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“Updated Rooms & Great Customer Service” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Chicago-Algonquin

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Holiday Inn Express Hotel & Suites Chicago-Algonquin
2.5 of 5 Hotel   |   2595 Bunker Hill Drive, Algonquin, IL 60102 (Formerly Holiday Inn Express Chicago Algonquin)   |  
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Ranked #1 of 1 Hotels in Algonquin
Pekin, Illinois
Top Contributor
174 reviews 174 reviews
38 hotel reviews
Reviews in 77 cities Reviews in 77 cities
39 helpful votes 39 helpful votes
“Updated Rooms & Great Customer Service”
5 of 5 stars Reviewed August 7, 2014 via mobile

The rooms are updated and very comfortable. No odd smells or loud people. The gentlemen at the front desk was very good and accommodating. He reviewed everything and even asked if I had a floor preference. When I left for dinner and came back he acknowledge me each time. I would stay here again if in the area.

Stayed August 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review, October 13, 2014
Thanks for the review. We pride ourselves on great service and recognition of our guests. Looking forward to having you back.
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62 reviews from our community

Traveler rating
    24
    18
    10
    2
    8
See reviews for
30
2
5
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Chicago
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 17, 2014

Very nice and updated Holiday Inn; friendly service with a nice room. Good location in Algonquin and one of the nicest HIs I have stayed in, but still a Holiday Inn, so that's why I'm only at four stars.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review, October 13, 2014
We are loved for our cleanliness and service. We appreciate the time taken to review us!
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Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed July 9, 2014

Very Clean, up to date rooms--had exhaust in bathroom, not found in most hotels/motels, which I appreciate for steam after a shower.Friendly front desk; noisy crowd most of night next to one of our rooms. We did not report to front desk, but should have. Very nice breakfast with accommodating help staffing the area.Nice pool area.

Room Tip: I reserved three rooms -mine was handicapped because I prefer a tub to shower. Make sure to make yo...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review, August 14, 2014
We appreciate your review and tips. Always let us know of any issue while you are staying with us. We want you as comfortable as possible! Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayne, Michigan
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 10, 2014

I have stayed at three different hotels in Chicagoland before this one. My friend and I decided to stay a bit further outside of the city than usual and found the HI Express in Algonquin. Before arriving at the hotel, I received a call from them staying that since I am a Priority Club Gold member, I could upgrade my room to a suite with king bed and sleeper sofa for no charge. I accepted this, knowing how much more pricey these rooms are. Lately I have been getting nice upgrades, and this is no exception. A few hours later, we arrived at the hotel. It's very nice and remodeled, one of the nicest HI Expresses I have ever been to. Checkin was by the same person who called (forgot his name! Sorry!) went smoothly- very nice and helpful guy.

Room is beautiful- you could tell it was newer and remodeled. It even had nice wooden arches between the sofa and bed. Not functional, but just there for decoration, very nice. Two TVs are there with DIRECTV. Not just a selection of channels, but the whole basic package, plus HBO. Didn't watch much, but it was a nice feature. Bathroom is decent size, bed was comfy, fridge was nice to keep beverages in.

Breakfast is very diverse and filling, with some healthier and gluten free options thrown in. I believe this is the first HI Express I have seen gluten free available. Nice seating area too.

Spa is very nice, pool is good though a bit small and shallow with the deep end around 4 1/2 feet. Didn't use it much so no big deal. Exercise room is in there too with a treadmill and two machines. Typical of an HI Express.

Business center is in the lobby tucked in a corner. The newer hotels seem to have shrunk the size of this.

All of the staff was very friendly. While I stay at different hotels each visit, I may change my mind after this stay.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review, July 14, 2014
So glad to hear of your great stay with us. I do have a great staff and we take pleasure in upgrading our Best IHG Rewards Club members. They travel alot and deserve it and you were no exception! I am anxious to share this with the staff. Thank you again for your time in reviewing us.
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Crystal Lake
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 2, 2014

I am staying here right now, It really smells bad in the rooms, like someone put cologne on mold, the bed is ok but the smell is horrid, my nephew is in a suite on the 3rd floor and that room smells like smoke although it says no smoking in the hotel.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review, June 4, 2014
Our apologies for the smell in your room. As soon as you spoke to me about this, we dealt with it. While housekeeping couldn't smell anything, the room was given extra care during your housekeeping service. A face-to-face follow-up with you was done in the early afternoon and you said you were quite happy with the outcome and service you received. Having said this, these comments did catch me off guard. I do wish you let me know about the smell of smoke in your other room, located on a different floor. You are right, we are a non-smoking hotel and would have investigated quickly. This hotel prides themselves on excellence, cleanliness and making all our guests feel comfortable.
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Pigeon, Michigan
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014 via mobile

We had a wedding to go to and we had plenty of room for the 5 of us!! Great breakfast the two mornings we were here. Pool and hot tub were nice and we used the fitness room. It wasn't loud or too full to feel uncomfortable or cramped. Good location! Close to shopping and food! Nice place!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review, June 4, 2014
We appreciate the compliments. Our rooms are spacious and the location is great. Thank you for taking the time to comment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lugano, Switzerland
Top Contributor
75 reviews 75 reviews
34 hotel reviews
Reviews in 42 cities Reviews in 42 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 9, 2014

I've spent a copule of nights there for business and it was a good choice: conveniently located nearby business areas as well as to restaurants and shops. The staff was very friendly and efficent, the room was large, clean and comfortable. I have appreciated also the free happy hour in the evening. Overall a very good value for the price I paid.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review, April 28, 2014
Great to hear of your satisfaction with our hotel. Thank you for taking the to review us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Chicago-Algonquin

Address: 2595 Bunker Hill Drive, Algonquin, IL 60102 (Formerly Holiday Inn Express Chicago Algonquin)
Phone Number:
Location: United States > Illinois > Algonquin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Algonquin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chicago-Algonquin 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Holiday Inn Express & Suites Chicago-Algonquin has re-launched with all new trademarks and amenities. As a recipient of InterContinental Hotels Group Renovation Award and J.D. Power and Associates Award for “Highest in Guest Satisfaction among midscale Hotel Chains” we are committed to excellence! You’ll find comfort and impeccable service at one of the most convenient locations in McHenry County. Contemporary furnishings and a friendly staff are eagerly awaiting your visit. Within walking distance are many great shops and restaurants including Colonial Café, Burnt Toast Restaurant, Buffalo Wild Wings, Algonquin Commons Shopping and more!The property features 86 rooms including Executive and Specialty Suites. Also featured is an indoor pool, whirlpool and fitness center. In the morning you’ll enjoy our complimentary hot breakfast full of hot and cold items making breakfast at Holiday Inn Express & Suites Algonquin the perfect way to start your day. Breakfast includes eggs, meat items, yogurt, fresh fruit and juices, made- to-order pancakes and our savory hot cinnamon rolls. For business or pleasure, we are the preferred place to stay when in McHenry County. ... more   less 
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Also Known As:
Holiday Inn Express Chicago Algonquin Hotel Algonquin
Holiday Inn Algonquin
Algonquin Holiday Inn

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