My husband and I spent a week here (9/5-9/12), exchanging our points from our RCI Tahoe timeshare to use here instead. We did score a beautiful remodeled room on the 12th floor overlooking the ocean (we saw many turtles and people snorkeling). I did not see any of the rooms that haven't been remodeled. The room had everything you would need: fantastic kitchen, dining room, living room, bedroom (nice closet), HUGE bathroom with jetted tub and stand up shower, two sinks, and a pretty lengthly balcony with two chairs, a table and a chaise lounge I napped on. Overall, if I could use my points again and get a similar room, I would definitely recommend this resort and come again. There was a nice bar area, restaurant, plenty of chaise lounges at the pool, a fun slide into the pool (that we did go on!), a beautiful grotto, and a (small) hot tub. We had no problem finding the ice machine/washer/dryer. Everyone checking us in was very pleasant & vallet were wonderful. The overall appearance of the timeshare is a little dated (pink paint, green tile), but the rooms are very nice!
Now, the reason I took off two stars. Messages were left on our phone daily until we came to concierge to get our "free gift" which was a bag with shell necklaces, & some coupons. We talked about doing a luau and they explained that they could bring the price down from $200 ish to only $42 (for the two of us) *IF* we attended a 90 min sales presentation. We were also told if we attended the presentation we would get free breakfast and a free 3 night stay at one of their premeir hotels in a few different locations (we attended & got neither). The presentation (with JOHN LUTFEY) is the reason for docking the two stars. It was 90+minutes of torture to sit through, being interrogated with many personal questions, even after stating that we didn't feel comfortable answering some of them (his response was that the last 4 couples had said the same thing-- then get a clue!!!). He bragged about all his vacations, his million dollar house, and his $12,000 watch that he "found" outside trump tower. He was so rude, obnoxious & disrespectful, making fun of the way I talked. At one point, he asked if we made impulsive decisions, and I said no. He asked why we came to the presentation and I said, "We were obligated to in order to get the Luau discount." He responded, "Well, that was an impulsive decision, you can make another one and buy this today." After the 90+ minutes, we told him our answer had not changed & we wanted to leave. He would not let us go and insisted on getting pricing information. He was gone for 10+ minutes keeping us waiting, and saying we could not leave until we were checked out (or our credit card would be billed for the full amount of the luau). Seriously? I felt like we were in jail, and the level of harassment was unbearable. We waited for him to get back, were harassed again about not buying, and then FINALLY stormed out with angry vibes all around. In the beginning (before the presentation) I may have considered buying in the future with Diamond Resorts, but after my experience with John Lutfey, I will forever resent him and Diamond Resorts for the 90 minutes of **harassment** and rude conversation we had to endure. It definitely ruined our day and was hard to shake off.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.