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“A very good experience” 5 of 5 stars
Review of Doubletree Hotel Chicago / Alsip

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Doubletree Hotel Chicago / Alsip
3.5 of 5 Hotel   |   5000 West 127th Street, Alsip, IL 60658   |  
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Stay & Fly Special
Ranked #1 of 4 hotels in Alsip
chicago, United States
1 review
“A very good experience”
5 of 5 stars Reviewed April 19, 2013

A overall good experience, the manager on duty and staff, did everything to make our stay a pleasure. It was a nice day we utilze the pool and work out room. The staff in the dining room for sunday brunch was very attendative .

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, April 22, 2013
Thank you for your overall review. We are glad that you were able to relax and reinvigorate yourself in our pool and fitness area, and then recharge at Sunday Brunch! We appreciate your business and look forward to seeing you again!
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333 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
San Diego, California
1 review
4 of 5 stars Reviewed April 11, 2013

The staff was superb. Rooms clean and comfortable. Restauarant good and reasonable. Ask for a room away from groups and wedding parties. When I did call the front desk to calm down late night rowdiness they responded immediately. Very accommodating about our request for a crib and a refrigerator because we had a baby. Indoor Pool was a little chilly. Close to fast food, reatauarants and basic stores.

Room Tip: Get a room away from groups and wedding parties. Get cokes out of the machine at half the price of b...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, April 15, 2013
We are so happy that we were able to accommodate your request for a quiet weekend. Thank you for your overall comments and we are so happy that you were able to enjoy our restaurant while here as our guest. You pointed out a great tip for others with regards to the vending machines on the guest floors; they are managed directly by the vending company thus the reduced cost to people who use it. The only opportunity we have found is that the company doesn't always refill it promptly so items might be out at times. Thank you for your business and review, we look forward to serving you again in the true spirit of hospitality that our DoubleTree by Hilton Chicago/Alsip in known for!
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Prairie du Chien, Wisconsin
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 24, 2013

We actually booked this hotel through parkflysleep.com and utilized the free Midway airport shuttle and parking while we were away. The room was very clean and convenient from the nearby parking space. We had a slight issue with the return shuttle and ended up taking a taxi (at the hotel's expense). The customer service was outstanding!!!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, March 25, 2013
Thank you for your park and fly package review. We are glad that our accommodations met your expectations. Please note that on the hotels website and the park and fly website that the shuttle is available on a "first come first serve basis" and it is not our regular practice to cover taxi fare. While we try our best to watch flight times and be on time ourselves to pick you up sometimes flight delays and local traffic do affect our operations. But I am glad that our team was able to take care of you. Thank you for your business and we look forward to serving you in the near future.
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Eau Claire, WI
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 19, 2013

My daughter, 2 grandchildren and I came in later than we had planned. We were hungry, tired of driving 7 hours and greatly anticipating our flight, the next afternoon and vacation. We were greeted with warm cookies and when we discovered the pool would close they promptly said they'd keep it open later so we could swim. We ordered room service and the food was very good. All of the staff were friendly, polite and went out of their way to make our visit pleasant and comfortable. We had some time to kill from vacating the room to our departure and they let us store our luggage in a locked room at the front desk.
Patrick took us to the airport and knowing what time we were returning, was at the airport waiting for us on our return day! Now that's service! We were a little concerned about the length of the shuttle drive but we were at Midway in about 20 minutes... I would definitely stay here again!

Room Tip: The room service was tasty, economical and their full menu was offered quite late. Until midnight I...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, March 21, 2013
We are so thrilled that we were able to meet and exceed your needs while here as our guest. Thank you very much for your overall hotel/restaurant review. We are glad that we were able to make a possible stressful travel situation, with your park and fly rate, an easy experience! Look forward to serving you again and thank you for your business.
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Davenport, Iowa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 14, 2013

I Stayed overnight for business on the south side. Clean rooms. Comfortable beds and pillows. Friendly service. The Only issue I had was not able to use the free wifi with my iPad in my room. I will definitely stay her again when I must return for business

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, March 18, 2013
Thank you for your review and we are glad that you enjoyed your stay. With regards to the complimentary WIFI, next time you are here please give us a call and we will ensure that you get hooked up properly. Our property features Hilton's "Stay Connected" WIFI Solution and if we can't figure it out we can call the help line to assist us in getting you going. Thank you for your business and we look forward to serving you again soon!
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Chicago
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 12, 2013

Couldn't sleep the night before my wedding due to partying on my floor. I paid for a suite and hotel staff didn't respond to our complaints. We had to be up for an early ceremony and all we heard was slamming doors, banging and rap music. We woke up to trash and chicken bones littering the hallway! How embarrassing for our out of town guests. We all paid good money to stay here. What a waste!! Nothing like getting NO SLEEP the night before you're married!

