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“Excellent” 5 of 5 stars
Review of Doubletree Hotel Chicago / Alsip

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Doubletree Hotel Chicago / Alsip
3.5 of 5 Hotel   |   5000 West 127th Street, Alsip, IL 60658   |  
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Special Offer
Stay & Fly Special
Ranked #1 of 4 hotels in Alsip
Nashville
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Excellent”
5 of 5 stars Reviewed April 22, 2013

Excellent hotel, excellent service. Rooms are clean and comfortable. Staff is very friendly and very accomodating. When I call the front desk for any request, they take care of it immediately. The pool is always clean as is the work out room. I stay here often on business but would recommend this to anyone in the Chicago area, even for pleasure trips.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, April 23, 2013
Thank you for your review! We are thrilled that we are always able to meet your needs while traveling on business, and look forward to serving you in the future when you travel for leisure. We sincerely appreciate your business and continued loyalty!
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299 people have reviewed this hotel

Traveler rating
    122
    101
    48
    14
    14
See reviews for
90
47
19
97
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
chicago, United States
1 review
5 of 5 stars Reviewed April 19, 2013

A overall good experience, the manager on duty and staff, did everything to make our stay a pleasure. It was a nice day we utilze the pool and work out room. The staff in the dining room for sunday brunch was very attendative .

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, April 22, 2013
Thank you for your overall review. We are glad that you were able to relax and reinvigorate yourself in our pool and fitness area, and then recharge at Sunday Brunch! We appreciate your business and look forward to seeing you again!
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San Diego, California
1 review
4 of 5 stars Reviewed April 11, 2013

The staff was superb. Rooms clean and comfortable. Restauarant good and reasonable. Ask for a room away from groups and wedding parties. When I did call the front desk to calm down late night rowdiness they responded immediately. Very accommodating about our request for a crib and a refrigerator because we had a baby. Indoor Pool was a little chilly. Close to fast food, reatauarants and basic stores.

Room Tip: Get a room away from groups and wedding parties. Get cokes out of the machine at half the price of b...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, April 15, 2013
We are so happy that we were able to accommodate your request for a quiet weekend. Thank you for your overall comments and we are so happy that you were able to enjoy our restaurant while here as our guest. You pointed out a great tip for others with regards to the vending machines on the guest floors; they are managed directly by the vending company thus the reduced cost to people who use it. The only opportunity we have found is that the company doesn't always refill it promptly so items might be out at times. Thank you for your business and review, we look forward to serving you again in the true spirit of hospitality that our DoubleTree by Hilton Chicago/Alsip in known for!
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Prairie du Chien, Wisconsin
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 24, 2013

We actually booked this hotel through parkflysleep.com and utilized the free Midway airport shuttle and parking while we were away. The room was very clean and convenient from the nearby parking space. We had a slight issue with the return shuttle and ended up taking a taxi (at the hotel's expense). The customer service was outstanding!!!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, March 25, 2013
Thank you for your park and fly package review. We are glad that our accommodations met your expectations. Please note that on the hotels website and the park and fly website that the shuttle is available on a "first come first serve basis" and it is not our regular practice to cover taxi fare. While we try our best to watch flight times and be on time ourselves to pick you up sometimes flight delays and local traffic do affect our operations. But I am glad that our team was able to take care of you. Thank you for your business and we look forward to serving you in the near future.
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Eau Claire, WI
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 19, 2013

My daughter, 2 grandchildren and I came in later than we had planned. We were hungry, tired of driving 7 hours and greatly anticipating our flight, the next afternoon and vacation. We were greeted with warm cookies and when we discovered the pool would close they promptly said they'd keep it open later so we could swim. We ordered room service and the food was very good. All of the staff were friendly, polite and went out of their way to make our visit pleasant and comfortable. We had some time to kill from vacating the room to our departure and they let us store our luggage in a locked room at the front desk.
Patrick took us to the airport and knowing what time we were returning, was at the airport waiting for us on our return day! Now that's service! We were a little concerned about the length of the shuttle drive but we were at Midway in about 20 minutes... I would definitely stay here again!

Room Tip: The room service was tasty, economical and their full menu was offered quite late. Until midnight I...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, March 21, 2013
We are so thrilled that we were able to meet and exceed your needs while here as our guest. Thank you very much for your overall hotel/restaurant review. We are glad that we were able to make a possible stressful travel situation, with your park and fly rate, an easy experience! Look forward to serving you again and thank you for your business.
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Davenport, Iowa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 14, 2013

I Stayed overnight for business on the south side. Clean rooms. Comfortable beds and pillows. Friendly service. The Only issue I had was not able to use the free wifi with my iPad in my room. I will definitely stay her again when I must return for business

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, March 18, 2013
Thank you for your review and we are glad that you enjoyed your stay. With regards to the complimentary WIFI, next time you are here please give us a call and we will ensure that you get hooked up properly. Our property features Hilton's "Stay Connected" WIFI Solution and if we can't figure it out we can call the help line to assist us in getting you going. Thank you for your business and we look forward to serving you again soon!
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Chicago
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 12, 2013

Couldn't sleep the night before my wedding due to partying on my floor. I paid for a suite and hotel staff didn't respond to our complaints. We had to be up for an early ceremony and all we heard was slamming doors, banging and rap music. We woke up to trash and chicken bones littering the hallway! How embarrassing for our out of town guests. We all paid good money to stay here. What a waste!! Nothing like getting NO SLEEP the night before you're married!

Stayed March 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, March 14, 2013
We sincerely apologize for the inconvenience you encountered during your stay. I am not sure which weekend you stayed here but we did have some unruly guests a couple weekends ago that were eventually evicted from the property. Please contact me personally at chias_GM@hilton.com so that we can get some more information from you about this occurrence. Please place your name and "trip advisor review" in the subject line, in the body of your e-mail please state your full name and date of stay so that I can research this issue before responding to you. It is never in our best interest to allow guests like this to stay at our property and once again I sincerely apologize that you had to endure this opportunity.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Doubletree Hotel Chicago / Alsip

Address: 5000 West 127th Street, Alsip, IL 60658
Phone Number:
Location: United States > Illinois > Alsip
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 hotels in Alsip
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Chicago / Alsip 3.5*
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Chicago - Alsip, among the finest hotels near Midway Airport (MDW). We're conveniently located just 20 minutes from the MDW airport, where we offer complimentary airport shuttle bus service to and from(hours: 4am-11:59pm, reservations required). We offer 15,000 sq/ft of flexible event and function space, perfect for your wedding or business meeting. Connected to the hotel is the local favorite, Allgauer's Restaurant, featuring the best and most unique dining available in the South Chicago area. We have an indoor pool and fitness center waiting for you, we look forward to having you! ... more   less 
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Also Known As:
Doubletree Hotel Chicago Alsip
Doubletree Alsip
Alsip Doubletree

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