My family (which includes my husband, two small children, mother and sister) was so excited to go to a luau on our recent trip to Kauai. I did a lot of research before we left to find the best luau. I decided on Hiva Pasifika because it billed itself as "The Most Authentic Luau in Kauai".
The night of our luau we drove to the hotel where the luau was located. We checked in outside and I was waiting to be ushered around the corned to the outdoor luau location but instead, we were taken into the hotel's conference room!!! I immediately asked the hostess if this is where the luau would be taking place and when she said yes, I started crying. The room was small, dingy and anything but authentic!!
We tried desperately to get a refund so we could leave and book another night at Smiths Family Luau but were told by the hotel staff that since we booked through a booking agency, we would have to go through them to get a refund when we got back to the mainland.
We sat through the ridiculous luau, all in horrible moods. The food was mediocre at best, the dancers were beautiful but I couldn't see much of them because of the other tables.
Since we have gotten back (8-18-06) I have been trying to get a refund. The company we booked with has said that the luau company needs to give us a refund. The luau company is refusing.
Aparantly, there was an outdoor stage at the hotel for the luau but it had burned down a few months ago and so they relocated the luau indoors. However, none of this information was on their website and had it been, we would never have chosen this luau in the first place.
My advice is if you are looking for something special, something to remember (in a good way), do not go to this luau!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.