Stayed March 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, March 14, 2013
We sincerely apologize for the inconvenience you encountered during your stay. I am not sure which weekend you stayed here but we did have some unruly guests a couple weekends ago that were eventually evicted from the property. Please contact me personally at chias_GM@hilton.com so that we can get some more information from you about this occurrence. Please place your name and "trip advisor review" in the subject line, in the body of your e-mail please state your full name and date of stay so that I can research this issue before responding to you. It is never in our best interest to allow guests like this to stay at our property and once again I sincerely apologize that you had to endure this opportunity.
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Iowa
Top Contributor
117 reviews 117 reviews
80 hotel reviews
Reviews in 70 cities Reviews in 70 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed March 10, 2013

I've stayed here periodically over the years and, on that basis of comparison, it would seem that the current management is really trying to upgrade. Each day I had a phone call left on my room phone from the night manager on duty. The staff was courteous and welcoming. A pleasant place to stay.

At the same time, there is no getting around that this is an old building and there is only so much you can do without a total rebuild. The climate control has been digitized but is still a bit iffy, by my experience. The bed and furnishings have been upgraded but still squished into a room where they hardly fit, at least in the double bed room I was occupying. The bathrooms are typical of 30 - 40 year old properties.

When you walk in, the lobby is inviting. They have a very nice "front door". The only problems come when you enter the back section where the sleeping rooms are located. There is only so much that new carpeting in the hallways can do.

I would give kudos the restaurant staff for improving the quality of the breakfast, complimentary with my Diamond Status. And the wireless internet is free to all. Nice touches.

A real downer is my experience with the onsite restaurant (see the separate review of Allgauer's). It seldom seems busy and there may be good reason for that. Those looking for a reliable hotel restaurant for dinner may wish to consider alternate lodging sites -- or simply go off site for their meals (with the exception of breakfast.)

For those looking for a mid priced alternative in the South Suburbs and still within the Hilton Family, you might want to consider our personal favorite, the Hilton Garden Inn in Tinley Park.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review, March 11, 2013
Thank you for your review, yes as stated in a previous review the building was built in 1972 and since our management company took ownership in 1997 we have continued to renovate the property. The last piece to this puzzle is definitely the guest bathrooms which were renovated in 2001. In 2008-2009 when we replaced the guestroom case goods (all wood product made in the USA), wall covering, TV's, etc. we also retiled the floor and placed new tubs in the bathrooms. We did this renovation when the economy started turning south and unfortunately we ran out of funds to also include the entire bathroom renovation in the scope of the guestroom renovations. We did source all of our case goods from a “green” manufacturer on the east coast and paid more for these items because of the quality they provided us/you with and most importantly to keep our American People working rather than outsourcing the goods to another country which we would have been more cost effective. The HGI in Tinley is a great "focused" service property and I am happy to hear that you are staying within our Family of Brands. Thank you for your continued loyalty to the Hilton Family of Brands!
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Additional Information about Doubletree Hotel Chicago / Alsip

Address: 5000 West 127th Street, Alsip, IL 60658
Phone Number:
Location: United States > Illinois > Alsip
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 hotels in Alsip
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Chicago / Alsip 3.5*
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Chicago - Alsip, among the finest hotels near Midway Airport (MDW). We're conveniently located just 20 minutes from the MDW airport, where we offer complimentary airport shuttle bus service to and from(hours: 4am-11:59pm, reservations required). We offer 15,000 sq/ft of flexible event and function space, perfect for your wedding or business meeting. Connected to the hotel is the local favorite, Allgauer's Restaurant, featuring the best and most unique dining available in the South Chicago area. We have an indoor pool and fitness center waiting for you, we look forward to having you! ... more   less 
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Also Known As:
Doubletree Hotel Chicago Alsip
Doubletree Alsip
Alsip Doubletree

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