overall i had a great experience, we made reservations but they really dont follow that. once there, we had to watch a video and sign disclaimers. then we went to the back where people suit up to jump. this is where we waited for what seemed like forever. they have a manifest boards that tells you when your suppose to jump. we didnt see our names for at least 2 hours, it was fun to watch other jumpers before and after reactions while we waited. i think it got us more pumped up. finally it was our turn, we suited up, met our tandem jumper and away we went in the plane. it was my first jump and i loved every minute of it. i went ahead and purchased the dvd and photos! would do it again, words cant describe jumping out of a plane!just do it!!