! Location is only one of the many perks at this Arlington Heights Hotel. Each of our 125 deluxe beautifully appointed guest rooms includes amenities such as complimentary high speed Internet access, premium cable TV with HBO and PPV movies, free local calls, hairdryer, the updated Simply Smart Holiday Inn Express bathrooms and bedding collection. Whether you are traveling for business or pleasure you will find that the Holiday Inn Express Chicago Arlington Heights has everything you need and more. We offer a complimentary shuttle service during the weekdays to local business and O Hare International Airport, 24 hour fitness center, 3 meeting rooms, a 24 hour business center and more. In the morning we will have your mouth watering at our complimentary Hot Smart Start Express Breakfast Bar where we serve a variety of hot and cold breakfast items. This Arlington Heights hotel is simple proof that comfort and a great location does not have to come at a high price. ... more   less 
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Also Known As:
Holiday Inn Express Chicago Arlington Heights Hotel Arlington Heights
Holiday Inn Arlington Heights
Arlington Heights Holiday Inn

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